The Windows Defender program can both scan and monitor almost the entire folder on a Windows 10 computer. So if you have a folder that may have files that could trigger an alarm to Windows Security, then it would be better if you add an exclusion to Windows Security. Note that it is okay to do this as long as you’re certain that the contents of the folder you want to exclude are safe and that Windows Defender is only throwing out warnings for nothing. This way, Windows Defender won’t scan those folders in the future. And besides, there are also some Windows folders and files that you may exclude from the Antivirus scans, especially if you want to save your scan time. This kind of feature also comes in handy when you trust a file type or folder or any process that you believe is safe but the Windows Security considers as malicious. To exclude a folder or a file or process or a file type from the Windows Security scan, here are some steps you can follow. Make sure to do them carefully. Step 1: Search for “Windows Security” in the Search box and then click on it from the search results to open it. Step 2: Next, click on Virus & threat protection > Manage settings > Add or remove exclusions. Step 3: After that, on the next screen, click on Add an exclusion > Folder. It will show you a list that includes File, Folder, File Type, and Process. Step 4: Now click on “+Add and exclusion” on the next window and then select a folder you want to exclude and click OK to add it in the Exclusions list. Step 5: Click on the down arrow button to remove it and then click on the Remove button. Note: If you want to only ignore a few file types, it’s better if you configure your antivirus program to ignore these files with a specific extension. This way, it will ignore all of them no matter what their location is. Also keep in mind that when you select a folder, all the subfolders in it will also be excluded from the scan. Thus, you need to understand what you’re about to do. Once you’re done excluding the folder, it is recommended that you protect the folder using the Controlled Folder Access since this folder is not monitored for threat. The Controlled Folder Access will ensure that an external program does not alter it. This way, you can be sure that even though this folder is not included in the scan, it is still secure.

When your computer boots up or when it just woke up from sleep but it suddenly encounters a Blue Screen of Death error, saying, “HAL INITIALIZATION FAILED error with STOP CODE 0x0000005C”, then read on as this post will give you some fixes that might help in resolving the problem. You will see the following error message on your computer’s screen when this error pops up:

“Your PC ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you. If you’d like to know more, you can search online later for this error: HAL_INITIALIZATION_FAILED HAL INITIALIZATION FAILED 0x0000005C”

This kind of Blue Screen error indicates that there is a hardware or device driver problem in your PC. Aside from that, it also signifies that the initialization of the Hardware Abstraction Layer or HAL has failed. This happens only during the relatively short period that the Windows operating system is being initialized, specifically during phase 4 of Windows startup. What’s worse about this kind of Stop error is that it does not just go away after a computer reboot. You may have to boot your computer into Safe mode with Networking using the Advanced startup options which you can access by tapping the F2 or F8 key. Once you’ve accessed the Advanced startup options, follow the fixes prepared below.

Option 1 – Run CHKDSK command to repair hard disk errors

Running the Chkdsk utility could help you resolve the HAL INITIALIZATION FAILED error with STOP CODE 0x0000005C. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the Chkdsk utility comes in. The Chkdsk utility repairs hard drive errors that might be causing the problem.

• After you access the Advanced Startup options, select Command Prompt by using the arrow keys on your keyboard.
• After opening Command Prompt, execute the following command and hit Enter:

chkdsk /f /r

• The command you entered will scan the hard disk for any errors and will automatically fix it if it finds some issues. Wait for the process to be completed and then restart your computer.

Option 2 – Run the DISM tool

If the first option didn’t work, then running the Deployment Imaging and Servicing Management tool can help you resolve the HAL INITIALIZATION FAILED error as it will repair the Windows System Image as well as the Windows Component Store in Windows 10.

• After you access the Advanced Startup options, select Command Prompt by using the arrow keys on your keyboard.
• Next, type in this command: DISM /Online /Cleanup-Image /RestoreHealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 3 – Update the Device drivers

• Tap the Win + R keys to launch Run.
• Type in msc into the box and tap Enter or click OK to open the Device Manager.
• After that, a list of device drivers will be displayed. Look for the device driver you and then select either “Update driver” or “Uninstall device”. And if you find any “Unknown device”, you need to update it as well.
• Select the “Search automatically for updated driver software” option and then follow the instructions to complete the process.
• If you have chosen to uninstall the driver, follow the screen options to complete the process and then restart your PC.
• Connect the device and Scan for hardware changes – you can see this option under Device Manager > Action.

