Malware in Popular CCleaner

On September 18th, 2017, Cisco’s Talos announced that CCleaner, a popular utility with billions of worldwide users, had been compromised by hackers, and was used to unwittingly distribute hidden malware in its installer. Later in the day, Piriform, the publisher of CCleaner, confirmed the problem.

Undetected by all but 1 major antivirus including CCleaner’s own parent company, this occurred for over a month and impacted over 2.7 million users. Users of CCleaner v5.33.6162 and CCleaner Cloud v1.07.3191 for 32-bit Windows are affected. These downloads were live on CCleaner’s official site from August 15th to September 12th, 2017. Anyone who downloaded the program during this time could be affected.

The company claims that while the hackers set up the backdoor and many users were impacted, that the perpetrators have been arrested and that the malware never successfully performed its full task and compromised user’s PCs or sent out their data; in the wake of recent security breaches such as Equifax, users are understandably worried. Given the severity of the threat of hacking and data theft, users should take action immediately if they have CCleaner.

Technical Details of CCleaner Malware Injection

First reported by Talos, the malware, which was hidden in the CCleaner installer without the publisher noticing (despite them being owned by Avast, a massive Anti-virus company), modified a core program DLL file to evade detection, and creates several registry keys. Not only were these files not flagged by any major Anti-Virus, but they were also even digitally signed by Piriform via their Symantec certificate, meaning your PC and security program would likely whitelist and trust the malicious installer. The malware gathers personal information on a user’s PC, including IP address and running programs, and sends it to a remote server. In our testing, the program sent data to IP 216.126.225.148.

Restore Your PC (If Possible)

As of the publication of this article, there have been no assurances given that updating or even uninstalling CCleaner will remove the malware is installed. The only action thus far has been shutting down the remote server where user data was being sent has been shut down by authorities. For this reason, it is best to remove the underlying malware separately, as its presence represents a serious security threat. Unfortunately, as this could have been installed as far back as August 15th, 2017, your System Restore points may not go back that far, or even if they do, restoring to such an outdated point may cause unintended problems with other programs you use and potentially lost files and data. Manually backing up files and doing a full format or clean Windows installation would likely be successful in fully removing the malware, but is extremely time-consuming and can be difficult for many PC users. Unfortunately, this makes a PC Restore or format an unattainable option for many.

Update CCleaner to the Latest Version

While CCleaner has told users to update to the latest version of the program. Prior to doing so, we recommend fully uninstall CCleaner, ensuring you check its program files folders and registry keys, manually deleting any remnants, and then re-downloading the latest version from the official site and reinstalling clean.

If you like to learn and find out more about various Windows errors, and how to repair them go to our vast archive or use search to find articles that will explain and help you in solving your issue.
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Disk Defrag
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How to remove Action Classic Games (actionclassicgames.com) from your Computer

Action Classic Games Toolbar is another product from Mindspark Interactive Network, Inc. that may claim to relieve users of their boredom with more than 500 online games. The Action Classic Games toolbar is available for download from its official web page and Google Web Store, though it is normally distributed via advertising directly from its website. When installed, it will change your home page and new tab to MyWay.com and start gathering user browsing information while active.

Browsing the internet with Action Classic Games enabled will result in the additional ad and sponsored content placement throughout the browsing sessions. This extension has been flagged as a Browser Hijacker by several top anti-virus applications and is therefore not recommended to keep on your computer.

About Browser Hijackers

Browser hijacking is a type of unwanted program, usually a browser add-on or extension, which causes modifications in web browser’s settings. There are plenty of reasons why you might experience an internet browser hijack; however commercial, marketing, and advertising are definitely the key reasons for their creation. The idea is to force users to visit particular websites which are looking to increase their website visitor traffic and produce higher advertisement revenue. While it might appear naive, these tools were created by vicious people who always look to take full advantage of you, so that they could make money from your naive and distraction. In a much worst case, your internet browser could be hi-jacked to download malicious software that will do a lot of damage to your computer or laptop.

Key signs that your web browser has been highjacked

Symptoms that a web browser is a hi-jacked include: 1. home-page is changed 2. your internet browser is constantly being redirected to pornography sites 3. default search engine is changed 4. you’ll see multiple toolbars in your browser 5. you find numerous ads appear on your browsers or computer screen 6. your browser has instability issues or exhibits frequent errors 7. you’ve disallowed entry to particular websites, including the website of an anti-malware software developer like SafeBytes.

How does a PC get infected with a browser hijacker

Browser hijackers infect computers via malicious email attachments, downloaded infected documents or by checking out infected internet sites. They also come from add-on software, also called browser helper objects (BHO), browser plug-ins or toolbars. Other times you might have accidentally accepted a browser hijacker as part of an application package (usually freeware or shareware). A good example of a well-known browser hijacker is the latest Chinese malware known as “Fireball”, which has attacked 250 million computer systems around the world. It works as a hijacker but can be changed into a full-functioning malware downloader afterward. The presence of any browser hijacker malware on your computer might considerably diminish the web browsing experience, monitor your online activities that result in major privacy issues, create system stability issues and eventually cause your computer to slow down or to a practically unusable condition.

