How to Fix msrtn32.exe error or high CPU usage

If your Windows 10 computer slows down, the first thing you can do is to check the status of the resource usage in the Task Manager. In such cases, it shoots up to even 1000% which causes the system to either hang or freeze since some programs are using a major chunk of system resources. And this is the case with msrtn32.exe.

Msrtn32.exe is a malicious file that may try to steal your digital currency. It can get installed on your computer when you install a browser plugin or extension that can modify the default settings of browsers, the content of web pages, search results, as well as display tons of intrusive ads. So if you see msrtn32.exe under the Processes tab of the Task Manager

If you see msrtn32.exe under the Processes tab of your Task Manager, refer to the suggestions given below to get rid of it and restore your computer’s normal function.

Before you proceed, take note that this executable file is found in the following location:

C:/Program Files(x86)msrtn32

Option 1 – Delete the folder where msrtn32.exe is located

The first thing you can do is to go to C:/Program Files(x86)/msrtn32. From there, look for the malicious executable file and delete its folder. If you are not able to delete the folder, make sure that you’re logged in as administrator and then try again.

Option 2 – Try scanning your computer using Windows Defender

Since you are dealing with a malicious file, if you weren’t able to delete the folder where the file is located, you can scan your computer using the built-in Windows Defender program and then eliminate the malicious file. Follow the steps below to do so:

  • Tap the Win + I keys to open Update & Security.
  • Then click on the Windows Security option and open Windows Defender Security Center.
  • Next, click on Virus & threat protection > Run a new advanced scan.
  • Now make sure that Full Scan is selected from the menu and then click the Scan Now button to get started.
If you like to learn and find out more about various Windows errors, and how to repair them go to our vast archive or use search to find articles that will explain and help you in solving your issue.
However, if you prefer to do things fast and with automatization then we are proposing to use an automated solution for your issues. The application that we are recommending is Advanced System Repair Pro
Advanced System Repair utilizes multiple tools all in one to give you a quick, simple, reliable, and very thorough diagnosis of your PC. It brings you all the tools you need in one program to clean, fix, protect, optimize and boost your PC!
1-Click Maintenance
All the tools to make it simple and easy! It's like having a professional technician at the click of a mouse.

Junk Cleaner
Keeping your computer free from unnecessary clutter also helps make your computer last longer. Like any other machine, if you keep it clean and take care of it, it will serve you better for longer!

Optimize background apps
Optimize applications background activity with the built-in Application Optimizer feature.

Disk Defrag
With a simple 1-click, Advanced System Repair speeds up your PC by assembling fragmented files on your machine and organizing them more efficiently.

Malware Removal
Finds and removes all types of harmful malware including trojans, worms, bots, adware, spyware, PUPs, and more!

Privacy Cleaner
The all-in-one privacy suite to Clean Your Tracks & Protect Your Privacy! Make your computer safe, secure, and more efficient!

System Tweak/Optimizer
ASR will analyze your complete system and settings to adjust your PC to function at its maximum performance.

Registry Cleaner
Over time, as you install and uninstall applications, the registry can become cluttered with old entries and broken settings which can result in program crashes, and annoying messages and slow the computer down.
Visit our Advanced System Repair Pro Download page to inform yourself about all the benefits of this software and get a free trial copy of it.
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A Quick Guide to Fixing Error Code 17

Troubleshoot Error Code 17

Error Code 17 - What is it?

Code 17 is a typical Spotify error code. Spotify is a music streaming service. Through this software, PC users can browse songs and search by artist, album, and playlist. Simply put, it is an audio player available for BlackBerry, iOS, and Microsoft Windows desktop. You may experience error code 17 if the process fails when downloading Spotify from the internet. The error message is displayed in any one of the following formats:
Error 17: Spotify has encountered a problem and needs to close. We are sorry for the inconvenience. Spotify could not be started (Error code 17)
Some of the symptoms of this error code are program crash, slow Windows performance, and periodic system freeze.

