Fix Error codes 12002-4, 12007-4, 12152-4

If you are trying to install Office but got an error saying, “Something went wrong, Sorry we ran into a problem” with error codes 12002-4, 12007-4, or 12152-4 instead, this indicates that you have a problem with your internet connection. Aside from internet connection issues, the problem could also be due to some programs that block the installation files to be downloaded so when they time out, you get these error codes.

There are several options you can try to fix the 12002-4, 12007-4, or 12152-4 error codes. You can try to install Office offline or turn off the proxy server or VPN (if you’re using one). You can also try to temporarily disable your antivirus program or Firewall. Refer to the given potential fixes below to troubleshoot and fix the problem.

Option 1 – Try to install Office offline

The first thing you can do if you encounter the error codes 12002-4, 12007-4, or 12152-4 when installing Office is to download an offline copy of Office especially when you’re certain that your internet connection is slow. Once you’ve downloaded it, install it again. The offline installer will download both the 32 and 64-bit versions of Office. Keep in mind that you must download the correct version.

Option 2 – Disable the Proxy server

The first thing you can do is to try disabling the Proxy server as it might be the reason why you’re getting error 0x80244022 for Windows Updates. To disable the proxy server, refer to the steps below.

  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it. In addition, if you are also using a VPN, you can try to disable it as well.

Option 3 – Temporarily disable the Antivirus and Firewall

As mentioned earlier, the downloading of the installation files could be blocked by either the antivirus program or Firewall or it could be both especially when the link seems suspicious. To fix this problem, you have to disable both the antivirus like Windows Defender and the Firewall or any third-party software you might be used temporarily and then download the installation files again. Once the download is completed, make sure to turn on the antivirus program and the Firewall again. On the other hand, you can also try downloading in a different location which also means that you have to try a different network. It could be that the load on the current system is too high which is why it’s not able to offer enough bandwidth to download the installation files of Microsoft Office.

If you like to learn and find out more about various Windows errors, and how to repair them go to our vast archive or use search to find articles that will explain and help you in solving your issue.
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How to Fix Error Code 0x8007041d on Your PC

How to Fix Error Code 0x8007041d on Your PC

Error Code 0x8007041d - What is It?

Error Code 0x8007041d is an error that arises during the Windows 10 Update process. In some cases, this error code can also arise during the Windows 10 Activation process. It is an error code that has been present in multiple versions of the software but usually arises when antivirus or registry issues interfere with the Windows Update or Activation software.

Common symptoms include:

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  • Inability to complete the Windows 10 Update process

If you are experiencing the Error Code 0x8007041d on your machine, there are several methods that you can use to attempt to resolve the problem. Several of the steps that are most successful for the resolution of this error require familiarity with registry and antivirus tools, so if you are unsure of your ability to complete these steps on your own, contact a qualified computer repair technician to assist you.

Solution

Restoro box imageError Causes

In most cases, Error Code 0x8007041d arises when there is a conflict between multiple antivirus or malware tools on the computer, if there is an issue in the Windows registry, or if your Windows Defender software is out of date. During the Windows Update process, the system checks to ensure that there are not any factors that are present that could introduce viruses to the system, so if there are any indicators that could present issues to the software, Error Code 0x8007041d will often arise.

Further Information and Manual Repair

For users who experience Error Code 0x8007041d, there are several steps that can be taken to resolve the issue. If the following methods are not successful for you or if you are unsure of your ability to undertake them on your own, contact a qualified Windows 10 computer technician.

Here are the best ways to attempt to fix Error Code 0x8007041d on your computer:

Method 1:  Remove Additional Security Software Apart from Windows Defender

In some cases, having multiple versions of malware or antivirus software installed on your computer can cause the Windows system to create conflicts between them, which can interfere with your ability to update. During the update process, the system may attempt to determine if there is any malware present, and having multiple kinds of antivirus software present on the same machine may return mixed results.

If you currently are running antivirus software that is separate from Windows Defender, consider removing it from your computer prior to running the update software. This may allow you to successfully complete your update process without conflict. Additional software can be reinstalled after the update is complete, but make sure to keep both sets of software up to date in order to lessen the chances of encountering this error code again during future updates.

