Fix ntkrnlmp.exe Blue Screen in Windows

The ntkrnlmp.exe file is a file associated with the Windows operating system’s NT Kernel and other system processes. It is also related to the “CRITICAL PROCESS DIED” error. So if you encounter a Blue Screen of Death error that’s related to this file, then you’ve come to the right place as this post will guide you in fixing the ntkrnlmp.exe Blue Screen error.

This kind of Blue Screen error might be caused by the file getting corrupted or infected with some malware. Aside from these causes, the error might also be due to the corruption and malfunction of the graphics card drivers.

Before you troubleshoot the problem, you might want to try performing System Restore especially if you tend to create a System Restore point every now and then. Performing System Restore could help you resolve the ntkrnlmp.exe Stop error. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.

  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

If System Restore didn’t help, then proceed to the given options below.

Option 1 – Disable the C-states and EIST in the BIOS

The first thing you can do is try to disable the C-states and EIST in the BIOS. To do that, refer to the steps given below.

  • Go to the BIOS and from there look for an option named CPU Configuration which can usually be found under the Advanced menu.
  • Next, look for CPU Power Management and under that section, disable both the “Intel EIST” and “Intel C-state” options.
  • After you disable them, save the changes you’ve made and exit the BIOS.
  • Now restart your computer and check if the ntkrnlmp.exe BSOD error is now fixed.

Option 2 – Try to update, rollback or disable drivers

If the first option didn’t help in fixing the ntkrnlmp.exe Blue Screen error the next thing you can do is to roll back, or update, or disable device drivers in your computer. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.

  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.

Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 3 – Configure the Driver Verifier Manager

The Driver Verifier Manager is another tool in Windows that could help you fix driver-related issues. And so if you want to fix the ntkrnlmp.exe Blue Screen error you need to use the Driver Verifier Manager:

  • Type in the keyword “Verifier” in the Cortana search box to search for Verifier in Windows 10.
  • After that, select the option “Create custom settings”.
  • Make sure that you have checked everything except the options “DDI compliance checking” and “Randomized low resources simulation”.
  • Next, select the option “Select driver names from a list” option.
  • Afterward, you have to select all the drivers from any unofficial or third-party provider. To simply put it, you have to select all the drivers that are not supplied by Microsoft.
  • Then click on the Finish button.
  • Open Command Prompt as administrator and execute this command – verifier /querysettings
  • The command you just executed will display the Driver Verifier settings so if you see any of the flags enabled boot your Windows 10 PC into Safe Mode.
  • Open the Command Prompt as admin again and run this command – verifier /reset
  • The command will reset the Driver Verifier. Once the process is done, restart your PC and check.

Option 4 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like ntkrnlmp.exe. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.
If you like to learn and find out more about various Windows errors, and how to repair them go to our vast archive or use search to find articles that will explain and help you in solving your issue.
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Fix ndis.sys failed BSOD error on Windows 10
NDIS or Network Driver Interface Specification is a programming interface for the network interface cards that aids in the proper functioning of a system driver in a computer network. The NDIS helps the computer system in order to communicate with other connected devices and hardware components on a computer network. In relation, the ndis.sys file is a critical system file developed by Microsoft for the Windows operating system. As you know, sys files or system files are important parts of the Windows operating system as well as a repository of system driver settings used by Windows to communicate with the connected hardware and devices. The ndis.sys files are stored mostly in a driver folder at C:/Windows/System32/drivers and as mentioned, these files are essential for the system to function properly. Although the presence of ndis.sys system file is not yet known to affect the normal functioning of the Windows OS, some of the Windows 10 users reported that they encountered ndis.sys blue screen errors on their PCs. Blue Screen of Death errors or Stop errors usually occurs when you open a program or a function. Moreover, it could also occur when the driver gets loaded during the system startup or during system shutdown. It isn’t yet clear what really causes the ndis.sys blue screen error. However, like other Stop errors, it may occur due to corrupted files, misconfigured device drivers, bad drivers, corrupted Windows Registry, missing or damaged system files, and malicious programs. Aside from the aforementioned reasons, the ndis.sys blue screen error might also occur if your hard disk is damaged and if the RAM is corrupted. In such cases, a lot of users usually disable the ndis.sys file. However, it won’t really resolve the issue since the file is required for the normal functioning of the operating system and even when you disable the file, it’s pretty useless as the file will start all over again. In addition, you might want to disable security programs or firewalls and antivirus programs in the meantime to check if these programs are the ones that are causing the error. And if you’ve determined that none of the security programs or firewalls and antivirus programs are to blame, refer to the options below that might help you resolve the DRIVER_IRQL_NOT_LESS_OR_EQUAL or ndis.sys Blue Screen of Death error.

