There are times when system files get corrupted and if the Windows Update process finds the system’s integrity questionable, chances are, the update, upgrade or the installation may fail and you will only be getting an error code 0x80073712 instead of completing the process. The error code 0x80073712 indicates that a file needed by the Windows setup or the Windows Update is most likely missing or damaged. To resolve the problem, here are some suggestions you can try.

Option 1 – Try running the DISM Tool

Running the DISM Tool helps in repairing the Windows System Image as well as the Windows Component Store in Windows 10. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.

• Open the Command Prompt as admin.
• Then type in this command: exe /Online /Cleanup-image /Restorehealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.

After you run this tool, a log file is created at C:WindowsLogsCBSCBS.log. On the other hand, if the Windows Update client is already broken, you will be prompted to use a running Windows installation as the repair source or use a Windows side-by-side folder from a network share, as the source of the files. Although the chances of this happening are less, if it turns out to be the case, you need to run an advanced command in the DISM tool to repair a broken Windows Update. Just repeat the process above but use the following command instead:

DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:RepairSourceWindows /LimitAccess

Option 2 – Try running the System File Checker

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files that might be causing the error 0x80073712. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 3 – Try running the Chkdsk utility

You can also try running the Chkdsk utility to resolve the Windows Update error 0x80073712. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the Chkdsk utility comes in. The Chkdsk utility repairs hard drive errors that might be causing the problem.

• Open Command Prompt with admin privileges.
• After opening Command Prompt, execute the commands listed below, and don’t forget to hit Enter right after you type in each one of them and if you have installed Windows to some different directory, you must replace “C” with the name of the drive you’ve installed Windows with.
• chkdsk C: /r /x
• chkdsk C: /f

Note: The Chkdsk function might take a while before it finishes its operations so you need to be patient and wait until the entire process is completed.

Option 4 – Try running the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the Windows Update error 0x80073712. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button.

Option 5 – Try running Microsoft’s online troubleshooter

You also have the option to run Microsoft’s online troubleshooter which could help you fix Windows Update errors.

Windows 11 provides several different ways to make your cursor stand out and be easier to spot inside it. You can make the mouse pointer larger, invert it, or change its color.

1. Press ⊞ WINDOWS + I to open settings
2. Click on Accessibility in the sidebar
3. Select Mouse Pointer and Touch
4. Adjust mouse cursor size with size slider by clicking on circle and dragging it left or right
5. Under Mouse Pointer Style pick desired style from White, Black, Inverted, and Custom
   1. White: The cursor is white with a black outline (standard setting)
   2. Black: Cursor is black with a white outline
   3. Inverted: Cursor automatically changes color to an inverted version of the color it is currently hovering over
   4. Custom: You can pick the color for the cursor that you want.

And that is all about it, once you are done with pointer customization just close settings, all changes are saved automatically.

As you know the Windows 10 operating system is has a lot of features and some of them are related to turning off your computer in different ways in order to save power at different levels. These particular features are Shut down, Restart, Hibernate, and Sleep. However, there are times when you might encounter some issues when using any of the aforementioned features. One of these issues is when your computer shuts down instead of going to Sleep. This issue could be caused by several factors including a bug related to the Intel Management Engine Interface or IMEI driver as well as any misconfiguration in the power settings of the BIOS or UEFI. If your computer is going through this problem, read on as this post will guide you in fixing it. There are several potential fixes you can try to fix the problem. You can try to check the Sleep Advanced Settings or run the built-in Power troubleshooter or run the Power Efficiency Diagnostic Report. In addition, you can also try to troubleshoot the problem in a Clean Boot State or reset or update the BIOS.

Option 1 – Check the Sleep Advanced Settings

• Click on the Windows key and type “control panel” in the field and select the related search result.
• Next, select the Security and Maintenance option and click on the Power Options.
• After that, you have to select the Change Plan Settings but keep in mind that this option is barely readable so you need to read each option carefully.
• Now click on the Change advanced power settings button and a new window will appear.
• Then look for the “Sleep” option and expand it. Make sure that the “Allow hybrid sleep” option is on.
• Reboot your computer and check if your computer now functions properly. If it still didn’t work, you may have to reverse the changes you’ve made.

