PrivacyAssistant Malware Removal Tutorial

PrivacyAssistant is a browser extension developed by SearchAssistant.net. These extensions allegedly offer users a safer way to browse the internet and some other tools to customize the home page with background wallpapers and one-click links that can be added. While all this may sound appealing, PrivacyAssistant also monitors your browser activity, search quarries, clicks, visits, and possibly personal information.

This extension changes your default home page to SearchAssistant.com and rerouting all searches through its search portal, displaying sponsored links instead of your typical search results. While active you may see unwanted ads and even pop-up ads appearing while browsing the internet.

Several anti-virus programs have classified this extension as a Browser Hijacker, and are, therefore, for security reasons, not recommended to keep on your computer.

About Browser Hijackers

Browser hijacking is amongst the web’s constant risks that target internet browsers. It’s a kind of malicious software that alters your internet browser’s configuration settings and redirects you to websites or pages that you had no intention of checking out. They are created to disrupt browser functions for many different reasons. Usually, hijackers will force hits to internet sites of their choice either to increase traffic producing higher advertisement earnings, or to gain a commission for each and every user visiting there. Most people believe that these kinds of websites are legitimate and harmless but that is not the case. Almost every browser hijacker poses an existent threat to your online safety and it’s important to categorize them under privacy dangers. When the program attacks your PC, it starts to mess things up a whole that slows your computer down to a crawl. In the worst-case scenario, you might be forced to deal with serious malware threats as well.

How one can recognize a browser hijack

There are numerous symptoms that point to a browser hijacking: your browser’s home page is suddenly different; you get re-directed to sites you never meant to visit; the default web engine has been changed and your web browser security settings have been lowered without your knowledge; find new toolbars that you simply did not add; you might find many pop-up ads on your computer screen; your web browser starts running slowly or displays frequent errors; you have prohibited entry to certain web pages, for example, the website of an antivirus software developer like SafeBytes.

So how exactly does a browser hijacker infect a PC

Browser hijackers may use drive-by downloads or file-sharing websites or perhaps an email attachment in order to reach a targeted computer system. They can also originate from any BHO, extension, toolbar, add-on, or plug-in with malicious intent. Other times you might have unintentionally accepted a browser hijacker as part of a software program bundle (generally freeware or shareware). A good example of some popular browser hijackers includes Conduit, Anyprotect, Babylon, DefaultTab, SweetPage, Delta Search, and RocketTab, however, the names are constantly changing.

Browser hijacking can lead to serious privacy problems and even identity theft, disrupt your browsing experience by taking control over outgoing traffic, considerably slows down your personal computer by consuming lots of system resources, and result in system instability at the same time.

How to repair a browser hijack

Some hijackers can be removed by uninstalling the free software they were included with or by deleting any extension you’ve recently added to your browser. But, the majority of hijackers are extremely tenacious and require specialized applications to eradicate them. Furthermore, manual removal requires you to execute many time-consuming and tricky procedures which are hard to carry out for inexperienced computer users.

How To Get Rid Of Virus That Is Preventing Antivirus Installation?

Viruses can cause a great deal of damage to your computer system. Some malware sits in between the computer and your net connection and blocks some or all sites that you really want to visit. It will also prevent you from installing anything on your computer, especially anti-malware software. So what to do if malicious software keeps you from downloading or installing Safebytes Anti-Malware? Although this sort of problem can be difficult to circumvent, there are some actions you can take.

Make use of Safe Mode to resolve the problem

In Safe Mode, you can actually change Windows settings, un-install or install some software, and eliminate hard-to-delete malware. In case the malware is set to load immediately when PC boots, switching into this mode may well prevent it from doing so. To enter into Safe Mode or Safe Mode with Networking, press F8 while the system is starting up or run MSCONFIG and look for the “Safe Boot” options in the “Boot” tab. Once you’re in safe mode, you can try to install your anti-malware program without the hindrance of the malicious software. Following installation, run the malware scanner to remove most standard infections.