Option 4 – Try removing any external hardware

You might also want to remove any connected devices and external hardware in your computer as it might help in fixing the BSOD error.

Option 5 – Disable Fast Start-up

If you want your computer to boot faster, then you might have enabled Fast Start-up. This feature is ideal for computers that are using a hard disk drive. However, turning on this feature also means that when the computer boots, it might lag some drivers that are loaded when it initially boots up. Thus, it might be the potential cause of the UNEXPECTED STORE EXCEPTION BSOD error. Thus, you need to disable Fast Start-up. To do that, follow these steps:

• Boot your PC into Safe Mode.
• Then tap the Win + R keys to open the Run dialog box.
• Next, type in “control” to open Control Panel.
• After that, select Hardware and Sound and click on Power Options.
• Select “Choose what the power buttons do” from the left side menu pane and click on Change settings that are currently unavailable.
• Afterward, uncheck the “Turn on fast startup (Recommended)” entry and click on Save Changes.
• Now restart your PC for the changes to take effect and then check if the problem’s fixed afterward.

Option 6 – Disable your antivirus program

There are times when the antivirus program installed in your computer blocks file access and even disk access. Thus, disabling the antivirus program or any security software installed in your computer is always a good idea you can try when the Windows Update process does not go smoothly. So before you try updating your computer again, make sure to disable the antivirus or security program and once the Windows Update is done, don’t forget to enable the antivirus program back again.

Option 7 – Perform a Clean Boot

There are some instances that some conflicting programs installed in your computer might be the one that’s causing the HAL INITIALIZATION FAILED error. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

How to Fix Windows 10 Error 0x8007001

Error Code 0x8007001 - What is it?

Error Code 0x8007001 occurs during installations that take place in Windows 10.  Various versions of this same error have also been present in previous editions of the software and the methods to resolve the error across these versions are the same

Common symptoms include:

• Inability to complete the installation process for updates, programs, and system versions.
• Installations quitting out in the middle of the process, particularly as the files are unpacked.

Several solutions for Error Code 0x8007001 require the user to complete semi-complex tasks. If you aren’t comfortable with the processes necessary to finish the methods below, make sure that you get in touch with a certified professional who is familiar with the Windows operating system to assist you in the resolution of the error code.

Solution

Error Causes

In many cases, Error Code 0x8007001 is caused by an installation disk that is not functioning properly or installation files that have been corrupted or changed. When this is the case, the operating system will not be able to begin actually installing the files and will instead hang up as the files are unpacked from the installation set.

Further Information and Manual Repair

For Error Code 0x8007001 to be repaired properly, the missing or corrupted installation files need to be repaired or the system needs to be able to recognize the files that it is missing. This can require some advanced computing knowledge. If you don’t feel comfortable with the idea of undertaking the methods below on your own, contact a computer repair technician who can assist you in following these steps.

Method One:  Load the Install Files on an Alternative Disk

In some cases, the operating system simply cannot recognize the installation files that are present on the disk in question, whether it is on a hard drive, a set of downloaded files, or files from a flash drive. If this is the case on your particular machine, the simplest way to work around the problem is to load the installation files onto an alternative disk source, whether it be a flash drive, CD, DVD, or secondary hard drive. After these files have been properly loaded onto that alternative disk, attempt to run the installation from the alternative source instead.

If this method is successful, it means that the system may have had trouble recognizing the files involved in the installation from the first source, but that the files themselves were not corrupted or changed.

Make sure that you save the alternative disk source after your installation is complete in case you ever need to do a fresh installation on your machine.

Method Two:  Clean Your Disc and Your Drive

If you are installing files from a DVD or CD, check to make sure that the back of the disc is free from scratches and dust. If there are no visible marks on the disc, you may need to open up your disk drive to see if there is a build-up of dust or debris inside of the drive. If this is the case, simply clean your drive and re-attempt your installation process from the included disk.

Method Three:  Run the Windows Update Troubleshooter and Update Your Programs

If the error code is still appearing on your machine, you can open up your Windows Update tool and run the troubleshooting wizard, which will then scan your machine to see if there are any potential problems that it can fix. Next, run the Update tool itself if there are any updates that need to be performed. Sometimes, this can resolve the error at hand. Make sure to restart your computer after any updates or changes have been made so that you can ensure that they are applied by the operating system appropriately.

Method Four: Use An Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.

What is Error code 8007002c?