Option 2 – Try to run the Power troubleshooter

The next thing you can do is to run the Power troubleshooter. To do so, follow these steps:

• Go to Settings and navigate to Update & Security > Troubleshoot.
• After that, look for the “Power” option from the given list of built-in troubleshooters and click on it.
• Next, click on the “Run the troubleshooter” button to run the Power troubleshooter.
• Once the troubleshooter is done identifying the problems, follow the next on-screen instructions to resolve the problem.

Option 3 – Troubleshoot Sleep Mode issue in a Clean Boot State

The issue with Sleep Mode might be caused by some third-party programs installed on your computer. This program might be the one that puts your computer to sleep and so to isolate this possibility, you have to put your PC in a Clean Boot State using the steps below.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• After that, try to put your computer to sleep again.

Option 4 – Try to run the Power Efficiency Diagnostics Report

You could also try to run the Power Efficiency Diagnostics Report to fix the problem. This tool is helpful and will help you analyze the status of the battery but note that this can be quite overwhelming especially if you’re not well-versed in this matter.

Option 5 – Try to update the BIOS

Updating the BIOS can help you fix the ATTEMPTED_WRITE_TO_READONLY_MEMORY BSOD error but as you know, BIOS is a sensitive part of a computer. Even though it is a software component, the functioning of the hardware depends on it largely. Thus, you must be careful when modifying something in the BIOS. So if you don’t know much about it, it’s best if you skip on this option and try the other ones instead. However, if you are well-versed in navigating the BIOS, then follow the steps below.

• Tap the Win + R keys to open the Run dialog box.
• Next, type “msinfo32” in the field and press Enter to open System Information.
• From there, you should find a search field on the bottom where you have to search for the BIOS version and then press Enter.
• After that, you should see the developer and version of the BIOS installed on your PC.
• Go to your manufacturer’s website and then download the latest version of BIOS on your computer.
• If you are using a laptop, make sure that you keep it plugged in until you have updated the BIOS.
• Now double click on the downloaded file and install the new BIOS version on your computer.
• Now restart your computer to apply the changes made.

Note: If updating the BIOS didn’t help, you might want to consider resetting it instead.

What is 0x3D55? As you know, Windows 10 is loaded with various Universal Windows Platform or UWP apps such as the Microsoft News, Weather, Calculator, Windows Mail, and many other applications that are based on the modern UWP platform of Microsoft that was introduced in Windows 10. Each one of these apps has a shared piece of code in the kernel for them to be able to get executed across any device that runs the Windows 10 OS which includes laptops, PCs, 2-in-1 devices, mobile phones, mixed reality headsets, and many more. However, there are times when the runtime information for these apps ends up getting corrupted which causes them not to function as expected and throws errors like the error 0x3D55. This kind of error can be pinned down when the UWP app malfunctions and you can also find an error message in the Event Log that reads, “0x3D55: Package family <App name with ID> runtime information is corrupted”. So if you encounter this error, read on for this post will walk you through fixing it. There are three suggestions you need to check out to fix this error – first, you can try to reset the Microsoft Store cache, second, you can try to re-register or reinstall the problematic app and lastly, run the Windows Store App troubleshooter.

Option 1 – Try to reset the Microsoft Store cache

Just like browsers, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.

• Right-click on the start button and click on Command Prompt (administrator).
• Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
• Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 2 – Run the Microsoft Store Apps troubleshooter

The Microsoft Store Apps Troubleshooter will help you in fixing the error 0x3D55. This is a great built-in tool from Microsoft that helps users fix any app installation issues. So this is worth a try to solve the problem. This built-in tool also helps you fix the Windows 10 Store if it isn’t working. To use the Windows Store Troubleshooter, follow the steps below.

1. Tap Win + I keys again to open the Windows Settings panel.
2. Go to Update & Security and then go to Troubleshoot.
3. On your right-hand side, scroll down to find the Windows Store Apps and then click on the Run the troubleshooter option and see if it fixes the problem.