Switch over to some other web browser

Some malware mainly targets specific browsers. If this is your situation, use another internet browser as it can circumvent the malware. In the event you suspect that your Internet Explorer has been hijacked by a computer virus or otherwise compromised by cybercriminals, the best approach is to switch over to a different internet browser like Mozilla Firefox, Google Chrome, or Apple Safari to download your favorite computer security program – Safebytes Anti-Malware.

Run anti-virus from a USB drive

Another solution is to create a portable anti-malware program on your USB thumb drive. Try these simple actions to clean up your affected PC using a portable antivirus.
1) Download Safebytes Anti-Malware or Microsoft Windows Defender Offline onto a clean computer system.
2) Plug the pen drive into the uninfected PC.
3) Run the setup program by double-clicking the executable file of the downloaded application, which has a .exe file format.
4) Choose the flash drive as the location for saving the file. Follow the on-screen instructions to complete the installation process.
5) Transfer the pen drive from the uninfected computer to the infected computer.
6) Double-click the EXE file to open the Safebytes tool from the pen drive.
7) Click “Scan Now” to run a scan on the infected computer for viruses.

A Look at the Best AntiMalware Program

If you are looking to download an anti-malware application for your computer, there are several tools out there to consider nonetheless, you cannot trust blindly anyone, no matter whether it is paid or free software. Some are really worth your money, but many aren’t. While looking for an anti-malware program, choose one that offers solid, efficient, and complete protection against all known computer viruses and malware. One of the highly recommended software is SafeBytes AntiMalware. SafeBytes carries a very good track record of quality service, and customers appear to be happy with it.

SafeBytes anti-malware is really a powerful, very effective protection tool created to assist users of all levels of IT literacy in finding and eliminating malicious threats out of their PC. Once you’ve got installed this software, SafeByte's state-of-the-art protection system will make sure that no viruses or malicious software can seep through your PC.

SafeBytes anti-malware comes with a plethora of enhanced features which sets it aside from all others. Listed below are some of the highlighted features included in the tool.

Robust Anti-malware Protection: This deep-cleaning anti-malware software goes much deeper than most anti-virus tools to clean your computer. Its critically acclaimed virus engine finds and disables hard to remove malware that conceals deep inside your personal computer.

Active Protection: SafeBytes gives round-the-clock protection for your PC limiting malware attacks in real-time. They’re extremely effective in screening and removing various threats since they’re constantly improved with the latest updates and alerts.

Web protection: SafeBytes checks the links present on a web page for possible threats and alerts you whether the website is safe to explore or not, through its unique safety ranking system.

Light-weight: The program is lightweight and will work quietly in the background, and that does not impact your computer efficiency.

24/7 Premium Support: Support service is readily available for 24 x 7 x 365 days through email and chats to answer your queries.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove PrivacyAssistant without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser.

To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by PrivacyAssistant

Registry:
HKLMSOFTWAREClassesAppID.exe
HKEY_CURRENT_USERsoftwareMicrosoftInternet ExplorerMainStart Page Redirect=http://.com
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionvirus name
HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWinlogon Shell = %AppData%.exe
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun Random HKEY_LOCAL_MACHINESoftwareMicrosoftWindows NTCurrentVersionRandom
HKEY_LOCAL_MACHINESOFTWAREsupWPM
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesWpm
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionUninstallPrivacyAssist
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionImage File Execution Optionsmsseces.exe
HKLMSOFTWAREClassesAppIDrandom.exe
HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerMain Default_Page_URL

If you like to learn and find out more about various Windows errors, and how to repair them go to our vast archive or use search to find articles that will explain and help you in solving your issue.
However, if you prefer to do things fast and with automatization then we are proposing to use an automated solution for your issues. The application that we are recommending is Advanced System Repair Pro
Advanced System Repair utilizes multiple tools all in one to give you a quick, simple, reliable, and very thorough diagnosis of your PC. It brings you all the tools you need in one program to clean, fix, protect, optimize and boost your PC!
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All the tools to make it simple and easy! It's like having a professional technician at the click of a mouse.

Junk Cleaner
Keeping your computer free from unnecessary clutter also helps make your computer last longer. Like any other machine, if you keep it clean and take care of it, it will serve you better for longer!