Browser hijacker removal

The one thing you can try to get rid of a browser hijacker is to find the malicious software inside the “Add or Remove Programs” list in the Microsoft Windows Control Panel. It may or may not be there. If it is, try and uninstall it. However, many browser hijackers are hard to get rid of manually. No matter how much you attempt to remove it, it may keep coming back again and again. Besides, browser hijackers could modify Windows registry so it could be very difficult to restore all the values manually, particularly when you’re not very tech-savvy individual. You might opt for automatic browser hijacker removal by just installing and running a reliable anti-malware application. To eradicate any type of browser hijacker from your personal computer, you should download the following professional malware removal tool – SafeBytes Anti-Malware. Together with the anti-malware tool, a PC optimizer, such as SafeBytes Total System Care, will help you in removing all related files and modifications in the Windows registry automatically.

Learn How to Remove a Virus that is Blocking Websites or Preventing Downloads

Malware could potentially cause all sorts of damage after they invade your computer, from stealing your personal information to deleting data files on your PC. Certain malware types modify web browser settings by adding a proxy server or modify the PC’s DNS configurations. In these instances, you will be unable to visit some or all of the sites, and therefore unable to download or install the necessary security software to remove the computer virus. If you are reading this article right now, you might have probably recognized that a malware infection is a reason behind your blocked web traffic. So what to do if you need to download and install an anti-malware application like Safebytes? There are a few steps you can take to circumvent this issue.

Boot your PC in Safe Mode

If the virus is set to run automatically when Microsoft Windows starts, stepping into Safe Mode may block the attempt. Just bare minimum required applications and services are loaded when you boot your computer into Safe Mode. To launch your Windows XP, Vista, or 7 computers in Safe Mode with Networking, follow the instructions below. 1) At power on, hit the F8 key before the Windows splash screen starts to load. This should bring up the Advanced Boot Options menu. 2) Make use of the arrow keys to choose Safe Mode with Networking and hit ENTER. 3) When you are into this mode, you should have online access once again. Now, utilize your browser normally and navigate to https://safebytes.com/products/anti-malware/ to download and install Safebytes Anti-Malware. 4) After installation, do a full scan and let the software program delete the threats it discovers.

Download the security program using an alternate browser

Some malware may target vulnerabilities of a specific browser that block the downloading process. If you are not able to download the anti-malware software program using Internet Explorer, this means the virus may be targeting IE’s vulnerabilities. Here, you should switch over to an alternative internet browser such as Chrome or Firefox to download the Safebytes program.

Make a bootable USB antivirus drive

Another option would be to make a portable antivirus program on your USB stick. Try these simple actions to clean up your affected PC using portable anti-malware. 1) On a virus-free PC, install Safebytes Anti-Malware. 2) Put the pen drive into the clean computer. 3) Double-click on the downloaded file to run the installation wizard. 4) When asked, choose the location of the pen drive as the place where you want to store the software files. Follow the instructions on the computer screen to finish up the installation process. 5) Now, plug the pen drive into the corrupted PC. 6) Double-click the EXE file to open the Safebytes tool right from the thumb drive. 7) Hit the “Scan Now” button to begin the malware scan.

Features and Benefits of SafeBytes Anti-Malware

Would you like to install the very best anti-malware program for your computer? There are various applications in the market that comes in paid and free versions for Windows computers. A few of them are good but there are numerous scamware applications that pretend as genuine anti-malware software waiting to wreak havoc on your computer. You should pick a product that has gained a strong reputation and detects not just computer viruses but other kinds of malware too. While thinking about reliable programs, Safebytes Anti-Malware is certainly the highly recommended one. SafeBytes anti-malware is a trusted software that not only protects your computer completely but is also very easy to use for people of all ability levels. Using its outstanding protection system, this utility will instantly detect and remove the majority of the security threats, including browser hijackers, viruses, adware, ransomware, trojans, worms, and PUPs.

There are numerous amazing features you’ll get with this security product. Listed below are some of the highlighted features included in the application.

Active Protection: SafeBytes gives real-time active checking and protection against all known viruses and malware. They’re highly efficient in screening and eliminating various threats because they’re regularly revised with the latest updates and safety measures. Best AntiMalware Protection: Safebytes is made on the best virus engine within the industry. These engines will detect and remove threats even during the early stages of a malware outbreak. Safe Web Browsing: Safebytes allots all sites a unique safety ranking that helps you to have an idea of whether the webpage you’re going to visit is safe to browse or known to be a phishing site. Light-weight: SafeBytes is renowned for its minimal influence on computer resources and great detection rate of various threats. It works silently and efficiently in the background so you are free to utilize your computer at full power all of the time. 24/7 Customer Support: Support service is accessible 24 x 7 x 365 days via email and chats to answer your questions. To sum it up, SafeBytes Anti-Malware is really great for securing your laptop or computer against all sorts of malware threats. There is no doubt that your PC will be protected in real-time once you put this software program to use. So if you’re searching for the very best malware removal tool out there, and when you don’t mind shelling out some dollars for it, opt for SafeBytes Anti-Malware.