Method 2:  Update Your Windows Defender Software

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Method 3:  Run the Registry Repair Tool

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PrivateSearchPlus is a browser extension that redirects all your searches through yonto. This way the extension claims you are browsing privately.

From the author: Search the web without tracking your search history or any personally identifiable information Access quickly to popular websites with icons sliding from this homepage is easy speedy and accessed ..Google Search, Yahoo, Aol, Facebook, Amazon, eBay, and more from all world without login However, PrivateSearchPlus monitors your browsing activity, the websites you visit, the links you click, and stores personal information that is later sent to server ads. This extension changes your default search engine to Yonto, it displays additional unwanted ads, may display pop-up ads, and hijacks your home page. Several anti-virus scanners have classified this extension as a Browser Hijacker and are therefore not recommended to keep on your computer.

About Browser Hijackers

Browser hijacking is actually a type of unwanted program, commonly a web browser add-on or extension, which causes modifications in web browser’s settings. There are several reasons why you might have a browser hijack; but commercial, marketing, and advertising are the main purposes for their creation. In general, hijackers are made for the benefit of internet hackers often through income generation from forced ad clicks and site visits. Nonetheless, it’s not that innocent. Your web safety is compromised and it is also very irritating. Browser hijackers could also allow other vicious programs without your knowledge to further damage your computer.

How to know if your browser has been hijacked

When your web browser is hijacked, the following might happen: your browser’s homepage is suddenly different; you see new unwanted favorites or bookmarks added, usually directed to advertisement-filled or pornography websites; the default browser settings have been changed, and/or your default search engine is altered; you see unsolicited new toolbars added; you notice numerous ads show up on your web browsers or display screen; webpages load slowly and at times incomplete; Inability to navigate to particular sites, especially antivirus and also other security software websites.

So how does a browser hijacker infect a computer?

Browser hijackers might use drive-by downloads or file-sharing websites or an e-mail attachment in order to reach a targeted computer. They could also come from add-on applications, also referred to as browser helper objects (BHO), web browser extensions, or toolbars. Other times you may have unintentionally accepted a browser hijacker as part of a software program bundle (usually freeware or shareware). Some of the most well-known hijackers are EasySearchPlus, Babylon Toolbar, Conduit Search, OneWebSearch, Sweet Page, and CoolWebSearch. The presence of any browser hijacker malware on your system might drastically diminish the web browsing experience, monitor your internet activities that lead to major privacy concerns, produce system stability problems and ultimately cause your PC to slow down or to a nearly unusable state.

Browser Hijacker Malware – Removal

Some browser hijacking could be quite easily stopped by finding and eliminating the corresponding malware program from your control panel. Sadly, many of the software programs used to hijack an internet browser are intentionally created to be hard to detect or remove. Inexperienced PC users shouldn’t ever try for the manual form of removal methods, as it demands thorough computer knowledge to do repairs on the computer registry and HOSTS file.

What to Do if Virus Stops You From Downloading Or Installing Anything?

Malware can cause all sorts of damage once they invade your PC, ranging from stealing your personal details to erasing data files on your computer. Certain malware types alter internet browser settings by adding a proxy server or modify the computer’s DNS configuration settings. In these instances, you will be unable to visit certain or all websites, and therefore unable to download or install the necessary security software to get rid of the computer virus. So what to do if malware keeps you from downloading or installing Safebytes Anti-Malware? There are some options you can try to get around with this particular problem.

Install in Safe Mode with Networking

If the malware is set to load at Windows startup, then booting in Safe Mode should avoid it. Since only the minimal applications and services start-up in “Safe Mode”, there are rarely any reasons for issues to take place. You will need to do the following to eliminate malware in Safe mode. 1) Press the F8 key repeatedly as soon as your PC boots, however, before the big Windows logo appears. This will conjure up the Advanced Boot Options menu. 2) Use the arrow keys to choose Safe Mode with Networking and press ENTER. 3) Once this mode loads, you should have the internet. Now, make use of your web browser to download and install Safebytes. 4) After installation, run a complete scan and let the software program get rid of the threats it detects.