Solution

Restoro box imageError Causes

Error 17 may be triggered by several reasons such as:
  • Viral infection
  • Incomplete installation of Spotify software
  • Corrupt download
  • Registry corruption
  • Windows Installer service terminated
To use the audio player Spotify successfully on your PC, it is advisable to fix error 17 right away on your system. Delay may cause inconvenience and limit your access to your desired program.

Further Information and Manual Repair

To repair this error code on your PC, you don’t have to hire a professional or be a technical whiz yourself. The good news is that this error is quite easy to fix. You don’t need to be technically sound to resolve it. Here are some proven methods for you to fix error code 17 on your system. So let’s get started:

Method 1 - Make sure that the Windows Installer is running

Sometimes Spotify error 17 may occur if the Windows Installer service is terminated. Therefore before you download, make sure the Windows Installer is running. This is a good way to ensure the error code 17 messages don’t pop up on your PC again. For this here’s what you need to do, first quit all programs. Now go to the start menu and in the search box type RUN, and press enter. In the Open Box, type msiexec /unregister and then press OK to confirm. After that, perform the same steps again, and now in the Open Box type msiexec /regserver and press OK to save. Reboot your PC and try downloading Spotify again. If the program successfully downloads on your system, then this means error 17 is resolved. However, if the error code still persists, then try other methods given below.

Method 2 - Use System Restore to Undo Recent Changes

Another reason for the cause of error 17 is the improper or incomplete installation of Spotify. Improper installations can configure settings and also leave bad entries in the registries. To resolve, use System Restore utility built-in Windows. By using this system tool, you can undo recent changes and resume your computer to its previous condition as it was before the proper installation was attempted. To do this, go to the start menu, then in the search box type System Restore and press enter. Go to System Restore and choose a restore point. Once you’ve selected the point, reboot your PC to activate changes.

Method 3 - Remove Viruses

Viruses can enter and damage your PC if you download software programs from unknown websites. These not only damage your PC but also hinder your ability to install desired programs successfully in this case audio player Spotify. In such an event, simply use an antivirus to remove all viruses infecting your system. After they are removed, make sure you download and install Spotify software from a trusted website.

Method 4 - Repair the Registry

Another cause of error 17 is registry corruption. This occurs due to bad entries, invalid and junk files saved in the registry. To fix the corrupt registry simply download Restoro. This is a user-friendly PC Fixer embedded with a powerful registry cleaner. This software is compatible with all Windows versions. The registry cleaner detects all registry issues, removes all file corrupting the registry, and cleans it immediately in just a few clicks. Click here to download Restoro on your PC and resolve Error 17.
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New Microsoft Windows 11 store
When Microsoft held Windows 11 presentation it took special time to present the upcoming new Windows 11 store as kind of a big deal. It was openly stated that with new Windows we will get a new store with a different attitude and new look.

microsoft storeNew Microsoft store

Microsoft has stated that both customer and developer feedback over time has contributed to their redesign and rethinking of the store itself. They want to be sure that policies for developers are more straightforward and clear so more developers will decide to bring their product to Windows. As for customers, they want more safety and more security so they feel protected when making a purchase. The new store will come in Windows 11 but also in Windows 10 as well via update.

Stories and collections

Introducing the new store will be curated stories. Microsoft believes that stores should be focused on user experience so stories from customers themselves will play a big role here. They are rich editorial content to keep you informed about the best apps and inspire you to achieve more with your device. This approach to information is aimed at bringing unknown applications to users via presenting them in a professional manner. Android apps in the store As stated in Windows 11 unveiling and presentation, Android apps will work inside Windows 11. Microsoft has teamed up with Amazon to bring you Android apps directly inside Windows via the new Microsoft store.

Pop up store from within a browser

When you are surfing on a certain webpage and want to save and install the application from there, a new pop-up store window will show allowing you to install the app directly. Microsoft has not said will this feature work outside their Edge browser so we will have to wait and see about that.

Support for multiple types of applications

Since now developers were tied to certain formats if they wanted to publish their application in any kind of environment. Microsoft wants to bridge this. Windows developers can publish any kind of app, regardless of app framework and packaging technology – such as Win32, .NET, UWP, Xamarin, Electron, React Native, Java, and even Progressive Web Apps. For Progressive Web Apps Microsoft has made open-source tool PWABuilder 3.