Optimize background apps
Optimize applications background activity with the built-in Application Optimizer feature.

Disk Defrag
With a simple 1-click, Advanced System Repair speeds up your PC by assembling fragmented files on your machine and organizing them more efficiently.

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Finds and removes all types of harmful malware including trojans, worms, bots, adware, spyware, PUPs, and more!

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The all-in-one privacy suite to Clean Your Tracks & Protect Your Privacy! Make your computer safe, secure, and more efficient!

System Tweak/Optimizer
ASR will analyze your complete system and settings to adjust your PC to function at its maximum performance.

Registry Cleaner
Over time, as you install and uninstall applications, the registry can become cluttered with old entries and broken settings which can result in program crashes, and annoying messages and slow the computer down.
Visit our Advanced System Repair Pro Download page to inform yourself about all the benefits of this software and get a free trial copy of it.
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A lot of users have experienced various issues either in installing a Feature or a Windows Update. One of these errors is the one with the error code 0x80d02002. If you are one of the users who is facing this problem right now, then the working solutions given in this post will surely help. The Windows Update error code 0x80d02002 indicates that Windows 10 fails to upgrade or install as there is some issue with the files that have been downloaded and Windows encounters an error in installing them. Thus, the best thing you can do in such a case is to start the installation from scratch but before you do that, here are some suggestions that might help.

Option 1 – Try to rename the SoftwareDistribution folder

The Software Distribution folder in the Windows operating system is a folder that can be found in the Windows directory and is used to store files temporarily which might be required to install the Windows Update on your PC. Thus, it is required by the Windows Update and maintained by WUAgent. Aside from that, it also contains all the Windows Update History files and once you delete them, you will most likely lose the Update history. As a result, the next time you run the Windows Update, it may result in a longer detection time.
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net stop wuauserv net stop bits rename c:windowsSoftwareDistribution SoftwareDistribution.bak
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net start wuauserv net start bits
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Option 2 – Try to reset the Catroot2 folder

You can also try resetting the catroort2 folder as it is known to fix tons of Windows Update issues including the Windows Update error code 0x80d02002. Both the Catroot and catroot2 are Windows operating system folders that are required for the Windows update process.  So when you run the Windows Update, the catroort2 folders stores the signatures of the Windows Update package and helps it in the installation. It makes use of the “%windir%System32catroot2edb.log” file in the updating process. Afterward, the updates are stored in the SoftwareDistribution folder which is used then by the Automatic Updates in order to execute the updating process. Keep in mind that you must not rename or delete the Catroot folder. Although the Catroot2 folder is recreated automatically by Windows, the Catroot folder isn’t.

Option 3 – Try running the DISM tool to fix the broken Windows Update client

The Windows update/upgrade error 0x80d02002 might be caused by some issues in the Windows Update client so you need to run the DISM tool to repair it. Note that you have to use another computer or another Windows from a shared network to fix it.

Option 4 – Try to run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the Windows Update error 0x80d02002. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button.

Option 5 – Try to run Microsoft’s troubleshooter online

You also have the option to run Microsoft’s online troubleshooter which could help you fix Windows Update errors.
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Option 1 – Try using the Compatibility Mode

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Option 2 – Try to run the Program Compatibility Troubleshooter

You might also want to run the Program Compatibility Troubleshooter. This built-in troubleshooter is available in the Windows Update & Security section. From there, select Troubleshoot. This will find a list of programs for you and since you have already downloaded the driver files, just click on Not Listed located at the top of the program list. After that, browse and select the driver files and then let the program do its job.

Option 3 – Update or rollback your device drivers

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Option 1 – via Registry Editor

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Option 2 – via the Group Policy Editor

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Option 1 – Try to run the Cleanup (Decline) Superseded updates PowerShell script

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Option 2 – Try to rename the Spupdsvc.exe file

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  • First, tap the Win + R keys to launch the Run utility.
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Option 3 – Try to restart various Windows Update-related services and components

You could also try to restart some Windows Update-related services to resolve the Windows Update error. Refer to the following steps to do so:
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Option 4 – Try to run the Windows Update Troubleshooter

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Option 1 – Try disabling multi-process tabs in Firefox

Since Mozilla has one process for Firefox itself, while one process handles all the tabs, you have the option to disable these multi-process tabs in Firefox. To do that, follow these steps:
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  • Next, look for the following configurations and set them to false.
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Option 2 – Try checking your Add-ons

In this option, you need to start Firefox in Safe Mode and then check if the problem is fixed. If it is, you may have to check your Firefox add-ons as well as extensions as one of them might be the one that's causing the “Gah, Your tab just crashed” error.