Obtain the antivirus program using an alternate web browser

Web-based viruses could be environment-specific, aiming for a specific browser or attacking particular versions of the browser. The best way to overcome this problem is to pick a browser that is well known for its security measures. Firefox contains built-in Phishing and Malware Protection to help keep you secure online.

Create a portable USB antivirus for eliminating malware

Another method is to download and transfer an antivirus application from a clean computer to run a scan on the affected computer. Follow these steps to employ a flash drive to fix your corrupted computer. 1) Download Safebytes Anti-Malware or Microsoft Windows Defender Offline onto a clean computer. 2) Plug the Thumb drive into the uninfected computer. 3) Double click on the downloaded file to open the installation wizard. 4) Choose a thumb drive as the place when the wizard asks you where you wish to install the software. Do as instructed on the screen to finish off the installation process. 5) Now, plug the pen drive into the infected system. 6) Double-click the anti-malware program EXE file on the thumb drive. 7) Press the “Scan” button to run a full computer scan and remove malware automatically.

A Look at the Best Anti-Malware Program

To help protect your computer from various internet-based threats, it is very important to install an anti-malware program on your computer system. However, with so many anti-malware companies in the market, these days it is tough to decide which one you should obtain for your personal computer. A few are very good ones, some are ok types, while some are just fake anti-malware programs that can ruin your PC themselves! You have to pick a product that has got a good reputation and detects not only computer viruses but other sorts of malware as well. While considering the reliable applications, Safebytes Anti-Malware is certainly the strongly recommended one. SafeBytes is a highly effective, real-time anti-spyware application that is created to assist regular computer users in safeguarding their computers from malicious internet threats. With its cutting-edge technology, this software will allow you to get rid of several types of malware like computer viruses, PUPs, trojans, worms, adware, ransomware, and browser hijackers. SafeBytes anti-malware takes computer protection to a totally new level with its advanced features. Some of them are given as below: Real-Time Protection: SafeBytes provides an entirely hands-free live protection that is set to check, prevent and get rid of all computer threats at its very first encounter. It will continuously monitor your computer for hacker activity and also gives users advanced firewall protection. Anti-Malware Protection: Safebytes is based on the best virus engine within the industry. These engines can detect and eliminate threats even during the initial phases of a malware outbreak. Web Security: SafeBytes checks the links present on a webpage for possible threats and notifies you whether the website is safe to view or not, through its unique safety rating system. “Fast Scan” Abilities: Safebytes Anti-Malware, using its enhanced scanning engine, offers extremely fast scanning which can promptly target any active online threat. Light-weight: SafeBytes is a lightweight and easy-to-use anti-virus and antimalware solution. As it uses very low computer resources, this tool leaves the computer power exactly where it belongs to: with you actually. 24/7 Live Expert Support: For any technical questions or product support, you may get 24/7 professional assistance via chat and e-mail.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove PrivateSearchPlus without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by PrivateSearchPlus

Registry: HKEY_LOCAL_MACHINESOFTWAREsupWPM HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesWpm HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerMain Default_Page_URL HKEY_LOCAL_MachineSoftwareClasses[PUP.Private Search Plus] HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionUninstall[PUP.Private Search Plus]
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To fix the “Cannot open volume for direct user access” error, here are some suggestions that might help. Follow them carefully.

Option 1 – Try running the CHKDSK utility on Boot

On the other hand, you can also try to run the CHKDSK utility on Boot so you can fix the error and recover any damaged segments of the drive.
  • Open an elevated Command Prompt and enter this command: chkdsk /x /f /r
  • After that, you will a message that says, “Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)”
  • Type Y and tap Enter to schedule a CHKDSK scan once your computer reboots next time.

Option 2 – Try to run the Primary Hard Disk Self Test

The next thing you can do to fix the problem is to run the Primary Hard Disk Self Test by following the steps below.
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  • After that, go to the Diagnostics tab and select the “Primary Hard Disk Self Test” option. Note that it may be different depending on the motherboard with different manufacturers but they should imply the same thing.
  • Now, wait until the test is completed, and then boot your computer normally.