Technical Details and Manual Removal (Advanced Users)

To remove Action Classic Games manually, go to the Add or Remove programs list in the Windows Control Panel and select the program you want to get rid of. For web browser plug-ins, go to your web browser’s Addon/Extension manager and select the plug-in you intend to disable or remove. Additionally, it is advised to factory reset your web browser settings to their default state. To be certain of complete removal, find the following Windows registry entries on your system and remove it or reset the values accordingly. Please keep in mind that only advanced users should try to manually edit the registry because removing any single vital system file results in a major problem or even a system crash. Moreover, some malware keeps replicating which makes it tough to get rid of. Doing this malware-removal process in Safe Mode is suggested.
Files: %LOCALAPPDATA%\Action Classic GamesTooltab %UserProfile%\Local Settings\Application Data\Action Classic GamesTooltab %LOCALAPPDATA%\Google\Chrome\User Data\Default\Extensions\dbkmigdeafonnkpjndllhadgclnkamdm %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\dbkmigdeafonnkpjndllhadgclnkamdm %PROGRAMFILES(x86)%\ActionClassicGames_e1 %PROGRAMFILES%\ActionClassicGames_e1 %USERPROFILE%\Application Data\ActionClassicGames_e1 %USERPROFILE%\AppData\LocalLow\ActionClassicGames_e1 %UserProfile%\Local Settings\Application Data\ActionClassicGames_e1 Registry: HKEY_CURRENT_USER\Software\AppDataLow\Software\ActionClassicGames_e1 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\4f521f8c-b472-4fad-be00-340c2803ed56 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\6ff6226a-4c91-44e5-b2cb-93c96033f842 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\8fed6e71-aaf0-4fd9-a25d-ccd01216caef HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\f134110e-125c-4df0-a36f-e29d6dc48bf8 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\3e8810b8-21bc-4567-9d53-21a575f0aa4e HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\4f521f8c-b472-4fad-be00-340c2803ed56 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\6ff6226a-4c91-44e5-b2cb-93c96033f842 HKEY_CURRENT_USER\Software\Action Classic Games
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Fixing the Machine Check Exception Blue Screen Error in Windows 10
BSOD or Blue Screen of Death errors are one of the toughest issues you can encounter in Windows 10 as well as the hardest ones to resolve as they simply shut the system down or restart it abruptly and claims that it isn’t possible to boot Windows again. One of the difficult BSOD errors is the Machine Check Exception BSOD error. The reason why it is hard to fix is that in most cases, it occurs soon after Windows loads which gives users little to no time in resolving it. To make things worse, the system also freezes right before it displays the blue screen error and shuts the system down. Usually, the Machine Check Exception Stop error occurs due to the failure or overstressing of the hardware components. And in the case of almost all Blue Screen of Death errors, the issue usually has something to do with the drivers. So if you frequently see this BSOD error from time to time, now’s the time to act on it by following the solutions given in this post.

Option 1 – Update the Device drivers

  • Tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. Look for the device driver you and then select either “Update driver” or “Uninstall device”. And if you find any “Unknown device”, you need to update it as well.
  • Select the “Search automatically for updated driver software” option and then follow the instructions to complete the process.
  • If you have chosen to uninstall the driver, follow the screen options to complete the process and then restart your PC.
  • Connect the device and Scan for hardware changes – you can see this option under Device Manager > Action.

Option 2 – Try running the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that can be found on the Settings Troubleshooters page. To use it, refer to these steps:
  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 3 – Try running the System File Checker

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files that might be causing the Machine Check Exception BSOD error. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 4 – Run the Startup Repair

In the Blue Screen where the Machine Check Exception error is displayed, tap the F8 key to go to the Startup Settings where you can find Startup Repair and then run it. Note that this is a must-try option especially if you are unable to start your computer and if you can use your computer for a few moments.

Option 5 – Run the DISM tool

There are cases when the Machine Check Exception error is caused by the Windows System Image so you need to repair it using the DISM or Deployment Imaging and Servicing Management tool. The DISM tool is another command-line tool in the Windows operating system that could help users fix various corrupted system files. To use it, follow these steps:
  • Open the Command Prompt as admin.
  • Then type in this command: Dism /Online /CheckHealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 6 – Try resetting the BIOS

If you have made some modifications in the BIOS that might have caused this error, you have to revert those changes to resolve the issue. On the other hand, if you have made a couple of changes and you do not remember which is which, you might have to reset the BIOS.

Option 7 – Try resetting Windows 10

To fix this BSOD error, you can try resetting Windows 10. Doing so won’t get rid of any file in your system – instead of erasing all your media files and documents, this reset option resets all the system settings and files.
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How to remove ConvertDocsOnline from Your PC

ConvertDocsOnline is a Browser Extension for Google Chrome developed by Mindspark Inc. This extension offers users a quick and easy way to convert documents without any additional applications installed on their computer, it also has quick access links to popular websites that the average user might find interesting. While all this may look appealing and nice, this extension injects itself into your browser.

While installed, ConvertDocsOnline will monitor your browsing activity and record visited websites, clicked links, downloads, and even viewed products. All this information is later used/sold to Mindsparks Ad network to better serve user-targeted ads.

Browsing the internet with this extension installed will result in ad placement throughout your browsing sessions. These ads might appear as normal links (sponsored content), ad links, or even pop-up ads.

ConvertDocsOnline has been marked as a Browser Hijacker by several Anti-Virus scanners and is therefore recommended for optional removal from your PC.

About Browser Hijackers

Browser hijackers (sometimes referred to as hijackware) are a type of malware that changes web browser settings without the user’s knowledge or permission. These types of hijacks are increasing at an alarming rate around the globe, and they can be truly nefarious and sometimes dangerous too. There are plenty of reasons why you may have a browser hijack; however commercial, marketing, and advertising are definitely the primary reasons for their creation. In most cases, browser hijacking is used for earning advertising revenue that comes from forced ad mouse clicks and site visits. It might appear naive, but the majority of these sites are not legitimate and may pose a significant threat to your online safety. In a much worst case, your internet browser could be hijacked to download malicious software that can do a lot of damage to your PC.