Option 3 – Downgrade the Firefox version you’re using

It could be that the current version of Firefox you’re using has some issues so you might have to downgrade it, especially if you are already using the latest version. To downgrade your Firefox browser, go to the directory of the other versions and languages and select an older version that worked for you. After that, you have to disable automatic Firefox updates.
  • First, click the menu button and select Preferences.
  • Next, go to the Firefox Updates section under the General panel.
  • Then select the radio button labeled “Check for updates but let you choose to install them”. This will ensure that you will not have the same issue with the new update.
Note that this is only a temporary fix since updating your programs, including browsers.

Option 4 – Try sending Crash Reports

You might want to send crash reports to Mozilla. This way, Mozilla might come up with some fix to resolve the problem. All you have to do is type “about: crashes” in the address bar. This will list all the crash reports. Now send it to Mozilla using the built-in interface. Although this won’t instantly fix the problem, a lot of user finds it useful. And besides, the issue will get fixed in future releases or with minor updates.
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As you know, all the web browsers come with the support of auto-updates which include both Google Chrome and Mozilla Firefox. However, with these updates, the browser comes with the support of a new web APIs and better rendering. Although there could be a lot of problems that may arise due to these updates. These problems consist of depreciation of features, incompatibility with some websites, to name a few. It includes incompatibility with some websites, depreciation of features, and more. This might push someone to stop the auto-updates of these web browsers. So, in this guide, we will be checking out how to stop auto-update in Google Chrome and Mozilla Firefox on Windows 10. Thus, if you want to be rid of these issues, then you can disable the Chrome & Firefox auto-update and you can do that by either using the Windows Services Manager and the System Configuration utility.

Option 1 – Disable Chrome & Firefox auto-update via Windows Services Manager

The first thing you can do to disable the Chrome auto-update is through the Windows Services Manager. To do so, follow these steps:
  • First, tap the Win + R keys to open the Run dialog box.
  • Next, type “services.msc” in the field and hit Enter to open the Windows Services Manager.
  • After that, you will see a list of services and from there, look for the Google Update Services (gupdate) and Google Update Service (gupdatem).
  • Once you find these services, right-click on each one of them and select Properties and then make sure that the Service Status is set to be Stopped.
  • You should also select the Startup Type to Disabled and click on the Apply and OK buttons.
  • Now restart your computer. This should stop the automatic update of the Chrome browser.

Option 2 – Disable Chrome & Firefox auto-update via System Configuration utility or MSConfig

  • Tap the Win + R keys to open the Run utility and type “msconfig” in the field and tap Enter to open the System Configuration.
  • After that, go to the Services tab and uncheck the two entries, namely Google Update Service (gupdate) and Google Update Service (gupdatem).
  • Next, click on the Apply and OK buttons to save the changes made.
  • Restart your computer.
Note: Now that you’ve stopped the auto-update in Firefox, it’s time for you to stop the auto-update in Mozilla Firefox. To get started, follow the steps below.
  • Open the Mozilla Firefox browser and click on the hamburger menu located on the top-right portion of the screen.
  • After that, select Options and under the General panel and then go to the Firefox Updates section.
  • Next, click on the radio button for updates but select the option to let you install them.
  • You also have to uncheck the options named “Use a background service to install updates” and “Automatically update search engines”.
  • Once done, restart the Firefox browser. This should stop the automatic update.
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Fixing “Could not find this item. This is no longer located in [Path]. Verify the item’s location and try again” Error in Windows 10
If you are trying to access a particular file on your Windows 10 computer either to open, rename or delete it, and you suddenly encounter an error stating, “Could not find this item. This is no longer located in [Path]. Verify the item’s location and try again”, read on for this post will help you out in resolving this issue. If you are able to find and view a file on your computer, you should have clear access to it. And since you are seeing an error message when you try to do something about this file, you are not able to do anything with the file. There are times when this error pops up with the files created by third-party services and that the file’s extension is not defined properly. On the other hand, there are also other obscure causes for this error. To fix it, here are some suggestions you can try.