Option 3 – Try to check the hard drive’s health

The next thing you can do to resolve the issue is to check the health of your hard drive using the WMIC utility in the Windows Command Prompt. This utility will check if your hard drive has any problems which resulted in the “Cannot open volume for direct user access” error.

Option 4 – Try to disable various restrictions on your hard drive

You might also want to disable the various restrictions on your hard drive since it is possible that it is encrypted or restricted which explains why you are unable to perform any operations in it and throws the “Cannot open volume for direct user access” error instead. For instance, if you have BitLocker, you can try to disable it and see if it fixes the error or not.

Option 5 – Try to uninstall or disable the Drive Locking feature on your hard drive

You could also look for any Drive Locking feature on your hard drive that tricks disk changes as it might be the root cause of the problem. Thus, if you find one, you need to either uninstall or disable it and then execute a check disk command to resolve the problem.

Option 6 – Try to disable the application service

Disabling the application service can also help you fix the problem. How? Refer to these steps:
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  • Next, scroll down among the list of services and look for the service related to the security software or disk checker software.
  • Once you find it, right-click on that service and select Properties.
  • After that, change its Startup type to Disabled and click on the OK and Apply buttons to save the changes made.
  • Now restart your computer and don’t forget to enable the service back once the disk check is completed.

Option 7 – Try to use Repair Volume via Windows PowerShell

You could also try to use the Repair Volume using Windows PowerShell. All you have to do is open PowerShell as admin and type the “repair-volume -drive letter <DRIVE LETTER>” command and then tap Enter to run Repair Volume. This should resolve the error.
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How to get rid of PuzzleGamesDaily

PuzzleGamesDaily is a Browser extension developed by Mindspark. This extension monitors user activity such as website visits, clicked links and other web-related tasks that It later uses to display targeted ads.

When installed it changed the default home page, search engine and new tab page to MyWay.com, and while browsing the internet with this extension active you will see additional pop-up ads, injected (unwanted) ads, and sponsored links during your browsing sessions.

From the Terms of Use: You hereby acknowledge and agree that by using an MS Product you may be exposed to Content that may be offensive, indecent or objectionable in your community […] MS Products are exposed to various security issues, and should be regarded as insecure. By accepting this Agreement, you acknowledge and accept that the MS Products and any information you download or offer to share by means of an MS Product, may be exposed to unauthorized access, interception, corruption, damage, or misuse, and should be regarded as insecure. You accept all responsibility for such security risks and any damage resulting therefrom.

This extension has been marked as a Browser Hijacker by several anti-virus scanners and has been flagged for optional removal. It is not considered malicious but many users wish to remove it due to the above reasons.

About Browser Hijackers

Browser hijacking is regarded as the internet’s constant danger that targets internet browsers. It’s a type of malware program that directs the web browser requests to some other suspicious internet sites. Browser hijacker malware is created for many different reasons. Often, it will force users to particular sites which are aiming to boost their advertising campaign income. Many people believe that these websites are legitimate and harmless but that is not true. Nearly every browser hijacker pose an existent threat to your online safety and it’s vital to categorize them under privacy risks. Browser hijackers could also permit other destructive programs without your knowledge to further damage your computer.

Major signs that your internet browser has been hijacked

There are many signs that indicate your web browser is highjacked: the browser’s home-page is modified; bookmark and new tab are likewise modified; the main web browser settings is modified and unwanted or insecure sites is put into the trusted sites listing; you are getting browser toolbars you have never found before; you observe numerous ads show up on your web browsers or display screen; your browser has instability problems or displays frequent errors; Inability to navigate to certain sites, especially anti-malware and also other computer security software webpages.

So how exactly does a browser hijacker infect a computer?

Browser hijackers attack computers through malicious e-mail attachments, downloaded infected documents or by checking out infected sites. They can be included with toolbars, BHO, add-ons, plugins, or browser extensions. Browser hijackers sneak to your computer in addition to free software application downloads that you unwittingly install along with the original. An example of some infamous browser hijacker includes Babylon, Anyprotect, Conduit, SweetPage, DefaultTab, RocketTab, and Delta Search, but the names are regularly changing. Browser hijackers could record user keystrokes to gather potentially important information leading to privacy concerns, cause instability on systems, significantly disrupt the user experience, and eventually slow down the computer to a stage where it will become unusable.