Users when upgrading to Windows 10 operating system from Windows 8/8.1 or Windows 7, often encounter error code 8007002c. This error occurs when there’s an attempt made in performing an overall clean boot procedure. During the installation process, it will reach a certain maximum limit, for instance, 75%, and then reverts to its original state. Sometimes, after installation, users will encounter a black screen issue and there is no cursor visible.

Solution

Error Causes

Misconfigured system files that create registry errors within your operating system normally cause error code 8007002c in Windows 10. This registry error happens when there are new programs being installed over old ones without the old programs uninstalled entirely. Another possible cause could be from some malicious software like spyware, adware, and viruses.

Further Information and Manual Repair

Caution: The following steps are complicated. The risk of being in a no-boot situation or data loss might be encountered. It would be best to be supervised by an experienced user, especially in using the command line.

In order to fix Error code 8007002c occurring in Windows 10 upgrade, you can follow this step-by-step manual repair method. Once the repair method is correctly executed, users will most likely quickly resolve issues such as the Error code 8007002c and be able to upgrade to Windows 10 operating system smoothly.

However, in such cases where there are complex instructions and thus need an expert, seek help from a Windows professional. You may also want to consider making use of an automated tool whenever needed.

There are several ways to fix Error code 8007002c, but here are the most effective and efficient methods:

Method One: Force Windows Update

 To be able to download and install the necessary updates, you may use the force Windows Update tool. See below for the steps:

1. Browse to C:\Windows\Software\Distribution\Download. Afterward, delete all the files found in that folder.
2. Press Windows key + X then click on the Command Prompt (Admin). Type exe /updatenow once the Command Prompt window appears then press Enter.
3. Open the Control Panel. Select Windows Update. At this point, Windows 10 should now start downloading.
4. Press again on Windows key + X to open the Command Prompt window. In the Command Prompt, Type or Copy and Paste the following commands one at a time:

NOTE: Don’t forget to hit Enter after every command.

 Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth Dism /Online /Cleanup-Image /RestoreHealth

5. Input a machine name for your computer. Make sure to use a simple name, having at least 8 characters.

Here’s how you can input a machine name:

• Click on Start and then right-click on Computer. Afterward, select For users with Windows 8 operating system, press on Windows key + X then click on System.
• Click on Change settings under the Computer name, domain, and workgroup settings.

Method Two: Diagnose RAM Issues

Another reason why Error code 8007002c occurs is when there’s a defective and wrongly installed memory chip. Try using the Windows Memory Diagnostic to diagnose if there are RAM Issues.

1. Press on the Windows Key + X then select
2. Type
3. Select Windows Memory Diagnostic, from that window, select Restart now, and check for problems

Method Three: Use Selective Startup

One more possible cause why Error code 8007002c occurs is due to third-party software. To fix this error, you can try booting up your device with Selective Startup -- a boot type where you can load a limited set of startups and services.

1. Open the System Configuration tool. On your Taskbar, type MSCONFIG in the Search Box then hit Enter.
2. Select the General
3. Select Selective startup option then tick on the Load system services
4. Ensure that Load startup items check box is unchecked.
5. Click Apply and

Can’t seem to put up with the long and technical manual repair process? You can still fix this error by downloading and installing a powerful automated tool that will surely get the job done in a jiffy!

If you recently made some changes in your Windows 10 computer using the Group Policy Editor but they were not reflected and you got errors instead, it could be that your Windows computer wasn’t able to read the Group Policy file (registry.pol). To resolve this kind of issue, you have to repair the potentially corrupted Group Policy using the options given in this post. .As you know, Group Policy is a feature in the Microsoft Windows Active Directory which allows an admin to make changes in the features on Windows PCs that are on the network. So if the modifications you just made weren’t successfully applied, then there could be something wrong with the registry.pol file on the client or it could also be that the Group Policy folder is missing. To fix this issue in the Group Policy, you need to refer to the given suggestions below and make sure that you have admin privileges as you execute them.

Option 1 – Try to delete or recreate the missing registry.pol file

The entire settings of the Group Policy are stored in the registry.pol file so if it went missing, all the changes you make will not be reflected. The good thing is that you can recreate it but if the file exists and is corrupted, you need to delete it first before you recreate it.