Symptoms of browser hijacker malware

Symptoms that a web browser is a hi-jacked include: 1. the browser’s homepage is modified 2. your internet browser is constantly being redirected to adult websites 3. the default online search engine and/or the default browser settings are altered 4. you see many toolbars in your internet browser 5. you might find endless pop-up adverts on your computer screen 6. your web browser gets slow, buggy crashes very often 7. you can’t navigate to certain web pages, such as computer security software-related websites.

How they infect computer systems

Browser hijackers can enter a PC in some way or other, for example via downloads, file sharing, and e-mail also. Many browser hijackings come from add-on software, i.e., toolbars, browser helper objects (BHO), or plug-ins added to browsers to give them extra functionality. Browser hijackers sneak to your computer in addition to free software downloads also that you unwittingly install alongside the original. Examples of popular browser hijackers are Fireball, CoolWebSearch. GoSave, Ask Toolbar, RocketTab, and Babylon Toolbar. The existence of any browser hijacker on your computer could drastically diminish the web browsing experience, record your internet activities that lead to critical privacy issues, degrade overall computer efficiency, and result in application instability also.

Removing browser hijackers

Certain hijackers could be removed by simply uninstalling the related freeware or add-ons from the Add or Remove Programs in the Windows control panel. But, many hijacking codes are certainly not very easy to get rid of manually, since they go deeper into your operating system. Beginner PC users should not try for the manual form of removal methods, as it calls for thorough system knowledge to perform fixes on the system registry and HOSTS file. Browser hijackers can be effectively removed by installing and running anti-malware software on the affected PC. To get rid of any browser hijacker from your laptop or computer, you should download this particular certified malware removal application – SafeBytes Anti-Malware. Along with the antivirus tool, a system optimizer, like SafeBytes’s Total System Care, will help you in getting rid of all related files and modifications in the computer registry automatically.

Virus Blocking Access To Safebytes Website And Preventing Anti-Malware Downloads - What You Should Do?

All malware is bad and the level of the damage will vary greatly in accordance with the type of infection. Some malware types modify browser settings by including a proxy server or modify the PC’s DNS configuration settings. In such cases, you’ll be unable to visit some or all of the websites, and thus unable to download or install the necessary security software to remove the malware. If you are reading this now, you may have probably realized that a malware infection is the cause of your blocked net traffic. So how to proceed when you want to install antivirus software such as Safebytes? Do as instructed below to remove malware through alternate ways.

Get rid of viruses in Safe Mode

The Windows operating system includes a special mode known as “Safe Mode” where just the bare minimum required programs and services are loaded. If the malicious software is set to load immediately when PC boots, switching into this particular mode can prevent it from doing so. In order to enter into Safe Mode or Safe Mode with Networking, press the F8 key while the PC is starting up or run MSConfig and look for the “Safe Boot” options under the “Boot” tab. Once you are in safe mode, you can try to download and install your antivirus software application without the hindrance of the malware. Now, you can actually run the antivirus scan to eliminate computer viruses and malware without hindrance from another malicious application.

Switch to an alternate internet browser

Some malware only targets certain internet browsers. If this is your situation, make use of another internet browser as it can circumvent the malware. If you’re not able to download the anti-virus program using Internet Explorer, this means the virus could be targeting IE’s vulnerabilities. Here, you need to switch to a different internet browser like Firefox or Chrome to download the Safebytes Anti-malware program.

Install antivirus on a USB drive

Another option would be to make a portable anti-malware program on your USB stick. Adopt these measures to run the anti-malware on the infected PC. 1) On a clean PC, download and install Safebytes Anti-Malware. 2) Plug the pen drive into the clean PC. 3) Double click on the downloaded file to open the installation wizard. 4) When asked, choose the location of the pen drive as the place where you would like to store the software files. Follow the instructions on the computer screen to finish up the installation process. 5) Now, transfer the thumb drive to the infected PC. 6) Double-click the anti-malware program EXE file on the pen drive. 7) Run Full System Scan to detect and clean-up up all kinds of malware.

Review of SafeBytes Anti-Malware

If you are planning to purchase anti-malware for your desktop, there are plenty of brands and utilities for you to consider. Some are good ones, some are decent, while some are simply just bogus anti-malware applications that can ruin your personal computer themselves! You have to pick a tool that has got a good reputation and detects not only computer viruses but other sorts of malware also. When thinking about trustworthy programs, Safebytes Anti-Malware is certainly the strongly recommended one. Safebytes is one of the well-established PC solutions companies, which provide this all-inclusive anti-malware software. Using its cutting-edge technology, this application will assist you to get rid of multiples types of malware including computer viruses, trojans, PUPs, worms, ransomware, adware, and browser hijackers.

SafeBytes anti-malware takes computer protection to a whole new level with its advanced features. These are some of the highlighted features included in the tool.