Removal

Some hijackers can be easily removed by uninstalling the free software they were included with or by deleting any extension you’ve recently added to your PC. Yet, certain hijackers are far more difficult to discover or get rid of since it could get itself associated with certain crucial computer files that enable it to operate as a necessary operating system process. Inexperienced PC users shouldn’t ever attempt for the manual form of removal, since it needs detailed computer knowledge to carry out fixes on the system registry and HOSTS file. Anti-malware application is very effective with regards to catching and removing browser hijackers that regular anti-virus software has overlooked. Among the best tools for fixing browser hijacker malware is SafeBytes Anti-Malware. It assists you eliminate any pre-existing malicious software on your system and provides you real-time monitoring and protection from new threats.[/section][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text][section header="How One Can Eliminate Malware that is Blocking Websites or Preventing Downloads"]Malware could cause several different types of damage to PCs, networks, and data. Some malware sits in between your computer and the net connection and blocks some or all websites that you would like to visit. It might also prevent you from adding anything on your computer, particularly anti-malware applications. If you’re reading this article, you may have infected by malware that prevents you from downloading a computer security program such as Safebytes Antimalware on your PC. Refer to the instructions below to eliminate malware through alternative ways.

Install the antivirus in Safe Mode

The Windows OS has a special mode known as “Safe Mode” in which just the minimum required programs and services are loaded. If the malicious software is set to load automatically when PC boots, switching into this mode could prevent it from doing so. To enter into Safe Mode or Safe Mode with Networking, press F8 while the PC is starting up or run MSCONFIG and look for the “Safe Boot” options under the “Boot” tab. After you restart into Safe Mode with Networking, you may download, install, as well as update anti-malware program from there. After installation, run the malware scanner to remove most standard infections.

Switch to a different web browser

Certain malware may target vulnerabilities of a particular web browser that block the downloading process. If you are not able to download the security program using Internet Explorer, it means virus could be targeting IE’s vulnerabilities. Here, you need to switch over to another web browser like Chrome or Firefox to download Safebytes Anti-malware software. Create a portable antivirus for eliminating viruses Another option is to store and run an antivirus program entirely from a Flash drive. To run anti-malware using a flash drive, follow these simple steps: 1) On a clean computer, install Safebytes Anti-Malware. 2) Mount the pen-drive onto the same computer. 3) Double-click the Setup icon of the antivirus software package to run the Installation Wizard. 4) Pick thumb drive as the place when the wizard asks you exactly where you wish to install the application. Follow the on-screen instructions to complete the installation process. 5) Now, transfer the thumb drive to the infected PC. 6) Double-click the anti-malware program EXE file on the USB flash drive. 7) Simply click “Scan Now” to run a complete scan on the infected computer for viruses.

A Look at the Best AntiMalware Program

If you’re looking to install anti-malware software for your computer, there are plenty of tools on the market to consider nonetheless, you cannot trust blindly anyone, regardless of whether it is a free or paid program. Some of them are great, some are decent, and some will destroy your computer themselves! When looking for an anti-malware program, purchase one that offers dependable, efficient, and complete protection against all known viruses and malware. When considering the trustworthy software programs, Safebytes Anti-Malware is certainly the highly recommended one. SafeBytes is a powerful, real-time antivirus application that is designed to assist the average computer end user in safeguarding their PC from malicious threats. Using its cutting-edge technology, this software can help you eliminate several types of malware which includes computer viruses, trojans, PUPs, worms, ransomware, adware and browser hijackers.