Flexibility and choice of commerce platform

Starting July 28, app developers will also have an option to bring their own or a third-party commerce platform in their apps, and if they do so they don’t need to pay Microsoft any fee. They can keep 100% of their revenue.
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T-Mobile Hack, 40 Million and more Impacted
T-MobileHacker group recently came up with claims that they have stolen data from 100 million T-Mobile customers. T-Mobile has responded with confirmation it has been compromised and that over 40 million records were stolen, among them are not just present customers, but anyone who has applied for T-Mobile service as well as past accounts.

What has been stolen?

Report from T-Mobile states that stolen records included first and last name, date of birth, social security number, driver’s license & ID information. The company said that it has “no indication that the data contained in the stolen files included any customer financial information, credit card information, debit or other payment information.” Not really a reassuring statement meaning that they really do not know, but even if the statement is true, already stolen information is as much if even not more damaging and devastating as payment information.

What T-Mobile is planning to do now?

It is stated that the hole used for the hack has been addressed and closed so no more data can be stolen. Considering people that had their personal information compromised, T-Mobile said it is planning to reach out to them and offer them two years of free identity protection through McAfee’s ID Theft Protection Service. Additionally, T-Mobile recommends postpaid customers change their PIN by going online into their T-Mobile account or calling T-Mobile customer service by dialing 611 on their phone. The company also recommends a feature called Account Takeover Protection that prevents unauthorized individuals from stealing a phone number and porting it out of T-Mobile. Finally, the company will publish a website “for one-stop information and solutions to help customers take steps to further protect themselves.”
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Fix error code 16 in Windows 10
Access denied error code 16 is tied to websites, it is an error which you will encounter when trying to visit some specific website or if you are unlucky on all of the websites. Lucky for us this error is fixable and in order for us to do this, follow this guide for possible solutions.
  1. Check Date and Time, Incorrect date and time can often interfere with services in your Windows, browsers are not different and this can cause some websites not to be shown. Check your date and time and set it correctly if needed.
  2. Try to access the website from another device. If you manage to open a website on another PC or some other device then keep reading in order to find the solution, if you can not, then the problem is on the website itself.
  3. Turn off Firewall or antivirus. New antivirus and firewall applications can sometimes mark certain websites as malicious and will cut contact with them rendering them unable to be accessed or opened. Try turning the firewall and antivirus temporarily off and then try to access the website.
  4. Try opening web site in another browser. To eliminate browser-specific issues and their configuration, try opening the website in another browser.
  5. Disable PROXI server. Some applications, especially malicious ones can change your proxi setting in LAN. go to your LAN settings and turn off proxi if it is enabled.
  6. Reset your Browser. If this issue is caused by bad data in your browser or by its settings and preferences, resetting the complete browser will solve the issue.
  7. Use VPN. Sometimes the reason for you was not able to access some website might be because the site is not available for your region, to bypass this issue use VPN and reroute your location.
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A Quick Guide to Fixing Error Code 7

Troubleshoot Error Code 7

Error Code 7 - What is it?

This is a typical system error that occurs during Windows setup. To be precise, this error may pop on your computer screen during the text mode portion of Windows setup. The setup hangs and stops responding and the error message is displayed in either one of the following formats:
‘The file I386Ntkrnlmp.exe could not be loaded. The error code is 7.’ or ‘The file I386L_intl.nlf could not be loaded. The error code is 7.’

Solution

Restoro box imageError Causes

Error 7 may be triggered due to several reasons but the 2 most common causes for this error code are:
  • Incorrect settings of the BIOS
  • Faulty RAM modules
  • Registry corruption

Further Information and Manual Repair

To resolve this error on your system, here are some easy and effective DIY methods that you can try.