• First, go to the C:/Windows/System32/GroupPolicy/Machine location.
• And from there, check if the registry.pol file exists or not. If it’s there, just delete it permanently by tapping the Shift + Delete keys.
• Now it’s time to recreate the file. Just open Windows PowerShell with admin privileges by tapping Win + X + A keys.
• After opening PowerShell, type this command: gpupdate /force
• The command you entered will recreate the registry.pol file and will refresh the Group Policy. Restart your computer.

Option 2 – Try recreating the secedit.sdb file

The security settings of Group Policy are stored in the secedit.sdb file so if you made some changes to security and they weren’t reflected, you can try to delete and recreate the secedit.sdb file instead of deleting the Group Policy file. All you have to do is navigate to the C:/WINDOWS/security/Database folder and look for the secedit.sdb file and rename it or move it to another folder. After that, restart your computer. Once your computer has restarted, the secedit.sdb file will be created again.

Option 3 – Try to reset the Group Policy to default

You can also try to reset the Group Policy back to its default state. There are several ways you can do that. You can either use the gpupdate or the secedit command in the Windows PowerShell to do that. Resetting the Group Policy will resolve any issues that could be caused by its current settings.

Option 4 – Try to perform System Restore

System Restore can also help resolve the Group Policy issue. It could be that prior to the issue, you’ve made some changes in the system that might have affected the Group Policy. To undo these changes, perform System Restore.

• First, tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Option 5 – Use the DISM tool

You can also try running the Deployment Imaging and Servicing Management or DISM tool. This tool will repair the Windows System Image as well as the Windows Component Store in your Windows 10 computer. So if there are any missing or corrupted folders and files, the DISM tool can restore and repair them. As a result, any system consistencies and corruptions will be fixed. To run this tool, follow these steps:

• Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
• After that, input each one of the commands listed below sequentially to execute them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • Dism /Online /Cleanup-Image /RestoreHealth

• Once you’ve executed the commands given above, restart your computer.

Repair Error 0x00000643

Error 0x00000643 - What is it?

This is a Windows Vista printer error. It occurs when you try to use the plug-and-play service to install a WSD printer on your PC. WSD is the abbreviation for Web Services for Devices. It is a Microsoft API to simply programming connections to web service enabled devices such as printers, file shares and scanners.  The error 0x00000643 code is displayed in the following format:

“Operation could not be completed (error 0x00000643)”

Solution

Error Causes

The error 0x00000643 may occur due to multiple reasons, including:

• No suitable driver installed for your printer
• A firewall or other security program is too restrictive
• Registry file has invalid entries
• Virus and Trojan
• Outdated system drivers

Further Information and Manual Repair

To resolve this error code on your PC, you don’t have to hire a professional technician and spend hundreds of dollars to perform system repair. You can resolve it all by yourself, even if you are not a computer programmer or lack technical expertise. Here are some of the easiest and proven methods to fix the error 0x00000643 on your PC:

1. Update Outdated Drivers

This can be done by accessing the ‘Device Manager’. All you have to do is, go to the start menu and type Device Manager in the start search box. Then click on the Device Manager in the list. On the action menu, click the scan for hardware changes or update the driver.

2. Delete the WSD Port to Resolve Error

Go to the start menu and type printers in the search box. Click printers in the given program list and then click the option add a new printer. After that, select the existing WSD port and any printer driver. Now delete the printer. The WSD will be deleted automatically. Once this is done, connect the printer to your computer. You will see the plug-and-play service will begin to install the printer again. This process is most likely to resolve the issue and reinstall your printer.

3. Disable Firewall

Sometimes the error may occur if the security programs are too restrictive such as the Firewall. To fix the problem simply disable Firewall.

4. Viral Infection

If the underlying cause of the error is a viral infection, then download a powerful antivirus and run it on your PC. Scan for viruses and delete them.

5. Registry Invalid Entries

If you don’t clean the registry regularly, this overloads with unnecessary, redundant and obsolete files like cookies, internet history, junk files, bad registry keys and invalid entries. This damages the registry and generates such error codes. Although you can resolve and repair the registry manually, but that method is slight tricky and time consuming. It may require technical expertise. However, another quick and easy way to clean and restore the registry and resolve error 0x00000643 on your system is to download Restoro. This is a next-generation, advanced, and highly functional PC Repair Tool. It is deployed with an intuitive algorithm and multiple utilities such as a smart registry cleaner, a powerful antivirus, and a system optimizer. The registry cleaning utility detects all registry issues on your PC, removes invalid entries cluttering the registry, and repairs it right away thereby resolving error 0x00000643. The antivirus simultaneously detects malware on your PC and removes them while the system optimizer boosts the speed of your computer significantly. Restoro is bug-free, safe, and efficient. It has simple navigations and a user-friendly interface. This software is compatible with all Windows versions including Vista. To fix error 0x00000643 on your system in seconds, click here to download Restoro now!