SafeBytes anti-malware takes PC protection to a totally new level with its advanced features. Here are some of the good ones:

Active Protection: SafeBytes provides real-time active monitoring and protection against all of known viruses and malware. They are extremely efficient in screening and removing numerous threats because they’re continuously improved with latest updates and alerts. Best AntiMalware Protection: Using a critically acclaimed malware engine, SafeBytes offers multilayered protection that is intended to catch and eliminate threats that are hidden deep in your computer’s operating-system. Fast Multi-threaded Scanning: SafeBytes’s virus scan engine is among the quickest and most efficient in the industry. Its targeted scanning vastly increases the catch rate for viruses that is embedded in various computer files. Website Filtering: Safebytes assigns all sites a unique safety ranking that helps you to get an idea of whether the website you’re about to visit is safe to view or known to be a phishing site. Lightweight Tool: SafeBytes gives complete protection from online threats at a fraction of the CPU load because of its enhanced detection engine and algorithms. 24/7 Online Support: Support service is available for 24 x 7 x 365 days via email and chat to answer your concerns. To sum it up, SafeBytes Anti-Malware is pretty great for securing your computer against all kinds of malware threats. There is no doubt that your computer system will be protected in real-time once you put this tool to use. You will get the very best all-around protection for the money you spend on SafeBytes Anti-Malware subscription, there is no doubt about it.

Technical Details and Manual Removal (Advanced Users)

If you would like to perform the removal of PuzzleGamesDaily manually rather than utilizing an automated software tool, you can follow these measures: Go to the Windows Control Panel, click the “Add or Remove Programs” and there, select the offending program to uninstall. In case of suspicious versions of browser plugins, you can actually remove it via your web browser’s extension manager. You may even want to reset your web browser settings, and also clear your browser cache and cookies. To make sure of complete removal, find the following registry entries on your computer and remove it or reset the values appropriately. However, this can be a difficult task and only computer professionals can carry out safely. Furthermore, certain malware is capable of replicating or preventing removal. It is advisable that you carry out the removal process in Safe Mode.
Files: %Documents and Settings%\%UserName%\Application Data\%random% %AllUsersProfile%\Application Data\.dll Registry: HKCU\Software\Microsoft\Windows\CurrentVersion\Run\KB8456137 = %LocalAppData%\KB8456137\KB8456137.exe HKEY_CLASSES_ROOT\CLSID\28949824-6737-0594-0930-223283753445\InProcServer32 (Default) = \.dll
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Do-It-Yourself Guide to Fixing Runtime Error 5

Troubleshoot Runtime Error 5

Runtime Error 5 - What Is It?

Runtime Error 5 is one of those errors that Windows users encounter at least once in their life. Generally, when Runtime Error 5 occurs, the message that appears says ‘Invalid Procedure Call or Argument’. Runtime Error 5 occurs because the Quality Analyst function that resides within the Operating System behaves in an abnormal manner and the user receives a warning.

Solution

Restoro box imageError Causes

As explained above, Runtime Error 5 is caused because of the unexplained behavior of the Quality Analyst function. The problem occurs when the function is lost and is not mapped to any drive. As a result, Windows is unable to find and load it and displays the error message. Runtime Error 5 is also caused by other reasons listed below as follows.
  • When files of programs like Visual Basic use bad entries in the registry.
  • When a user attempts to load Internet Explorer and a global cash of browser occurs, this also causes Runtime Error 5.
Since these types of errors can easily be fixed, it is strongly advised that a user takes the necessary actions to keep them from occurring in the future.