Method 1 - Change Back the BIOS to its Default Settings

If the underlying cause of error code 7 is related to incorrect BIOS settings, then it is recommended to restore default settings to resolve. You can reset your computer’s BIOS (basic input and output system) settings to factory defaults by selecting the restore defaults option within BIOS or by removing CMOS ( Complementary Metal Oxide Semi-Conductor) battery from your unplugged computer for about five minutes. The battery removal method requires opening the computer case, so only attempt it if you are unable to access BIOS. To reset BIOS follow these steps, reboot your PC and then press the key assigned to loading BIOS during your computer boot splash screen. The key assigned to load and access BIOS varies from manufacturer to manufacturer but usually, it's F1, F2, or F12. Once you enter the BIOS, select the ‘Restore Defaults’ option listed in the menu.  I t may be a keyboard shortcut or be under the Advanced settings menu. Confirm settings and then exit BIOS. Hopefully, this will resolve Error 7.

Method 2 - Remove the Faulty RAM

When error code 7 is triggered by faulty RAM modules, then to resolve it simply remove the memory modules that are installed in the computer. If the error code is displayed again after you remove the memory module, remove a different memory module. This procedure requires you to reboot your PC several times to identify the specific memory module that is not working properly.

Method 3 - Repair the Corrupted Registry

Error code 7 is sometimes also linked with registry issues. If the reason for the error occurrence is a damaged or corrupted registry, then simply download Restoro. This is a powerful PC Fixer embedded with a registry cleaner. It is easy to operate and user-friendly. The registry cleaner detects and removes all errors in seconds. It cleans the registry and repairs the damages in no time. Click here to download Restoro.
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How to remove SearchAnonymo from your computer

SearchAnonymo is a Google Chrome browser extension. This extension allegedly allows you to browse the internet anonymously without your data being tracked. From the Author: Search Anonymo – Search the Web Privately

Switch your default search to Search Anonymo and become safer on the web. Search through our Search Anonymo extension instead of search engines that track your personal profile and your search history. Search Anonymo provides you with an easy and safe search tool. -Advanced Security -No User Profiling -No Tracking -No Search Leakage This extension replaces your Default Search to Search Anonymo. This extension reroutes your search algorithms through a few websites before finally forwarding it to Yahoo Search. It changes your default search engine to Yahoo, which keeps track of any search information you make. It will change your homepage, search provider, and in our testing added considerable delay to the speed of search. This browser hijacker is considered a low-risk threat but is detected for optional removal for previous reasons.

About Browser Hijackers

Browser hijacking means that a malicious program code has power over and altered the settings of your internet browser, without your permission. Nearly all browser hijackers are created for marketing or advertising purposes. In most cases, it will force users to predetermined websites that are trying to increase their advertising campaign revenue. Nonetheless, it isn’t that harmless. Your web safety is compromised and it is also really irritating. Browser hijackers can also let other malicious programs without your knowledge further damage your PC.

How one can know whether the web browser is hijacked?

There are many symptoms that could indicate a browser hijacking: the browser’s home-page is changed; you see new unwanted favorites or bookmarks added, typically directed to ad-filled or porn sites; the default browser configurations have been changed and/or your default search engine is altered; you’re getting browser toolbars you have never found before; never-ending pop-up ads appear and/or your web browser popup blocker is disabled; web pages load very slowly and at times incomplete; you can’t visit specific sites like homepages of security software.

How they get into your computer or laptop

There are a number of ways your PC can get infected by a browser hijacker. They usually arrive by way of spam e-mail, via file-sharing networks, or by a drive-by download. They can be included with toolbars, BHO, add-ons, plugins, or browser extensions. Also, certain freeware and shareware can put the hijacker in your PC through “bundling”. Examples of well-known browser hijackers are Fireball, GoSave, Ask Toolbar, CoolWebSearch, Babylon Toolbar, and RocketTab. The presence of any browser hijacker on your computer can considerably diminish the browsing experience, record your internet activities that lead to major privacy issues, develop system stability problems, and eventually cause your computer to slow down or to a practically unusable condition.