Real-time Active Protection: SafeBytes gives real-time active monitoring and protection against all known viruses and malware. It’ll monitor your PC for suspicious activity continuously and safeguards your PC from illegal access. Robust, Anti-malware Protection: Built upon a highly acclaimed anti-virus engine, this malware removal tool has the capacity to find and get rid of several stubborn malware threats such as browser hijackers, PUPs, and ransomware that other typical antivirus applications will miss. Extremely Speed Scanning: SafeBytes Anti-Malware has got a multi-thread scan algorithm that works up to 5 times faster than any other anti-malware software. Web Protection: Through its unique safety score, SafeBytes informs you whether a site is safe or not to access it. This will make sure that you’re always certain of your safety when browsing the world wide web. Light-weight: SafeBytes is really a lightweight tool. It uses up an extremely small amount of processing power as it operates in the background so you’re free to use your Windows-based PC the way you want. 24/7 Assistance: Support service is available 24 x 7 x 365 days through chat and email to answer your concerns. SafeBytes can keep your personal computer protected from most advanced malware threats automatically, thus keeping your online experience secure and safe. Malware issues will become a thing of the past once you put this software program to use. You’ll get the best all-around protection for the money you spend on SafeBytes AntiMalware subscription, there is no doubt about it.

Technical Details and Manual Removal (Advanced Users)

To eliminate ConvertDocsOnline manually, go to the Add/Remove programs list in the Control Panel and choose the program you want to get rid of. For internet browser extensions, go to your web browser’s Addon/Extension manager and select the add-on you intend to remove or disable. You might also want to reset your home page and search engine providers, as well as delete browsing history, temporary files, and internet cookies. In order to ensure the complete removal, manually check your hard drive and Windows registry for all of the following and remove or reset the values as needed. But bear in mind, this can be a tricky task and only computer professionals could carry it out safely. Furthermore, certain malicious programs are capable to defend against its removal. It is advised that you carry out the removal process in Safe Mode.
Files: %LOCALAPPDATA%\ConvertDocsOnlineTooltab %LOCALAPPDATA%\Google\Chrome\User Data\Default\Local Extension Settings\pebplbnpogfdllkijjlabbjbbngdadjl %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Extension Settings\pebplbnpogfdllkijjlabbjbbngdadjl %LOCALAPPDATA%\Google\Chrome\User Data\Default\Extensions\pebplbnpogfdllkijjlabbjbbngdadjl %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\pebplbnpogfdllkijjlabbjbbngdadjl Registry: HKEY_LOCAL_MACHINE\Software\Google\Chrome\PreferenceMACs\Default\extensions.settings, value: pebplbnpogfdllkijjlabbjbbngdadjl HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\DOMStorage\convertdocsonline.dl.myway.com HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\DOMStorage\convertdocsonline.dl.tb.ask.com HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\ConvertDocsOnline HKEY_CURRENT_USER\SOFTWARE\ConvertDocsOnline HKEY_LOCAL_MACHINE\Software\[APPLICATION]\Microsoft\Windows\CurrentVersion\Uninstall..Uninstaller ConvertDocsOnlineTooltab Uninstall Internet Explorer
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A Quick Guide to Resolving Error 1713

A quick guide to resolving Error 1713

Error 1713 - What is it?

If you use Microsoft-developed programs, then you might experience this error code on your PC. It indicates programming limitations. This error, Error 1713 may pop up during the installation of 2007 or 2010 Microsoft Office Suite. The error message appears in the format stated below:
“Error 1713: Microsoft Office has encountered a problem and needs to close. We are sorry for the inconvenience.”
Common symptoms for error 1713 include system crashes, system freeze and sometimes you may feel your Windows running sluggishly.

Solution

Restoro box imageError Causes

Error 1713 may be triggered due to many reasons. However, common causes for this error occurrence include:
  • Corrupt Microsoft Office Software
  • Corrupt Windows Registry
  • Malware
  • Deleted Microsoft Office Related Files

Further Information and Manual Repair

No matter, what the cause of this error is, it is advisable to resolve it immediately without any delays. This error may pose serious threats to your PC is not repaired timely and also cause you a great deal of inconvenience limiting you from using Microsoft software programs. Here are some of the best and easy DIY methods that you can try to resolve this issue. To work around these methods you don’t have to be a technical whiz or a computer programmer. Let’s get started:

Method 1 - Use System Restore to Undo Changes Made Recently

During any program deletion, you may have accidentally deleted Microsoft related files because of which you may be experiencing error 1713 on your PC. In such an event, the best way to resolve is to undo recent system changes. To do this, use Windows System Restore Utility. This is inbuilt in Windows. To access System Restore Utility, simply press start and type System Restore in the search box and press enter. Now follow the steps in the Wizard to choose a restore point. Once you select, reboot your PC to activate changes.

Method 2 - Update Drivers

One of the many causes of error 1713 is hardware failure. Hardware failure indicates driver issues. To resolve the problem it is advisable to delete the outdated drivers and update new versions on your PC.

Method 3 - Scan for Malware

Malware can also trigger such error codes on your system and corrupt important files. Therefore remove malware immediately from your PC by running an antivirus. Antivirus will detect and delete all malicious programs in no time.

Method 4 - Repair the Registry

Broken entries, junk files, and invalid registry keys corrupt the registry thereby generating error codes. To resolve you first need to clean the registry and repair it. For this download Restoro. It is a PC Fixer deployed with a registry cleaner. The registry cleaner removes all bad entries stored in the registry, cleans it and repairs the damaged files in just a few clicks. Click here to download Restoro.
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Something went wrong, We couldn’t start
There are instances when you might encounter an error that says, “Something went wrong, We couldn’t start your program” when you open any Office program. This could be due to an issue with the Office file and any Office app you open throws the same error message. This applies to Office 2019/2016, Office 365 Home, Office for Business as well as Business editions. In this post, you will be guided in what you can do to resolve this error. There are several potential fixes for this error, you might only have to restart your computer or you may have to repair Office from Apps and Features or you could also uninstall and install it back again. For more details, follow each one of the provided options below.