Further Information and Manual Repair

Some instructions for users to fix Runtime Error 5 as soon as it appears are listed below as follows.
  1. Users are recommended to restart their computers. However, prior to doing so, it is advised that any programs that are opened are closed and work is saved to prevent data loss. Once the computer restarts, users should load the program that triggered Runtime Error 5 once again to determine whether or not the error recurs.
  2. If the problem persists, the best approach is to uninstall the program causing the error. This can be accomplished by going to the ‘Control Panel’ and selecting the ‘Add/Remove programs’ option if one is using Windows XP or Windows 95. However, if a user is running Windows 7, the same task can be accomplished in the ‘Program and Features’ option. If there’s an option that allows you to clear personal settings and preferences, the box should be checked.
  3. Now reinstall the program using the latest version of the installer to stop encountering this error. Use any patch for the program if available. Run installer while following the instructions on the screen. Check the default settings as well.  It is suggested to instantly install any patches if available.
  4. Another piece of advice is to simultaneously press ‘Ctrl, Shift, and Esc’. Windows task manager will appear. Go to the “processes” tab and select a process that doesn’t look familiar to you. Note the filename and click on the ‘End Process’ button. Load the program again and find out if the error occurs. Once the program causing the error is identified, the user can perform the steps listed above to resolve the problem.
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Fix Storport.sys BSOD errors in Windows
As you can notice in Blue Screen errors, most of them point out a file that’s related to the errors. One of these files is the Storport.sys file which is a system file related to the storage of data in the storage unit of a computer. This file is created by the Microsoft Storage Port Driver. So if this file ends up getting dragged on Blue Screen errors, there can be a number of reasons for why it’s happened. Blue Screen errors related to the Storport.sys file may include conflicts with the hardware, incompatible firmware issues, corrupted drivers, missing or corrupted system files, to name a few. Here are some of the common Blue Screen errors related to the Storport.sys file:
  • KMODE_EXCEPTION_NOT_HANDLED
  • KERNEL DATA INPAGE
  • PAGE FAULT IN A NONPAGED AREA
  • SYSTEM THREAD EXCEPTION NOT HANDLED
  • IRQL NOT LESS OR EQUAL
  • SYSTEM SERVICE EXCEPTION
Microsoft Windows is the one that provides the Storport.sys file a storage port driver that is suited especially for the use of high-performance buses like fiber channel buses and RAID adapters. There are a number of advantages in using Storport instead of the SCSI Port, according to Microsoft:
  • “Improved performance, both in terms of throughput and the system resources that are utilized.
  • Improved Miniport driver interface that addresses the needs of high-end storage vendors, particularly host-based RAID and fiber channel vendors.”
If you encounter any of the above-mentioned Blue Screen of Death errors, then here are some troubleshooting options that might help but before you get to them, you can try to perform a System Restore first especially if you have the habit of creating System Restore points. This might fix the problem. To perform a system restore, refer to these steps:
  • First, tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
If System Restore didn’t help in fixing the Blue Screen error, now’s the time for you to resort to the troubleshooting tips provided below but before you get started, make sure that you create a System Restore point first. In addition, you also have to boot into Safe Mode with Networking before you carry out the troubleshooting steps below.

Option 1 – Try to update or rollback your device drivers

The first thing you can try to fix the Storport.sys Blue Screen error is to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties. Note that the main drivers that might be the cause behind the Storport.sys Blue Screen error will be listed under the “ID ATA/ATAPI controllers” section as well as the “Storage controllers” section.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can also directly download the relevant drivers of your computer from the manufacturers’ website. So if you have an SSD, the issue might be due to an old storage driver. Option 2 – Try to recreate the Storport.sys file If the first option didn’t work, the next thing you can do is to recreate the Storport.sys file. Every time your Windows 10 PC boots up, it looks for all the system drivers in place and if it is unable to find them, it tries to create them. This is why if you remove your corrupt driver file, chances are, you might get a fixed file recreated just for you. How? Refer to the steps below.
  • Boot your Windows 10 PC in Safe Mode.
  • Then open File Explorer and navigate to this location: C:/Windows/System32/drivers
  • From there, look for the file named sys and rename it to Storport.old.
Note: As you can see, the file’s extension has changed from .sys to .old.
  • Now restart your computer and check if the Storport.sys Blue Screen error is now fixed.

Option 3 – Run System File Checker or SFC scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
 Reboot your PC.

Option 4 – Try to run the DISM commands

You might want to repair potentially corrupted files in your system as having them could also trigger the Storport.sys Blue Screen error. To repair these corrupted system files, you can run the DISM commands:
  • Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
  • After that, input each one of the commands listed below sequentially to execute them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism /Online /Cleanup-Image /RestoreHealth
  • Once you’ve executed the commands given above, restart your computer and check if the dxgkrnl.sys Blue Screen error is now fixed.

Option 5 – Run the Blue Screen Troubleshooter

Troubleshooting Blue Screen of Death errors wouldn’t be complete without the Blue Screen troubleshooter. As you know, it is a built-in tool in Windows 10 that helps users in fixing BSOD errors like Storport.sys. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:
  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.
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