Fix Photoviewer.dll Error

Photoviewer.dll Error - What is it?

Photoviewer.dll is a shared library for SampleRes.dll and x3daudio1_1.dll in computers installed with Microsoft Windows 7, 8, Vista, and XP including 32 bit and 64 bit operating systems. Photoviewer.dll is associated with 1728000 system files. The Photoviewer.dll error occurs when you upgrade your Windows operating system to a new version like Windows 7 or 8 on which this shared library is used. Once you upgrade the Windows and you right-click on JPG images, the Photoviewer.dll error pops up. This error message is displayed as the following:

1. Photoviewer.dll missing/not found
2. Photovewer.dll entry point not found/application can’t initiate

Solution

Error Causes

Photoviewer.dll error can pop up due to several reasons. These include:

• Modification of .dll files during Windows installation
• Infection of Trojan virus
• Photoviewer.dll missing /broken
• Photo Gallery was earlier your default image editor before you upgraded your system

It is advisable to repair this issue timely to avoid inconvenience and serious PC threats especially if the cause of this issue is viral infection or registry damage.

Further Information and Manual Repair

Here are some of the best ways to help you resolve Photoviewer.dll error on your system:

1. Rebuild the Windows Photo Gallery

If you were previously using Vista and then you upgraded your system to Windows 7, then try this:

• Go to the Start menu, click on the control panel and go to the folder options.
• Then select the view tab option. Here you’ll find the Advanced setting window, select the show hidden files and folders tab.
• Now click Ok to continue. Navigate to the following folder( %user% is the name of the account with the problem) C:\Usersusername\AppData\Local\Microsoft\Windows\Photo Gallery.
• Then copy files to another location as a backup and delete them from the Windows Photo directory. Once the files have been deleted, try to start Windows Photo Gallery again. If this seems difficult, install Windows Photo Gallery application from the internet on your system.

2. Repair Broken Photoviewer.dll files and Remove Malware

Another way to fix the photoviewer.dll error is to download Restoro. This is an advanced, user-friendly, and multi-functional PC fixer smoothly integrated with a registry cleaner. By running it on your system you can resolve all Photoviewer.dll error causes in seconds. Restoro has an easy-to-use interface and a neat layout. It is safe, efficient, and bug-free. In addition to this, it is compatible with all Windows versions. The registry cleaning utility is deployed with an automated algorithm that scans your entire PC and detects Photoviewer.dll file errors in seconds. It fixes damaged, misconfigured, and broken Photoviewer.dll files, clears up disk space from unnecessary and obsolete files like the files from the uninstalled Windows programs which could be generating Photoviewer.dll error on your system. It repairs the registry and modifies the registry keys to their correct configuration thus repairing the Photoviewer.dll error on your PC. The powerful privacy error detector is integrated with all the properties and characteristics of an anti-virus. It scans for malware and viruses like Trojans and removes them from your system right away. Besides these utilities, other features integrated into this repair tool include a system stability scanner and Active X and class error detector. It resolves Photoviewer.dll error while optimizing your computer’s speed and performance. Click here to download Total System Care on your system to resolve the Photoviewer.dll file error today!

A lot of users rely on keyboard shortcuts to carry out tasks on their PCs. One of the most common keyboard shortcuts used is the Ctrl + Shift + Esc which opens the Task Manager. As you can see, the Shift key is not just used to capitalize a text as it can also be used for other functions and plays an essential role in operating a computer. However, if you suddenly find it not working, read on as this post will help you fix the problem. If your Shift key is not working, there are several potential fixes you can check out to fix it. These are the different ways to get rid of the Shift key not working issue on Windows 10:

1. Physically clean the key and keyboard
2. Disable Sticky Keys.
3. Update, Reinstall, or Rollback Keyboard driver.
4. Test the keyboard on another system.
5. Check your connections
6. Run the Hardware troubleshooter
7. Troubleshoot in Clean Boot State.