Option 1 – Try to update or reinstall the PC device driver

The Ndis.sys Blue screen error can occur when the device driver in your computer is outdated or corrupted. Thus, you either have to update or reinstall it to fix the issue.
  • Tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. If you see a red or yellow sign that shows up against the driver, right-click on the driver’s name and select “Update Driver Software” or “Uninstall”. And if you find any “Unknown device”, you need to update it as well.
  • Select the “Search automatically for updated driver software” option and then follow the instructions to complete the process.
  • Restart your PC.

Option 2 – Rollback your Network drivers

If you have updated the driver software as of late and you suddenly got this BSOD error, you might have to roll back the device driver – in other words, switch back to the previous working version. To do that, follow these steps:
  • Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
  • Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand it.
  • Next, select the driver entries that are labeled appropriately other than anything in the context of the WAN Miniport.
  • Then select each one of them and double-click to open a new mini window.
  • After that, make sure that you’re on the Driver tab and if you are not, just navigate to it then click the Roll Back Driver button to switch back to the previous version of your Network adapters.
  • Now restart your computer to successfully apply the changes made.

Option 3 – Try running the System File Checker

The SFC or System File Checker scan could detect and automatically repair damaged system files that could be causing the ndis.sys Blue Screen of Death error. SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow and hit Enter.
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 4 – Try running the CHKDSK utility

Running the CHKDSK utility might also help you resolve the Netwtw04.sys failed BSOD error. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.
  • Open Command Prompt with admin privileges.
  • After opening Command Prompt, execute the following command and hit Enter:
chkdsk /f /r
  • Wait for the process to be completed and then restart your computer.

Option 5 – Run the DISM Tool

The DISM tool is another command-line tool in the Windows operating system that could help users fix various corrupted system files. To use it, follow these steps:
  • Open the Command Prompt as admin.
  • Then type in this command: DISM /Online /Cleanup-Image /RestoreHealth
  • The DISM command you entered will repair the corrupted system image. Do not close the window if the process takes a while as it will probably take a few minutes to finish.
  • Restart your PC.

Option 6 – Perform a System Restore

Performing a System Restore on your computer can also help you fix the ndis.sys Blue Screen of Death error. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
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A new snipping tool will be delivered with this latest update as well packed with new functionality. We have covered new features of the snipping tool in another article, if you are interested you can find the article here: https://errortools.com/windows/new-snipping-tool-redesigned-in-windows-11/ Mail and Calendar apps will also get a redesign, sadly all redesign that they will include will be of visual nature to fit in the overall Windows 11 theme, functionality will remain the same.
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Option 1 – Try to rename the file via Command Prompt

If you were trying to rename the file but unable to do so, you can achieve that by executing a command in Command Prompt. Make sure to follow the steps carefully.
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  • Next, type in “cd” followed by the path where the file is located with this format – “C:/Folder1/Folder2/Folder3”. However, you have to omit the problematic file this time. To put it simply, the last folder in the command must be the folder where the file is located.
  • After inputting the command, press Enter on your keyboard and then use the set of commands given below. Note that each command is a new line so you need to tap Enter after copying each line.
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    • RENAME (the current name of the problematic file) (a non-problematic name)
    • EXIT
Note: Make sure that you only input the current name and the new name separated by a space. You must not write the brackets in the command. If everything goes well, you will now be able to operate the file like you used to before.