Option 1 – Restart your computer

You might be unable to launch any Office app due to some background process that got stuck or there might be some glitch in the system. Thus, the first thing you can do to resolve the error is simply restarting your computer. Once you’ve restarted your computer, open the Office app again or you could also try to sign in back with your Microsoft account that’s connected to Office. If you’re not quite sure which account you were using, you can follow these steps:
  • Open any Office app.
  • Then click on File and look for your name located in the top-right portion.
  • Now click on it. This will display the email or Microsoft account that’s related to Office.

Option 2 – Try repairing Office from Apps and Features

Since Windows 10 offers some repair features that could replace some of the core files with the original files, you can take advantage of such a feature to fix the “Something went wrong, We couldn’t start your program” error when opening any Office app.
  • Open Windows settings and click the Apps and Features option.
  • Next, scroll down until you see the Microsoft Office installation option. Select it and click on Modify.
  • This will open a window and from there, select Quick Repair or Online Repair and click on the Repair button.
Note: When you choose to repair, you might be given two options which depend on how Microsoft Office was installed. For instance, it was installed via Web Installer or Offline Installer (MSI-based). In Web Installer, select Online Repair > Repair when you’re prompted on how you would like to repair Office. While in MSI-based, you have to select Repair under “Change your installation” and then click on Continue. The repair process makes sure that the app data remains untouched.

Option 3 – Try to uninstall and reinstall Office

If neither of the two given options above worked, then you might want to uninstall Office and reinstall it. All you have to do is download the Microsoft Office Uninstall tool from the official site of Microsoft and run it. This will remove any incomplete Office installation as well as unwanted files. It will also get rid of all the Office apps and settings on your computer.
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Fix File Explorer stuck on Working on it…
One of the most useful utilities on a Windows 10 computer is the Windows File Explorer. It is undeniably one of the File Managers out there full of features on all the platforms. However, it is not without its issues and one of the most common ones most users encounter is when you are trying to open a folder or a location on File Explorer and it displays a message saying, “Working on it…” as it tries to load the content of that location or folder. This kind of issue mainly occurs to computers that run on an HDD although that doesn’t mean that it can’t happen to other computers that run an SDD. And so if the File Explorer on your Windows 10 computer keeps getting stuck on the “Working on it…” message along with a green animation bar moving very slowly while loading the contents of the folder, then it’s best if you follow the options given below to resolve this problem.

Option 1 – Try deleting the contents of the Automatic Destinations folder

  • Tap the Win + R keys on your keyboard to open the Run utility.
  • And then type “%AppData%MicrosoftWindowsRecentAutomaticDestinations” and hit Enter to open this location.
  • From there, select all the files and tap the Shift + Delete key combination.
  • After that, you will get a prompt that will ask you if you want to delete all the files permanently, just click on Yes. This will delete all the Quick Access cache.
  • Now check if you can now open a folder or a location without the “Working on it…” message.

Option 2 – Try to rebuild the Search Index

  • First, open the Indexing Options using the Search bar.
  • Next, click on the appropriate listing, e.g. Users folder.
  • After that, click on the Advanced button. This will open a mini-sized window and from there, go to the Index Settings tab.
  • Then click on the “Rebuild” option under the Troubleshooting section.
  • Now click on OK after the rebuilding is completed. This should rebuild the search index for all the files and thus, fix the File Explorer stuck on the “Working on it…” message.

Option 3 – Try to optimize the folder for General Items

You might also want to try optimizing the folder for General Items as it can help the File Explorer to load the contents faster.
  • Just right click on the folder that takes time to load the contents in it and is showing the “Working on it…” message.
  • After that, click on Properties to open the Properties mini window.
  • From there, go to the Customize tab and click on the drop-down menu to “Optimize this folder for” under the “What kind of folder do you want?” section and then select General Items.
  • Then check the checkbox with a label that says, “Also apply this template to all subfolders” and click on the OK button to save the changes.
  • Restart File Explorer and check if the problem is now fixed or not.

Option 4 – Try performing a System Restore

Running System Restore can also help you resolve whatever issue that’s causing the “Working on it…” message. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
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Windows is unable to run Automatic Maintenance
As you know, Windows has a built-in Automatic Maintenance feature that takes care of important tasks such as security scanning and updating, Windows software updates, Disk Defragmentation, System Diagnostics, Disk Volume Errors, and many more. So if you receive an error message saying, “Windows is unable to run automatic maintenance, The maintenance schedule is unavailable”, then this post will guide you in what you can do to resolve this issue. Here are some suggestions you can try if the Automatic Maintenance in your Windows 10 PC is not able to run.