Option 1 – Clean the keyboard keys physically

Your keyboard might not be working properly due to some dirt or other corrosion. Thus, you need to clean your keyboard, especially the Shift key. First, you need to shut down your computer and then unplug the keyboard if you are using a desktop computer and then prepare it for cleaning. After that, use a small cotton ear cleaning tool to get between the creases and clean them. You can dip it slightly in alcohol to make it more efficient in cleaning dust and dirt. And if you can, you have the option to pull apart the keyboard completely and then wipe away all the corrosion from the inside. Once you’re done, put the keyboard back together and then plug it back into your PC. Now turn your PC on and check if the Shift key is now working.

Option 2 – Try to disable the Sticky keys

Another thing you can try is to disable the Stick keys. How? Refer to these steps:

• Tap the Win + I keys to open the Settings app.
• After that, navigate to the Ease of Access section, and here, select Keyboard.
• Next, make sure that the option for Press one key at a time under the Sticky Keys is toggled off.

Option 3 – Reinstall, update or rollback your keyboard driver

Once you’ve determined that the problem is in the software part of the keyboard, it is now time to try to reinstall, update or roll back your keyboard drivers. To reinstall the driver for your keyboard, refer to these steps:

• From the WinX Menu, open the Device Manager.
• In the Device Manager, you should find your laptop’s keyboard under the “Keyboards” option. Right-click on it and select the “Uninstall” option.

Note: If you’re not quite certain about your laptop’s keyboard, you can uninstall all the keyboards if there’s more than one.

• After that, restart your PC and see if the keyboard driver is installing automatically. If not, open the Device Manager again and right-click on Keyboards, and select the option “Scan for hardware changes” to install it.

Once the keyboard driver is installed again, check if your keyboard is now working properly or not.

Option 4 – Try connecting the keyboard to a different USB port or another computer

The problem might have something to do with the USB port that’s currently in use by your keyboard. It could be that it’s not working so it makes sense to unplug it and attach it to another USB port. You can also clean the USB port on both ends to ensure that they are not affected by corrosion. In addition, you can also try connecting the keyboard to a different computer and see if the Shift key works there or not.

Option 5 – Try to check your connections

You can also try checking if the connection mode you are using for your keyboard is functioning properly. For instance, if you are using a Surface 2-in-device, you can clean the connection pins and see if it resolves the problem.

Option 6 – Run the Hardware and Devices Troubleshooters

• The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
• After opening Settings, look for the Update and Security option and select it.
• From there, go to the Troubleshoot option located on the left-hand side of the list.
• Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
• After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Option 7 – Put your PC in a Clean Boot State

You might also want to put your computer in a Clean Boot State to fix the problem with the Shift key. It could be that there is a third-party program that’s preventing the Shift key from functioning. To isolate this possibility, you need to put your computer in a Clean Boot State.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• Now try to connect the external devices and check if the error is now gone.

If the Sleep option is missing from the Power Menu then this could be caused by the power settings, local group policy configuration, etc. in your computer. Based on the reports of users who experience the same problem, the issue occurred after they’ve updated or upgraded their Windows 10 computers. As you know, the sleep mode is quite useful in certain cases and is utilized by most users. If you put your computer in sleep mode, it actually minimizes the power usage of your computer while at the same time keeps your current session running. So if sleep mode is suddenly missing, then that could be a problem but worry not for this post will give you possible fixes to resolve the issue. Make sure to follow each one of them carefully to achieve good results.

Option 1 – Check the Power settings

As mentioned, one of the reasons why the Sleep option is missing could be the power settings in your computer. To check this possibility, make sure that you’ve enabled the sleep mode in the Power options setting window. How? Refer to these steps:

• First, go to the Start menu, and from there open Control Panel.
• Next, set the View by Large icons and select the Power Options.
• After that, click on the “Choose what the power buttons do” option on the left-hand side.
• Then click on the “Change settings that are currently unavailable” option and make sure that Sleep is checked under the Shutdown settings.
• Afterward, click on Save changes.

Option 2 – Modify the Local Group Policy

If the Power setting isn’t the cause of the problem, then you might want to check the Local Group Policy and modify it. There is a dedicated policy for showing the sleep option in the power menu and if this policy is disabled, then it’s no wonder why you don’t see the sleep option in the power menu. To change this policy, refer to the steps below.

• Tap the Win + R keys to open the Run dialog box.
• Then type “gpedit.msc” in the field and hit Enter to open the Group Policy Editor.
• Next, navigate to this path: Computer Configuration -> Administrative Templates -> Windows Components -> File Explorer
• Look for the “Show sleep in the power options menu” option from the right-hand side pane and double click on it.
• Now change it to Enabled and click on the Apply and OK buttons to save the changes made and restart your computer.