Option 1 – Delete the file using Command Prompt

If you wish to delete the problematic file and weren’t to, you can use Command Prompt.
  • In the Start menu, type in “Command Prompt” to search for it or you could also click the search button right next to the Start menu and then right-click on the related result and select the option “Run as administrator”.
  • Once you’ve opened Command Prompt, copy and paste the command given below and tap Entre after you do so. You also have to make sure that you key in the correct path where the file is located as well as its name.
rd /s \?X:badfolderpath Note: In the command above, “X” is the placeholder letter so you must input the letter that corresponds to the drive’s letter where the file is located.
  • After that, you will see the “Operation completed successfully” message on your screen. If you don’t, check if you’ve really inputted the correct location of the file or its name.

Option 2 – Use a Command Prompt tweak to rename the file

If you don’t want to delete the file and only want to rename it, you can apply some tweaks using the Command Prompt. Make sure to follow the steps carefully.
  • In the Start menu, type in “Command Prompt” to search for it or you could also click the search button right next to the Start menu and then right-click on the related result and select the option “Run as administrator”.
  • After opening Command Prompt, type in “cd” followed by the path where the file is located with this format – “C:\Folder1\Folder2\Folder3”. However, you have to omit the problematic file this time. To put it simply, the last folder in the command must be the folder where the file is located.
  • After inputting the command, tap Enter on your keyboard and then use the set of commands given below. Note that each command is a new line so you need to tap Enter after copying each line.
    • DIR /A /X /P
    • RENAME (the current name of the problematic file) (a non-problematic name)
    • EXIT
Note: Make sure that you only input the current name and the new name separated by a space. You must not write the brackets in the command. If everything goes well, you will now be able to operate the file like you used to before.

Option 3 – Use Command Prompt to delete the file without any extension

This option applies to cases where the affected file does not have any viable extension which means that Windows does not really know what to do with it and it only displays the “Could not find this item. This is no longer located in [Path]. Verify the item’s location and try again” error message. It usually occurs with the files created by browser plugins that are mostly from Mozilla Firefox. To delete these kinds of files, here’s what you have to do:
  • Follow the first two steps from the previous option above so you can navigate to the location of the file accurately just be careful in inputting the folders.
  • Don’t forget to tap Enter right after each command and then use the next command below so you can delete the affected file which has no extension:
del *.*
  • After you’re done, open the File Explorer and then check if the file is now deleted or not.

Option 4 – Try using another workaround without using Command Prompt

This option is a lot like a workaround but it definitely gets the job done for you. It’s ideal for you if you do not want to deal with Command Prompt and only want to do everything in a graphical environment. To get started, follow the steps below.
  • Look for the affected file or folder on your PC using File Explorer. Once you found it, right-click on it and select the “Add to archive” option from the context menu.
  • Once the archiving options window pops up, look for the “Delete files after archiving” option and make sure that you select it then click OK to start archiving the folder or file. After that, you should now notice the file no longer exists.
  • After that, delete the archive file as well.
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Fix Minecraft Realms Internal Server Error 500
Many Minecraft players are experiencing Realms internal server error 500, luckily for all of that players, we are offering you solutions.

Preliminary Fixes

Before heading towards the fixes here it is suggested to try some quick tweaks that might work in your case to fix Minecraft Internal Server Error 500. Restart your PC – Very first it is suggested to shut down your computer and after that restart the system. This worked for many players to get rid of the server outages issue. Update your Windows version – Check if you are running an outdated Windows version then make sure to install the latest Windows update and then run the game. Update Your Game Version – Also make sure you are running an updated version of Minecraft Realms. Installing the latest updates not only makes the game more stable but also helps you to solve common glitches and issues with the game. So, check if any recent updates are available to make sure to download and install them Modify the Game Settings – Check if you have tweaked some of the game settings then this might be the reason for the problem. So try to reconfigure the settings to default. This may work for you. Now after following the preliminary solutions check if the Minecraft Realms Internal Server Error 500 is resolved or else head to the next solution.