Option 1 – Enable Automatic Maintenance

It is possible that Automatic Maintenance has been disabled so you can try enabling Automatic Maintenance on your Windows 10 PC. To do so, follow these steps:
  • Go to Control Panel.
  • From there, select System and Security > Security and Maintenance > Automatic Maintenance.
  • After that, set the time you want to run the Automatic Maintenance and then check the checkbox saying, “Allow scheduled maintenance to wake up my computer at the scheduled time”.
  • Click OK to save the changes.
On the other hand, you can also enable Automatic Maintenance via the Registry Editor. But before you proceed, you need to create a System Restore Point first.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type “Regedit” in the field and hit Enter to open the Registry Editor.
  • Navigate to the following path:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionScheduleMaintenance
  • Next, look for the “MaintenanceDisabled” key and then double click on it to open it and then set its value to “0”.
  • Click OK and exit the Registry Editor.
  • Restart your computer.

Option 2 – Check the Task Scheduler Services status

Majority of the tasks in Windows 10 run via services. So it is most likely that either the Service has been stopped or is set to the manual which is why Windows is unable to run Automatic Maintenance. Thus, you need to change it to automatic mode.
  • Tap the Win + R keys to open Run.
  • Type “services.msc” in the field and hit Enter to open Services.
  • Next, look for the Task Scheduler service and tap the T key on your keyboard which should take you to the services that start with T.
  • Double click on the Task Scheduler service and select the Automatic option under the Startup Type.
  • If it is not started yet, click on the Start button.
  • Then click Apply and OK to save the changes.

Option 3 – Check the Status in Task Scheduler

You can also try checking the status in the Task Scheduler. Just open the Task Scheduler > Task Scheduler Library > Microsoft > Windows > TaskScheduler. From there, make sure that Idle Maintenance, Maintenance Configurator, and Regular Maintenance are enabled.

Option 4 – Run the System File Checker

The SFC or System File Checker scan could detect and automatically repair damaged system files that could be causing the Automatic Maintenance issue. SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow and hit Enter.
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 5 – Run the DISM tool

The DISM tool is another command-line tool in the Windows operating system that could help users fix various corrupted system files. To use it, follow these steps:
  • Open the Command Prompt as admin.
  • Then type in this command: DISM /Online /Cleanup-Image /RestoreHealth
  • The DISM command you entered will repair the corrupted system image. Do not close the window if the process takes a while as it will probably take a few minutes to finish.
  • Restart your PC.
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Fix Chrome ERR_BAD_SSL_CLIENT_AUTH_CERT
The Google Chrome browser checks the SSL Security Certificate of the website that you are trying to open. However, if Chrome is not able to check the certificate then you might encounter an error related to the SSL Certificates which you might face when browsing the web. This particular error is the ERR BAD SSL CLIENT AUTH CERT error which is caused by many factors such as the computer’s Time, Cached Data is corrupt, Date is out of sync, as well as third party software installed in your computer is the one that’s blocking the site and many more. The ERR_BAD_SSL_CLIENT_AUTH_CERT error might also be coming from the website’s end. It could be that the server is rejecting the certificate the client website is sending. The certificate might have already expired or the server may not trust its issuer – whichever the case may be, here are some options you can check out to fix the error.

Option 1 – Sync Date and Time

The first thing you can try is to sync the Date and Time of your computer as the wrong Date and Time settings are one of the most common causes of connection problems like the ERR_BAD_SSL_CLIENT_AUTH_CERT error. This is because of the incompatibility between the SSL Certificate validation date and the System Clock. Thus, you have to sync your System Clock. Refer to the steps below to do so.
  • Right-click on the Taskbar and click on the Adjust Date and Time option.
  • Next, click on the Sync Now button to synchronize the Date and Time with the Microsoft Servers.
  • Now make sure that the Time Zone that’s set on the same page is correct.

Option 2 – Try clearing the browser data

There are times when some data in the browser is conflicting with the loading of the website and triggers errors like ERR_BAD_SSL_CLIENT_AUTH_CERT. And so you can try to clear your browser’s data. This might be a very basic solution but oftentimes it works in fixing this kind of error in Google Chrome. Follow the steps below to clear the data in your browser.
  • Open your Google Chrome browser.
  • After that, tap the Ctrl + H keys. Doing so will open a new panel that allows you to delete the browsing history and other data in your browser.
  • Now select every checkbox that you see and click on the Clear browsing data button.
  • Then restart your Chrome browser and check if you can now open any website or not.

Option 3 – Try to check and fix any possible conflicts with third-party programs

Third-party programs like internet protection software could be interrupting the connection and causing the error. For some unknown reason, your antivirus program or firewall might be detecting the webpage you are trying to open as malicious or with less credibility which is why it is blocking the browser from opening the website. To fix that, if you have third-party programs installed like VPN, security software, or any add-on, or firewall, you can disable them temporarily and see if it fixes the problem and you’re able to pull up the website. After a while, you have to enable them back and configure their settings so that the website won’t get blocked again.

Option 4 – Try enabling SSL 3 / TLS and disable QUIC Protocol

If you were using Google Chrome when you got the ERR_BAD_SSL_CLIENT_AUTH_CERT error, then you need to follow the protocol fixes for SSL3/TLS and QUIC which are usually some of the reasons that cause the SSL version / Cipher Mismatch. It also has a few fixes for Windows 10 computer where you can clear the certificates and make sure that your computer date and time is in sync with your time zone and so on. If you were using Edge or Internet Explorer when you got the error, then you have to follow the steps below.
  • Type “Internet” in the search box of your browser. After that, you should see the Internet Options from the search results.
  • Next, open the Internet Properties window and switch to the Advanced tab and then scroll down to the Security section.
  • From there, check the “Use TLS 1.1” checkbox as well as the “Use TLS 1.2” checkbox and then click OK to save the changes made.
  • Restart the browser.
On the other hand, if you were using Firefox when you go the error, here’s what you have to do.
  • Open Firefox and in the address bar, type “about:config” and hit Enter.
  • If a warning appears, just click on the “I accept the risk!” button to proceed.
  • Next, type in “TLS” in the search field and hit Enter.
  • Then look for “security.tls.version.min” and double click on it and set its integer value to 3 to force the protocol of TLS 1.3.
  • Now click OK and restart Firefox and do the same thing with SSL.