Option 2 – Try to delete the file using Command Prompt

On the other hand, if you were trying to delete the file instead of renaming it, you can execute another command in Command Prompt.
  • Open Command Prompt with admin privileges like what you did earlier.
  • Once you’ve opened Command Prompt, copy and paste the command given below and tap Entre after you do so. You also have to make sure that you key in the correct path where the file is located as well as its name.
rd /s \?X:badfolderpath
Note: In the command above, “X” is the placeholder letter so you must input the letter that corresponds to the drive’s letter where the file is located.
  • After that, you will see the “Operation completed successfully” message on your screen. If you don’t, check if you’ve really inputted the correct location of the file or its name.

Option 3 – Delete the file without any extension

If the file you were trying to delete does not have an extension, this means that Windows does not know what to do with this file which is why it’s throwing an error message. The best thing to do in such cases is to delete the file especially if it takes up a lot of memory. To delete these kinds of files, here’s what you have to do:
  • Follow the first two steps from the previous option above so you can navigate to the location of the file accurately just be careful in inputting the folders.
  • Don’t forget to tap Enter right after each command and then use the next command below so you can delete the affected file which has no extension:
del *.*
  • After you’re done, open the File Explorer and then check if the file is now deleted or not.
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Option 1 – Try to check if the USB is accessible on your PC

The first thing you can do to resolve the problem is to check if you can access your USB device from your computer. All you have to do is open File Explorer and check if the USB device is listed there or not.

Option 2 – Try to connect a different USB device

The next thing you can do to fix the error is to try connecting a different USB device, specifically the one that has more significant storage space. You also have to make sure that it’s working on a different PC.

Option 3 – Fix any issues with the USB 3.0 and 2.0 ports

Although the USB 3.0 ports are compatible with the USB 2.0 ports, it does not necessarily mean that there wouldn’t be any problem when you use them which is why it’s best to fix any issues in them or better yet, use a compatible drive.

Option 4 – Try to fix the bad sectors in the USB drive via CHKDSK

When it comes to some issues concerning the hard drive or removable devices, there is a utility in Windows that might help which is called “chkdsk”. To use it, follow the steps below.
  • Tap the Win + S keys to open the Search box.
  • Then type “command prompt” in the field and from the search results that appear, right-click on Command Prompt and select “Run as administrator”.
  • After opening an elevated command prompt, copy and paste the following command and hit Enter:
CHKDSK [volume [[path] filename]] [/F] [/V] [/R] [/X] [/C] [: size]]
Note: In the command given above, “[/F]” will try to fix the system errors while “[/R]” will be the one to fix the bad sectors.
  • Now if you are prompted to run CHKDSK after your reboot your PC, just tap Y and reboot your PC.
  • If CHKDSK is not able to find any errors, tap the Win + E keys and navigate the access window. From there, right-click on the concerned drive and click on Properties.
  • After opening Properties, click on the tab Tools and then click on the “Check” button under the Error-checking section.
  • Wait until the process is completed and then restart your computer.

Option 5 – Try checking if the USB is set as the primary drive

You might also want to check if the USB drive is set as the primary drive because if it is, then it won’t appear on the list. It could also be that the USB drive has a primary disk in it. To undo it, you need to use the DISKPART utility.
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  • After that, type the “list disk” command and tap Enter to display the list of disks on the computer. You have to take note of the drive number or letter of the concerned USB drive.
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  • Then execute the “list partition” command to see the list of all the partitions in your computer. It should be listed as 0, 1, or 2. 0 is the primary partition.
  • Now type the “select partition 0” command and tap Enter and then type “delete partition” to delete the selected partition.
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BLUE

blue screen of deathA stop error or exception error commonly called the blue screen of death (BSoD) or blue screen, is an error screen displayed on Windows computers following a fatal system error. It indicates a system crash, in which the operating system has reached a condition where it can no longer operate safely. This is caused by many different problems, such as a general hardware failure or a crucial process terminating unexpectedly.

BLACK

black screen of deathOn Windows 10 systems, a Black Screen of Death can be caused by an unfinished Windows Update. To resolve this problem, simply hold the power button down on your PC or laptop to switch off the computer. A cold start should result in the system booting properly.