Option 3 – Try to re-register the UWP app via PowerShell

• First, type “command prompt” in the Start Search and right-click on Command Prompt and then select the “Run as administrator” option.
• Next, navigate to this location in the command line utility: C:/Users/<Insert Username>/AppData/Local/Packages
• After that, execute the “DIR” command to view the list of all the directories in the given location.
• Once the list appears, look for the ID of the problematic app and take note of it.
• Now tap the Win + X key combination or right-click on the Start button and click on the Windows PowerShell (Admin) option.
• If a User Account Control or UAC prompt appears, just click on Yes to proceed and open the Windows PowerShell window.
• Next, type in or copy-paste the following command to re-register the Microsoft Store app and tap Enter:

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.<YOUR APP ID HERE>).InstallLocation + 'AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

• Wait for the process to be completed and then restart your computer.

If you are trying to open a program or a game but you suddenly see a dialog box with a message stating that the application was unable to start correctly along with the Error Code 0xC000007B , STATUS INVALID IMAGE FORMAT then this indicates that the application is not compatible with the architecture of your Windows 10 computer or is missing dependencies. Although error code 0xC000007B can also occur with other various programs, the STATUS_INVALID_IMAGE_FORMAT error code also means that when you try to run an application that’s designed to run on a 64-bit system and hence gets into a termination state. In addition, if you are also pointed to the NTStatus.h file then it means that the error might be caused by some file corruption. Here’s the full context of the error message:

“0xC000007B | STATUS_INVALID_IMAGE_FORMAT | {Bad Image} %hs is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.”

When you see this error message, the first thing you can do is to click on OK to close the application and then try installing the media again to see if it fixes the issue. If not, then you can check out the suggestions given below.

Option 1 – Try installing the application with admin privileges

The first thing you can do to fix the error is to restart your Windows 10 computer and then try installing the application again and this time with admin privileges. Just right-click on the application and select the “Run as Administrator” option. And if your account is a regular one, you need to make sure to ask an admin to help you in installing the application by entering the password when you are prompted to do so.

Option 2 – Install and update Dependencies

There are times when programs and applications need to have drivers and supporting software installed for them to properly work. Although the installation usually takes care of it, it’s time for you to do some manual checks especially if you are getting this issue of abnormal program termination.

1. Install some qualified drivers

A number of high-end games and applications need to have correct and valid drivers for them to work. They just don’t work with general drivers though. Microsoft has this Windows Hardware Quality Labs testing also known as WHQL testing which makes sure that drivers meet the correct experience and pass through the proper testing before certification. Thus, when installing drivers, you need to ensure that they are qualified drivers for your Windows 10 PC.

2. Download and install or update DirectX

As you know, Microsoft DirectX is a suite of technologies developed by Microsoft to provide hardware acceleration for heavy multimedia applications like HD videos and 3D games. Since you are using Windows 10, you have the DirectX 12 version while the earlier Windows versions use the DirectX 11 version.

3. Install the Microsoft DirectX End-user runtime

The Microsoft DirectX end-user runtime gives updates to version 9.0c as well as previous versions of DirectX. To install it, click on this link and download it.

4. Update or install the .NET framework

The .NET framework is used by games and applications during development which means that without the runtime files that are installed in your computer, it definitely won’t work. Thus, you need to install or update this framework. You can also use the .NET setup verification tool to verify it.

Option 3 – Try running the System File Checker Scan

The SFC or System File Checker scan could detect and automatically repair damaged system files that could be causing the Error Code 0xC000007B , STATUS INVALID IMAGE FORMAT error. SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

DOTA2 involves teams of five players each, where each player chooses a “hero” character. Each game has two teams pitted against each other, on opposite sides of a map. Once you start, you and your teammates try to level up by fighting and defeating heroes from other teams as well as non-player characters who exist within the game universe. Once you have a strong enough team, you would then try to attack an opposing team’s base. If you destroy their “ancient,” your team wins. The teamwork and interactivity required to play the game are some of its biggest attractions. You can text and voice chat as part of the Dota 2 gameplay, enabling you and your team to come up with strategies to take over your opponents’ base and fortifications. For this reason, a properly working microphone and headset are important if you are to get the most out of this exciting online game. However, there are many times when you find that there are audio dropouts when you try to speak into your microphone. The question “How do I get my mic to work on Dota 2?” is one of the most commonly asked on gaming forums related to this game. Here are solutions for why this can happen:

1. You are logged in to another computer that is running the STEAM client

   While entirely rare, there are cases where the microphone in Steam is disabled because the same account is active and in use on a different computer. It may not notify you that your account is in use elsewhere. If this is the error, try to log out on other devices and then test it on only one system. If you cannot access the other computer that has access to your account, then change your password. This will automatically disconnect your Steam account from the other computer and let you enjoy voice chat in Dota 2 and other Steam games.