Getting rid of browser hijackers

Certain hijackers could be removed by just uninstalling the related freeware or add-ons through the Add or Remove Programs in the Windows control panel. Having said that, the majority of hijackers are very tenacious and need specialized tools to get rid of them. And there’s no denying the very fact that the manual fixes and removal methods can be a complicated job for a novice computer user. Additionally, there are plenty of risks connected with tinkering around with the system registry files. You can opt for automatic browser hijacker removal methods by simply installing and running an efficient anti-malware application. To eradicate any browser hijacker from your PC, you can download this particular certified malware removal application – SafeBytes Anti-Malware. In addition to anti-malware, a system optimizer software, for example, Restoro, can help you correct registry errors, get rid of unwanted toolbars, secure internet privacy, and stabilize software programs installed on your computer.

What you can do if Virus Stops You From Downloading Or Installing Anti-malware?

All malware is inherently harmful, but certain kinds of malicious software do a lot more damage to your PC than others. Some malware is designed to hinder or prevent things that you want to do on your computer system. It may not allow you to download anything from the web or stop you from accessing some or all websites, especially the anti-virus sites. If you’re reading this, chances are you’re stuck with a malware infection that is preventing you to download or install Safebytes Anti-Malware software on your system. Do as instructed below to get rid of the malware by alternate methods.

Use Safe Mode to fix the problem

In Safe Mode, you could change Windows settings, un-install or install some software, and get rid of hard-to-delete viruses. In the event the malware is blocking internet connection and affecting your computer, starting it in Safe Mode enables you to download antivirus and run a scan while limiting possible damage. In order to get into Safe Mode or Safe Mode with Networking, press the F8 key while the PC is starting up or run MSConfig and locate the “Safe Boot” options in the “Boot” tab. As soon as you restart the PC into Safe Mode with Networking, you could download, install, as well as update anti-malware software from there. After installation, run the malware scanner to remove standard infections.

Switch to an alternate web browser

Some malware mainly targets particular internet browsers. If this sounds like your case, make use of another web browser as it might circumvent the virus. When you suspect that your Internet Explorer happens to be hijacked by a trojan or otherwise compromised by online hackers, the best thing to do is to switch over to an alternate browser such as Firefox, Chrome, or Safari to download your chosen security software – Safebytes Anti-Malware.

Run anti-malware from your USB drive

Another technique is to download and transfer anti-malware software from a clean PC to run a scan on the infected system. Do these simple actions to clean up your infected computer by using a portable antivirus. 1) On a virus-free computer, download and install Safebytes Anti-Malware. 2) Plug in the pen drive into the clean computer. 3) Double-click the executable file to run the installation wizard. 4) Select the USB flash drive as the location for saving the software file. Follow the onscreen instructions to finish the installation process. 5) Now, transfer the USB drive to the infected PC. 6) Run the Safebytes Anti-malware directly from the USB drive by double-clicking the icon. 7) Run Full System Scan to identify and get rid of all kinds of malware.

Overview of SafeBytes Anti-Malware

Do you want to install the very best anti-malware software program for your PC? There are numerous applications in the market that comes in paid and free versions for Windows systems. A few of them are great and some are scamware applications that pretend as legitimate anti-malware programs waiting to wreak havoc on your personal computer. When searching for anti-malware software, choose one that gives dependable, efficient, and comprehensive protection against all known viruses and malware. Amongst few good applications, SafeBytes Anti-Malware is the strongly recommended tool for the security-conscious individual. SafeBytes can be described as a powerful, real-time anti-malware application that is created to assist the everyday computer end user in protecting their PC from malicious threats. With its cutting-edge technology, this application will help you get rid of multiples types of malware such as computer viruses, worms, PUPs, trojans, adware, ransomware, and browser hijackers. SafeBytes anti-malware offers an array of enhanced features that sets it apart from all others. Listed below are some of the features you may like in SafeBytes. Most effective AntiMalware Protection: Built on a highly acclaimed anti-virus engine, this malware removal tool can find and remove numerous obstinate malware threats like browser hijackers, potentially unwanted programs, and ransomware that other common anti-virus applications will miss. Real-time Threat Response: SafeBytes offers a completely hands-free real-time protection that is set to monitor, block and destroy all threats at its first encounter. It will regularly monitor your pc for hacker activity and also gives end-users superior firewall protection. Web protection: SafeBytes checks the hyperlinks present on a webpage for possible threats and tells you whether the site is safe to visit or not, through its unique safety rating system. Lightweight: SafeBytes is renowned for its low effect on computer resources and great detection rate of countless threats. It runs quietly and efficiently in the background so you’re free to utilize your computer or laptop at full power all the time. 24/7 Guidance: You will get 24/7 technical assistance to immediately resolve any issue with your security application. To sum it up, SafeBytes Anti-Malware is pretty great for securing your computer against all sorts of malware threats. Malware problems can become a thing of the past once you put this tool to use. If you want advanced forms of protection features & threat detections, purchasing SafeBytes Anti-Malware will be well worth the dollars!