Check your Internet Connection

As said above if the internet connection is not working properly or it is preventing you from accessing the servers, then this can also cause the Internal Server Error 500 in the Minecraft server. So, very first make sure your internet connection is stable and working properly. Also if you are using Wi-Fi then use a wired connection to get a stable network. Moreover, if your internet connection is working fine then there is a possibility that your internet connection is causing interruption and preventing you from accessing the Minecraft Realms server. So, if this is the case then here it is suggested to use a VPN connection to get exceptionally fast & reliable speeds without getting detected.

Check for the Minecraft Server Outage

Well, there is a possibility the Minecraft servers are down and if this is the case then you don’t have any other option than just waiting for the servers to get restarted and the service becomes available again. Also, the service outages can affect the ability of the game and as a result, you are unable to play the game. Additionally, you can also inquire about Minecraft’s server status by visiting the Downdetector website. But if you find the services are running fine then the issue is from your side.

Disable Background Applications

If you are still getting the Minecraft Realms Internal Server Error 500, then there are chances that other applications running in the background are causing a limit to your internet bandwidth. It is suggested to disable the internet-connected apps and after that try connecting to Microsoft Realms again.
  • Hit CTRL + SHIFT + ESC keys > to open the Task Manager.
  • Then under the Process tab,> right-click on unwanted background process, > click on the End Task 
After disabling the applications running in the background, relaunch Minecraft and check if the internal server error 500 still appears or not.

Delete UUID Files in Minecraft

If you are still getting the Minecraft Realms Internal Server Error 500 then here it is suggested to delete the UUID files in Minecraft.
  • First, visit the website by clicking the https://mcuuid.net/ and enter all the credentials to get the player’s UUID
  • Then login to the server > proceed to server files > head to the world
  • Here locate the PlayerData folder > click to open it.
  • And from here choose the file containing the same name like the player’s Username or UUID > after that hit the Delete
  • Lastly, restart your server to save the changes

Remove Resource Packs & Mods

If you are getting the Minecraft realms internal server error 500 after the installation of a particular mod or the resource pack then this is what causing the issue while playing the realm. So, here it is suggested to delete it immediately, also uninstall the mod as well as the resource pack you installed recently. It is estimated this works for you but if you have a doubt related to any specific mod or the resource pack causing an error you should uninstall then also and check if the Minecraft internal error 500 is fixed.

Disable the Plugins

If you are still encountering the error then check for the plugins installed on your PC. Many times the installed plugin starts causing issues with the game as they are not compatible with the game version. So here it is recommended to try disabling the plugins on the PC and check if this works for you.
  • On your system > open the plugin window > rename the plugins files from “[plugin name].jar to [plugin name].jar.disabled”.
  • Next restart the server and check if the Minecraft Realms Internal Server Error 500 problem is resolved or not.

Uninstall & Reinstall Minecraft

If none of the above-given solutions works for you then here it is suggested to uninstall and reinstall Minecraft. Well, it is suggested to uninstall the game using the third-party uninstaller. Manually uninstalling the program won’t remove it completely, some of its registry entries, junk files are left behind and causes interruption when the next time you install it. If you are looking to uninstall it manually then follow the steps given:
  • Hit Window + R key > to open the Run box
  • And in the run box type appwiz.cpl command > hit Enter
  • Now the application manager window pops up on your screen > locate the Minecraft application > right-click to Uninstall
And as the uninstalling process is completed > head to the Minecraft official website and tries downloading and installing the game. Check if the Minecraft Realms Internal Server Error 500 is resolved or not.

Contact Support Center

If after trying all the solutions given you are still unable to fix the error then the only option left is to contact the Customer Support Center and fill the form in the link and describe the problem in a detailed way. And within few days you will get feedback from them to fix Minecraft Realms internal error 500.
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