2. Your microphone is not properly set up in Dota 2

   From the main Dota 2 menu, before you start a match, you can set up your microphone for voice chat. At the top, left-hand corner, click the gear icon to open Settings Select the AUDIO tab and ensure that the Sound Device and Speaker Configuration are set to default. On the same tab, activate Voice (Party) and set your Push to Talk shortcut key for your team. Select the appropriate Open Mic Threshold using the slider at the bottom of this tab to get your microphone recorded at a comfortable level.

3. The Windows Audio Enhancements setting is turned on

   If you still cannot get your microphone to work properly, then your problem could be Windows Audio Enhancement. It is possible to get your microphone to work with Dota 2 by disabling these features. Right-click your volume icon on the system tray and select Recording Devices. Choose your active microphone then click its Properties button. On the Microphone Enhancements tab, make sure the checkboxes marked Voice enhancements and Acoustic Echo cancellation is unchecked Reboot your PC and retry using your microphone to chat.

4. Your audio drivers need to be updated

   If you try all of the steps above and still have Dota 2 not recognizing your mic input update mic drivers by going in device manager and choosing update driver.

The Boot Configuration Data or BCD files have the instructions required by the Windows operating system in order to properly boot the computer. So if you experience any trouble when you boot your computer, then it is possible that it is due to some misconfiguration or even corrupted Boot Configuration Data files. And if you also encounter an error saying,

“The boot configuration data store could not be opened”

while you try to carry out any command on the bcedit.exe, then you’ve come to the right place as this post will guide you on how you can fix this error in Windows 10. This kind of error could pop up if the system is not able to locate the specified file. It is also possible that the requested system device can’t be found or that the boot configuration data store could not be opened. In addition, when you open the System Configuration or MSConfig, you might notice that there is no Boot data, and according to the reports, is that when you try to dual boot the computer, the installer will replace the default bootloader.

Explanation

In case you don’t know, Windows’ earlier versions were stored in the “Boot.ini” file. You can find the entry in the EFI firmware boot manager of the EFI-based operating system which is located at EFIMicrosoftBootBootmgfw.efi. Whatever the cause of the error is, there are several suggestions you can check out to resolve the problem. You can try to set an entry option value in BCD or enable the Advanced options menu, as well as rebuild the BCD. Before you proceed with the troubleshooting options provided below, make sure that you boot your computer into the Advanced Recovery Mode first since that’s where you can find Command Prompt under the Advanced Options. In addition, you also have to suspend or disable BitLocker and Secure Boot on your PC.

Option 1 – Try to set an entry option value in BCD

• Once you’re in the Advanced Options, select Command Prompt.
• Next, execute this command to set an entry point: bcdedit /set {current} Description "TheNameYouWant"
• After the command has been executed, it will enable the system to trust a version of Windows that is not trusted by default. This should fix the problem, if not, follow the next given options below.

Option 2 – Try to specify the BCD file

• In the elevated Command Prompt, execute this command: bcdedit /store c:BootBCD
• Once done, the command will give you a list of options and then execute this next command: bcdedit /store c:BootBCD /set bootmenupolicy legacy
• After that, restart your computer and select your Windows and then tap the F8 key right away.

Note: When you select the legacy option, the Advanced Options menu will be available during the computer boot up and then you can select into which operating system you can boot your computer into.

Option 3 – Try to rebuild the BCD files

The first thing you can do to resolve the issue is to Rebuild Boot Configuration Data or BCD files.

• You can start by booting into the installation environment for Windows 10 from an installation media.
• After that, click on Repair your computer and on the blue screen, select Troubleshoot and then select the Advanced options menu.
• From there, select Command Prompt and once you open it, enter each one of the commands given below by sequence.
  • bootrec /FixMbr
  • bootrec /FixBoot
  • bootrec /ScanOS
  • bootrec /RebuildBcd
• Once you’re done executing the commands given above, type “exit” to close the Command Prompt window and then restart your computer and see if it fixed error code 0xc000014c.