PINK

pink screen of deathIt is a diagnostic screen with a white type on a pink background. Pink Screen is mainly seen when the VMkernel of an ESX/ESXi host experiences a critical error, becomes inoperative, and terminates any virtual machines that are running. It is not fatal and generally considered more of a developer testing issue. When encountered, it can be fixed quickly by following the simple action of pressing and holding your computer’s power button to shut down the device.

BROWN

brown screen of deathThe Microsoft Windows 10 Operating System Brown Screen of Death is an on-screen fatal error notification with bug check codes which is seen when a computer crashes due to graphics hardware or software-related problems (failing graphics drivers).

YELLOW

yellow screen of deathIt affects the functioning of a browser, particularly Mozilla Firefox. The Yellow Screen of Death makes the appearance with a weird buzzing sound in the background when the XML parser refuses to process an XML document causing a parsing error and a weird buzzing sound. The issue persists unless the computer is manually rebooted.

RED

red screen of deathCommonly the Windows 10 red screen is caused due to the hardware error, particularly if you overclock your Windows PC/laptop. Despite this, sometimes the red screen of death is also caused by outdated or incompatible drivers or due to BIOS issues.

ORANGE

orange screen of deathThe Orange Screen of Death on Windows occurs due to fatal hardware errors. Multiple reasons have been reported for the Orange Screen of Death. Some had this issue when watching a YouTube video, some were not able to boot into Windows. It can even occur when waking up from Sleep.

GREEN

green screen of deathThe green screen of death only appears when you're running an Insider Preview version of Windows 10. It's the same as the blue screen of death, and it will show the same error messages. ... If you see a green screen of death (GSOD) on your PC, that's a sign you're using an Insider Preview build of Windows 10.

WHITE

white screen of deathThe White Screen on Windows is also an error where the screen of the computer just turns white and freezes. There can be several things that can cause the white screen to appear on the Windows laptop monitor. But the main issue could be because of malfunctioning of the graphics hardware.
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Option 1 – Try changing the DNS

If the request to access the website does not go through the ISP’s DNS server, you might have a chance in accessing it by changing your DNS settings. You can try using the Google Public DNS.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it.

Option 2 – Try to install a Proxy Extension

You could also try installing a Proxy extension or Proxy software as it could also help you access the website you are trying to open as it allows you to access the blocked websites by routing the request through their server. Aside from that, it can also hide it from ISPs to make them look like the content is coming from the proxy servers.

Option 3 – Try using a VPN connection

There are instances when the network that your computer is logged on might have blocked your access to the website you are trying to open and so to fix it, you can try to use a VPN connection. There is a lot of free VPN software out there but just make sure that you install a trusted one. Once you’ve connected using VPN, try to open the website again and see if you can now access it.

Option 4 – Check the Windows Host file

You can also try to cross check the Windows Hosts file to find out if the website you are trying to open has been blocked because if it is, then it’s no wonder why you’re getting the ERR CONNECTION TIMED OUT error in Chrome. There are instances when some third party application modifies the file and add some websites to the block lists. So if the website is indeed blocked, you need to remove it from the list.

Option 5 – Try to contact your ISP

If none of the options given above worked, then you can try to contact your ISP as there are times when DOT clears a website, the ISPs are still blocking it. Thus, it’s probably better if you reach out to them and ask them to unblock the website from their end.
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Comparing FAT32, NTFS, exFAT file system
When we get ourselves a new USB stick, new hard drive, or any storage device not including optical drives they are usually preformatted and ready to be used out of the box. However, reformating them has several benefits and while we are reformatting we can choose in which file system format we want the memory to be formatted. In this article, we will compare and explore 3 typical and standard format options you can get while formating a new media in Windows 10.

FAT32

The oldest one on the list, coming all the way from DOS days. Great for devices that need to be plugged in different operating systems and for USB flash drives. Its advantages are compatibility with all major operating systems and little memory usage comparing to other ones. However, the file system is limited to file sizes of the maximum capacity of 4GB and partitions can not exceed more than 32GB.