Option 3 – Try to turn on Standby

Standby, also known as InstantGo, is a feature in Windows 8 and 10 that allows users to maintain network connectivity after a computer has been put into sleep mode. Thus, if this feature is disabled, it can cause the Sleep option to disappear from the power menu. To turn it on, follow these steps:

• Tap the Win + R keys to open Run.
• And type “Regedit” in the field and tap Enter to open the Registry Editor.
• Next, navigate to this path: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPower
• From this path, look for the “CsEnabled” key on the right-hand side of the pane and double-click on it.
• Set its value to “1” and click OK to save the changes made.
• Now reboot your PC.

Note: If you were not able to find the CsEnabled key, then this indicates that your computer does not support the Standby feature. And if that’s the case, proceed to the next given option below.

Option 4 – Try to install a Video Card driver

On the other hand, some users reported that the problem was caused by the video card driver. And if your computer lacks the video adapter driver, it can also cause the same problem. Windows 10 typically install the video card driver on its own, however, there are rare cases when it doesn’t which is why you have to do it yourself manually. All you have to do is go to your manufacturer’s website and look for the video card driver, download it and then install it. Once you’ve installed the video card driver, reboot your computer and check if it has fixed the problem.

If you have been using Windows for quite some time now then you’re probably aware of the BIOS or UEFI password. This password lock is the one that ensures you enter the set password even before your Windows PC boots up. However, there’s just one downside with the BIOS or UEFI password – there is no recovery option, unlike your Microsoft account. Worry not though for this post will guide you on how you can set or recover a BIOS or UEFI password on your Windows computer. The BIOS or UEFI passwords are stored at the hardware level which means that unless the OEM wants or has configured a way to recover the password, it is pretty much impossible to reset it. There are times when they are so strict that the only way to get through it by contacting customer care. Note that any Windows computer with this lock can’t be unlocked by trying to reinstall Windows. In this post, you’re going to have to remove the CMOS battery temporarily, clear unknown BIOS/UEFI passwords using the bios-PW website as well as call customer care. For more details, refer to the options provided below.

Option 1 – Remove the CMOS battery temporarily

In case you didn’t know, every motherboard comes with a CMOS battery which helps the computer system to keep the clock ticking and in making sure that the BIOS settings are not lost when the computer is powered down. Every time a computer is turned on, the CMOS battery ensures that the information is available for the computer to boot up. So when you remove the CMOS battery temporarily, say about 30 seconds or a minute, the settings will be lost. There are some motherboards that are built-in ways that when you remove the battery for long, it will reset everything including the password for the BIOS or UEFI.

Option 2 – Clear the unknown BIOS or UEFI passwords using a bios-PW website

If the first option didn’t work, you can try using this BIOS Password website at http://bios-pw.org/ to clear the password.

• When prompted by the BIOS, enter the wrong password a couple of times as doing so will lock you out of the system.
• After that, you will see a new number or code on the screen which will include a message about System Disabled [XXXXX] Service TAG [YYYYY].
• Next, open the BIOS Password website and enter the XXXXX code in it and make sure to tap the Shift + Enter keys or just enter.
• Now it will open multiple unlock keys which you can use to clear out the BIOS or UEFI lock on your Windows PC.

Option 3 – Call the customer care

If the second option still didn’t work, you have to call customer care and follow their suggestions for they will walk you through fixing the problem using the service tag or might suggest that you visit a service center to make things easier for you. Note: You also have the option to set a BIOS or UEFI password. Although it isn’t recommended, you still can do it if you really want to. Remember that the BIOS or UEFI interface varies from OEM to OEM so you must find something related to either PASSWORD or SECURITY. You will have the following similar options:

• Supervisor password – it’s the same as the master password that can change important system settings.
• User password – with this password, any user can change minor settings.
• Master password – you can use this password for a hard drive or as a general password.

There are several OEMs that offer micro-control where you have to enter the BIOS password. For instance, you’ll have the option to skip for a normal restart, or when you select a boot device while you might have to enter the password for unattended reboots or when your PC is powered on, etc. And if you are here to remove the password, you need to find a remove password option in the same section. You will be prompted to enter the set password once and if it’s correct, it will remove the BIOS password. After that, you have to save and exit the BIOS then restart your computer and check if the settings are properly applied.