The Windows 10 system allows users to change the default location of the User folders to another drive. This is probably to make sure that the files stay safe in case the system suddenly crashes. However, in some cases, while changing the path to another drive, for instance, the D drive or any folder, the Windows system recognized it as a hard drive as well so even though the files will be saved on that folder, it will appear as a hard drive in the Windows Explorer or look merged with another folder. It could also be that you had dragged and dropped a user folder to another user folder by accident. So if you’re wondering how you can unmerge the User folders, read on as this post will guide you on how exactly you can do that. Take note that even if you try to use the File History to restore the User folders, it still won’t work and you won’t be able to move them back to their previous locations nor restore the folders back to their previous versions and it would only state that they are not available. In the instructions given below, we are using the Downloads folder as an example.

• Step 1: Tap the Win + R keys to open the Run dialog box.
• Step 2: Next, type “Regedit” in the field and hit Enter to open the Registry Editor.
• Step 3: After opening the Registry Editor, navigate to the following registry key:

ComputerHKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell Folders

• Step 4: Then double-click on the multi-string value {374DE290-123F-4565-9164-39C4925E467B} located in the right hand pane. And in the Value Data, copy and paste the following value:

%USERPROFILE%Downloads

• Step 5: Now click OK and close the Registry Editor.

Note: Look close enough and you’ll see that the multi-string values belong to each one of the folders. From there, you have a Desktop, Favorites, Skydrive, Music, Pictures, and many more.

• Step 6: Restart your computer. After that, the operating system will pick up the new folder location during the startup. Here are the values for the other folders:

Music – {1CF1260C-4DD0-4ebb-811F-33C572699FDE} Pictures – {3ADD1653-EB32-4cb0-BBD7-DFA0ABB5ACCA} Videos – {A0953C92-50DC-43bf-BE83-3742FED03C9C} Documents – {A8CDFF1C-4878-43be-B5FD-F8091C1C60D0} Desktop – {B4BFCC3A-DB2C-424C-B029-7FE99A87C641}

• Step 7: Now all you have to do is to change the location correctly. Start by tapping the Win + E keys to open the Windows File Explorer.
• Step 8: After that, right-click on the Downloads folder located in the right-hand pane.
• Step 9: Then click on Properties and go to the Location tab then type “D:\Downloads” in the location box.
• Step 10: Click the Apply button and then the OK button to save the changes made. Doing so would ensure that not only the Downloads folder is restored but also that it does not stay merged to another folder or appear as a drive.

If you are trying to start the Microsoft Outlook application on your Windows 10 computer but you suddenly receive a message box with an error message that says, “We are unable to connect right now, Please check your network and try again later”, read on as this post will guide you on how you can fix this error. This kind of error in Microsoft Outlook could be due to some issues with your internet connection or it could also be due to the VPN software if you’re using one. Whatever the cause is, there are several potential fixes you can check out to fix the error. You have to check your internet connection or try changing it. You could also try to disable your VPN software or restart your computer or Microsoft Outlook and try starting the app again. In addition, you can also try entering your password again or check some settings in the Windows Registry or open Microsoft Outlook in Safe Mode. Refer to the guidelines provided below to further troubleshoot the problem.

Option 1 – Try to check your internet connection

The first thing you can do to resolve the problem is to check your internet connection. You have to make sure that you are connected to the internet and that it has a stable connection.

Option 2 – Try to restart your computer or Microsoft Outlook and try again

The next thing you can do to fix the error is to restart your computer or Microsoft Outlook. This simple process can actually help you fix the problem as it could only be a glitch that can be fixed with a simple restart.

Option 3 – Try to enter your password again

You could also try entering your password again to resolve the error. Just click on the Cancel button to open a dialog box and then enter your password again and see if it helps. Note that you might have to do it for all your email IDs in Microsoft Outlook.

Option 4 – Try opening Microsoft Outlook in Safe Mode and disabling its add-ins

Putting Microsoft Outlook into Safe Mode can help you identify the problems in it. Safe Mode also helps you fix a certain issue caused by some corrupted add-in. To start your Microsoft Outlook in Safe Mode, refer to these steps:

• Tap Win + R on your keyboard to open the Run dialog box.
• Next, type in “Outlook /safe” and press Enter to run the command.
• After that, it will ask you to select a profile that you want to use. Just simply select a profile from the drop-down menu and click on the OK button.
• Now you have successfully opened Microsoft Outlook in Safe Mode. As a result, it will start with disabling the add-ins. Meaning to say, there is some corrupted add-in that’s causing the problem, and that you need to look for that add-in and either disable it or have it permanently removed.
• Once you’ve identified the corrupted add-in, you can disable or remove it by going to File > Options > Add-ins. From there, select the option “COM Add-ins” from the drop-down menu and then click the Go button.
• Finally, close Microsoft Outlook once you’ve covered the given steps above and then try to open it normally.