NTFS

First introduced in Windows NT this file system offered slower performance than FAT32 and somewhat limited usability but the main advantages were more stability and fewer errors. Its main advantages are support for files larger than 4GB and partitions larger than 32GB along with the ability for on the file encryption, main disadvantage would be limited operating system usage, NTFS can not be used on systems that work on FAT32 like MS-DOS for example or older versions of Windows. The best usage for this file system is in internal hard disk drives and system drives.

exFAT

New kid on the block, well at least from the perspective of the previous 2. exFAT offers unlimited file sizes and unlimited partition sizes but at a price that is even more limiting than NTFS. Some Linux distributions will require a driver to be installed in order to see the exFAT partition. The best use is in storage, in external hard drives. That's it, 3 major file systems, we hope that you have managed to learn something new today, and remember to drop by tomorrow for more articles about advice, tips, tricks, and troubleshooting.
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Malware Guide: How to remove OpenCandy

Malware Guide: How to remove OpenCandy

What is OpenCandy?

OpenCandy is an application that downloads and installs software, including other Internet Browsers to a computer system. Used as a bundle, this application installs additional programs that you may knowingly or unknowingly agree to install. Since most users don’t accept the challenge of reading the EULA in its entirety, they tend to download bundled applications unknowingly.

Assessment of OpenCandy PUP

During the initial assessment of OpenCandy, I was a little skeptical about what to look out for or expect. In fact, I had to install the OpenCandy.exe file twice to discern its behavior. I’m not sure how this application got its name but I do believe it has something to do with the fact that it supposedly helps Internet users open a new world of Internet browsing. That conclusion was arrived at after realizing that OpenCandy.exe installed mostly Internet browsers along with a tune-up tool on the test computer. However, as a result of the system requirements, there was a pop-up message indicating that Internet Explorer 8 was not compatible with the computer system in question. In comparison to the malware I’ve encountered since I started researching malware, OpenCandy is everything but malicious. In fact, this application is only categorized as malware because of its’ subtle covert nature of installing bundled programs unsolicited by the user. Additionally, OpenCandy coerces users into changing their Internet Browsers by installing those unrequested by the user. In fact, it’s no shock that OpenCandy chose to install the Internet Browser ‘Opera’ as a part of this bundle since it’s one of the least used browsers according to the Federal Government. Clearly, this was a smoothly disguised advertisement or promotion to force users into using the Opera Browser, along with Internet Explorer 8.0. While these aforementioned browsers in themselves aren’t malicious and are in no way considered malware, they were installed as a promotional tool and without the request of the user. Despite being mentioned within the EULA, advertisers are capitalizing on this since most users do not bother to read the agreements when installing a program. Furthermore, OpenCandy, like most other bundled applications I’ve dealt with, threw in a tune-up tool as a part of the promotion. I found this tune-up application annoying since I had to hassle my way into getting it to close from the computer screen. I can only imagine the hassle users would go through trying to remove this software. Image 7: Depiction of a scan performed by Tuneup Utilities. The scan detected that several areas on the test PC could be optimized/tuned up. Image 8: After a scan was completed using the Tuneup utility program, I was given an option to buy the full version. Nothing is wrong with this marketing strategy. In fact, most utility tools if not all will scan your computer to detect threats or loopholes, but they won't exactly allow you to fix those problems unless you buy the full version. It's not unfair, it's just business. Programs installed during the installation of OpenCandy include:
  • Web Companion: Developed by Lavasoft, Web Companion is said to be an application that serves as a security defense for your Internet browsers by preventing unauthorized changes (see image below)
  • Tuneup Utilities: Tuneup Utilities does exactly as it says. It cleans up a computer system, whereby preventing unused programs from slowing it down.
  • Opera Stable 30.01.1835.88: Opera is a fast, simple, and effective Internet browser that allows users to get around on the web.
All in all, the intent of installing an application such as OpenCandy is to unleash a world of promotion or advertisements on your computer. They are pretty annoying and in some cases difficult to remove. Furthermore, as a user, you want to control what gets installed on your computer without being dictated to or coerced in some EULA that you probably overlook. To completely remove OpenCandy PUP from your computer, click here to download and install Spyhunter.
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