Option 5 – Try to update Google Chrome

You might also want to try updating your browser to its latest version and have it installed in your computer. After you install the update, check if you can now open the website you were trying to open earlier.

Option 6 – Get rid of any conflicting browser extensions

  • Open Chrome and press Alt + F keys.
  • Go to More tools and click Extensions to look for any suspicious browser extensions or toolbars.
  • Click the Recycle bin and select Remove.
  • Restart Chrome and press Alt + F keys again.
  • Proceed to On Startup and mark Open a specific page or set of pages.
  • To check if the browser hijacker is still active, click Set pages, if it is active, overwrite the URL.
Note: If removing the browser extensions or toolbars didn’t work, you can also try to reset your Google Chrome browser.
  • Open Google Chrome, then tap the Alt + F keys.
  • After that, click on Settings.
  • Next, scroll down until you see the Advanced option, once you see it, click on it.
  • After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
  • Now restart Google Chrome.
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See if your Data is safe in Facebook breach
It is no secret that a few days ago Facebook has been breach and tons of user accounts have been compromised. These kinds of things are very unpleasant experiences for both users and the company itself. User trust lowers significantly in the company and it can greatly increase the chances of users migrating to another platform. This just shows how much a hacker or security breach can produce damage to the business. Sadly we can not offer you guidance or assistance in recovering your stolen data nor can we provide you with removing your data from the hands of the attacker. What we can do is to provide you with information has your data been stolen. Threat actor released the personal information for 533,313,128 Facebook users on a hacking forum, including mobile numbers, name, gender, location, relationship status, occupation, date of birth, and email addresses. This data was originally sold in private sales after being collected in 2019 using a bug in the 'Add Friend' feature on Facebook. Facebook had closed this vulnerability soon after it was discovered, but threat actors continued to circulate the data until it was finally released practically for free. Since then, Troy Hunt has added the leaked data to his Have I Been Pwned data breach notification service to help users determine if a Facebook member's data was exposed in the leak. Go to the site and enter your email address to check and see if your data has been compromised.
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A Quick Guide to Resolving Error 0x80070571

Fix Error 0x80070571

Error 0x80070571 - What is it?

If you are a Windows 7 user and you also have a Maxtor One Touch 4 external hard drive installed on your PC, then you may come across the error code 0x80070571. The error code is displayed in the following format:
"The disk structure is corrupt and unreadable. Error 0×80070571"
 

Solution

Restoro box imageError Causes

Here are some of the common causes of the error 0×80070571:
  • Changed Windows files or settings
  • Maxtor 750G driver damaged or corrupt
  • Damaged or corrupt registry keys
  • System files are missing or broken
In short, the error code 0×80070571 indicates an unhealthy system and is a surefire sign of poor PC maintenance. It is advisable to repair and resolve the error immediately especially if the underlying cause of the error is related to the registry. Such errors can expose your PC to serious threats like system failure, crashes, and valuable data loss. And retrieving data is often the hardest.

Further Information and Manual Repair

To resolve the error 0×80070571 on your system, you don’t need to be a computer programmer or hire a technician either. We have listed down the best and simplest ways to fix this error on your system. These solutions are so easy to follow and execute that it requires no technical expertise whatsoever. So, let’s get started:

Solution 1: Update The Maxtor 750G Driver

The best way to fix the error 0×80070571 on your system is to update the Maxtor 750G driver. This can be easily done by either contacting the manufacturer or downloading the updated version from Maxtor’s official website.

Solution 2: Update Windows

For the smooth running of the PC, it is crucial to keep Windows updated. Therefore, update Windows on your PC. To do this, go to the Windows Update option in the control panel. This will show your updated status. Turn it on and click on update.

Solution 3: Clean the Registry

The registry basically stores all the activities and information on your PC. This includes both important and unimportant data including the junk files, cookies, internet history, bad registry keys and invalid entries. Such files if not removed, take up a lot of disk space. It corrupts the registry and damages the system files as well. Furthermore, it also leads to disk fragmentation because of which new files are stored in fragments in different locations and this is exactly why it takes a long time to call system files. The registry damage and corruption then generates various errors on your PC and one of them is error 0×80070571. The best way to clean and restore the registry is to download Restoro. This is a highly functional and next-generation registry cleaner. It is embedded with a smart algorithm that detects and scans all registry issues and errors on your system in seconds. It removes all the unnecessary and obsolete files accumulated and cluttering your PC. Furthermore, it fixes the damaged system files and restores the registry right away. It has a sophisticated and an easy to use interface that enables users to work around it without any hassle or technical expertise. It is compatible with all Windows versions. In addition to this, this tool is also deployed with several other value-added utilities such as an antivirus, a system optimizer and Active X controls, and a class ID scanner. It is safe and efficient. Click here to download Restoro on your PC and repair error 0×80070571 today!
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