Option 5 – Try disabling the VPN

As pointed out earlier, if you are using VPN, this could be the reason why you’re getting the “We are unable to connect right now, Please check your network and try again later” error so the most obvious thing to do is for you to turn off the VPN and try to run the Windows Update once more. And if you use a VPN software that works using their software, you can just completely exit or log-off from its account. On the other hand, if you are using a built-in Windows 10 VPN, you can simply turn it off or delete all the settings you have created there.

Option 6 – Try to check the settings in the Registry

• Tap the Win + R keys to open the Run utility and type “Regedit” in the field and tap Enter to open the Registry Editor.
• Next, navigate to this registry path: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetservicesNlaSvcParametersInternet
• From there, look for the DWORD named “EnableActiveProbing” and make sure that its value is set to “1”. When the value is set to 1, it means that it is Enabled. This is the default setting and is used to identify the status of the network connectivity of your computer.

If you suddenly encounter an error message saying, “ File Record Segment is Unreadable ” on a blue screen while booting your PC, it means that your hard drive is in an error state. This particular blue screen of death error might have a lot of bad sectors or might have reached its end. The workarounds you can try to resolve the issue is by locating the bad sectors or checking your hard drive for any discrepancies in the mapping and fix them. Follow the detailed instructions laid out below for these workarounds.

Option 1 – Try to check for any bad sectors and wrong configurations in your hard drive

The first thing you have to check is the boot files on your PC. As you know, your PC boots from these files and if there is anything wrong with any one of them or if one of them ends up getting corrupted, you will most likely see the blue screen of death error or a prompt with an error message saying, “File record segment is unreadable”. According to some users who reported this issue, new hard drives aren’t exempted from this error. That’s why it is recommended that you carry out this solution no matter what kind of scenario you are in. You will have to launch the Command Prompt in recovery mode and see if you can fix the problem by executing the check disk commands.

• Upon booting, restart your PC and tap F11 to go to the recovery environment then select Troubleshoot.
• Next, click Advanced from the given options and select Command Prompt.
• After opening Command Prompt, execute the commands listed below, and don’t forget to hit Enter right after you type in each one of them and if you have installed Windows to some different directory, you must replace “C” with the name of the drive you’ve installed Windows with.
• chkdsk C: /r /x
• chkdsk C: /f

Note: The Chkdsk function might take a while before it finishes its operations so you need to be patient and wait until the entire process is completed. And depending on the situation, it might even take a day at most so patience is really the key here.

Option 2 – Try connecting the hard drive to a different computer

If option 1 didn’t work for you and you’re still seeing the error, you can try connecting the hard drive to a different computer and then copy the data first. Make it a priority to salvage the data just in case the hard drive won’t make it in the future. After replicating your hard drive, you can then try running the chkdsk commands that are listed in option 1 above in the new computer you’re connecting your hard drive to and make sure that you key in the correct drive letter that’s assigned to the hard drive you’re using. After executing the chkdsk commands, plug your hard drive back into the previous computer and then check if you can now boot it without any issues.

Option 4 – Replace the faulty hard drive

If none of the options provided above really worked out then maybe it’s time to consider getting a replacement for your hard drive. In about 50% of the cases about this error, some unfortunate users were left with no choice but to replace the hard drive since the problem is with the hard drive itself. Hard drives have a complex running mechanism which includes a head and the disk that rotates accordingly so you can check if the cables connected to the hard drive are connected properly and if it is in a correct position or not. In addition, you also have to make sure that the SATA adapters where the hard drive is connected are working properly. If the drive is showing problems in the I/O operation, there is little chance for you to use it as a normal hard drive. If the hard drive is in warranty, get it checked and replace it. If not, you might consider taking it to the service center for the specialists to take a look into it.