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove SearchAnonymo without using an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of web browser plug-ins, going to the browser’s AddOn/Extension manager and removing it. Additionally, it is suggested to reset your browser to its default state to fix corrupt settings. In order to ensure the complete removal, manually check your hard drive and computer registry for all the following and eliminate or reset the values as needed. But bear in mind, this is often a complicated task and only computer professionals could accomplish it safely. Furthermore, certain malware is capable of replicating itself or preventing deletion. Carrying out this in Safe Mode is recommended.
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How to Fix Error 3

Repair Error 3

What is Error 3?

This is a type of Google Chrome update error code. It indicates a failure to communicate with Google update. The error code is displayed in the following format:
‘Update server not available (error: 3)’

Solution

Restoro box imageError Causes

Error 3 may be triggered by several reasons. These include:
  • You are running Vista/ 7 and you have configured Google Chrome to run as an administrator
  • Google Update is not registered properly
  • Registry issues

Further Information and Manual Repair

Here are some of the best and effective DIY methods to resolve error 3 on your PC without any professional help. You don’t need to be a technical whiz to try these methods.

Method 1

If the reason for the error cause is related to Google Chrome configured as administrator on your PC, then simply run it as a normal user. This is a common issue with Google Chrome auto-updating mechanism.

Method 2

If the problem still persists, then it is advisable to try re-installing Google Chrome. To do this, first, uninstall Google Chrome. Go to the start menu, control panel, and then program and features. Choose Add and Remove Programs and uninstall Google Chrome. To activate changes, reboot your system. Now reinstall Google Chrome by downloading it from Google Chrome’s official website.

Method 3

If error 3 is triggered because Google Chrome is not registered properly, then try this method to fix the issue.
  1. First, verify that GoogleUpdate.exe exists in the location specified in the Windows Registry Editor. For this, go to the Start Menu and then type Regedit in the search bar.
  2. Now click OK. The registry editor will appear. Now in the tree view on the left, navigate to the following directory:
  3. HKEY_CLASSES_ROOTCLSID{2F0E2680-9FF5-43C0-B76E-114A56E93598}LocalServer32
  4. Make sure the default value corresponds to the location of your GoogleUpdate.exe or GoogleUpdateOnDemand.exe file. Also, verify that these files are located in the given path.
  5. For instance, if they are located in different locations, then right-click the default value and select Modify.
  6. Enter the correct file path and use double quotation marks for example "C:\Documents and Settings%USERNAME%Local SettingsApplication DataGoogleUpdateGoogleUpdate.exe(or GoogleUpdateOnDemand.exe)"

Method 4

Error 3 may also pop up because of registry issues. These issues occur when the registry gets overloaded with obsolete and unnecessary files like cookies, internet history, bad entries, and junk files. In such an event, it is advisable to download Restoro This is a user-friendly and cutting-edge PC Fixer embedded with a registry cleaner. The registry cleaner removes all the obsolete files instantly and repairs the damaged registry thereby resolving all errors including error 3. Click here to download Restoro and resolve error 3.
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Epic games and many more coming in Win store
Microsoft store is ready and prepared for Windows 11 official release on October 5th and it is coming with some surprises. Windows storeIt has officially confirmed that many open source and free applications will be in it like Opera, VLC, discord, Libre office, etc. It seems that Microsoft wants to place its store as one place to go for all of your software needs. Another great surprise is the coming of Epic games store implementation. It was officially confirmed but not explained in detail, will we have Epic store opened in Windows store or we will only get installer as a package we will see but this is some great news. As for how it states now, it seems that the Windows store aims to eliminate searching the web for applications and bring them all into one environment with reviews and ratings so you know which one to install and use. It also features a great search engine to find proper applications for your needs. The new store will come to Windows 10 as well but after all Windows 11 has been mostly released and adopted. So expect it via update in two or three months' time. It would be great if some larger companies decide to join MS stores like Autodesk, Adobe, the Foundry, etc so you can install everything you need from it but one can only hope.
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MS will release single office apps in MS Store
It seems that Microsoft is going to offer subscription and sales of individual office applications in the Windows Store. The office package will still be available as a package but for the first time, we will get single applications as standalone ones available for purchase. ms officeThis is a very interesting decision by Microsoft and I fully support it, this time users will be able to pay less and to choose only applications that they need instead of paying for the whole package and not using it.
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Malware Guide: How to remove OpenCandy

Malware Guide: How to remove OpenCandy

What is OpenCandy?

OpenCandy is an application that downloads and installs software, including other Internet Browsers to a computer system. Used as a bundle, this application installs additional programs that you may knowingly or unknowingly agree to install. Since most users don’t accept the challenge of reading the EULA in its entirety, they tend to download bundled applications unknowingly.

Assessment of OpenCandy PUP

During the initial assessment of OpenCandy, I was a little skeptical about what to look out for or expect. In fact, I had to install the OpenCandy.exe file twice to discern its behavior. I’m not sure how this application got its name but I do believe it has something to do with the fact that it supposedly helps Internet users open a new world of Internet browsing. That conclusion was arrived at after realizing that OpenCandy.exe installed mostly Internet browsers along with a tune-up tool on the test computer. However, as a result of the system requirements, there was a pop-up message indicating that Internet Explorer 8 was not compatible with the computer system in question. In comparison to the malware I’ve encountered since I started researching malware, OpenCandy is everything but malicious. In fact, this application is only categorized as malware because of its’ subtle covert nature of installing bundled programs unsolicited by the user. Additionally, OpenCandy coerces users into changing their Internet Browsers by installing those unrequested by the user. In fact, it’s no shock that OpenCandy chose to install the Internet Browser ‘Opera’ as a part of this bundle since it’s one of the least used browsers according to the Federal Government. Clearly, this was a smoothly disguised advertisement or promotion to force users into using the Opera Browser, along with Internet Explorer 8.0. While these aforementioned browsers in themselves aren’t malicious and are in no way considered malware, they were installed as a promotional tool and without the request of the user. Despite being mentioned within the EULA, advertisers are capitalizing on this since most users do not bother to read the agreements when installing a program. Furthermore, OpenCandy, like most other bundled applications I’ve dealt with, threw in a tune-up tool as a part of the promotion. I found this tune-up application annoying since I had to hassle my way into getting it to close from the computer screen. I can only imagine the hassle users would go through trying to remove this software. Image 7: Depiction of a scan performed by Tuneup Utilities. The scan detected that several areas on the test PC could be optimized/tuned up. Image 8: After a scan was completed using the Tuneup utility program, I was given an option to buy the full version. Nothing is wrong with this marketing strategy. In fact, most utility tools if not all will scan your computer to detect threats or loopholes, but they won't exactly allow you to fix those problems unless you buy the full version. It's not unfair, it's just business. Programs installed during the installation of OpenCandy include:
  • Web Companion: Developed by Lavasoft, Web Companion is said to be an application that serves as a security defense for your Internet browsers by preventing unauthorized changes (see image below)
  • Tuneup Utilities: Tuneup Utilities does exactly as it says. It cleans up a computer system, whereby preventing unused programs from slowing it down.
  • Opera Stable 30.01.1835.88: Opera is a fast, simple, and effective Internet browser that allows users to get around on the web.
All in all, the intent of installing an application such as OpenCandy is to unleash a world of promotion or advertisements on your computer. They are pretty annoying and in some cases difficult to remove. Furthermore, as a user, you want to control what gets installed on your computer without being dictated to or coerced in some EULA that you probably overlook. To completely remove OpenCandy PUP from your computer, click here to download and install Spyhunter.
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