File Record Segment is Unreadable in Windows 10

If you suddenly encounter an error message saying, “ File Record Segment is Unreadable ” on a blue screen while booting your PC, it means that your hard drive is in an error state. This particular blue screen of death error might have a lot of bad sectors or might have reached its end.

The workarounds you can try to resolve the issue is by locating the bad sectors or checking your hard drive for any discrepancies in the mapping and fix them. Follow the detailed instructions laid out below for these workarounds.

Option 1 – Try to check for any bad sectors and wrong configurations in your hard drive

The first thing you have to check is the boot files on your PC. As you know, your PC boots from these files and if there is anything wrong with any one of them or if one of them ends up getting corrupted, you will most likely see the blue screen of death error or a prompt with an error message saying, “File record segment is unreadable”. According to some users who reported this issue, new hard drives aren’t exempted from this error. That’s why it is recommended that you carry out this solution no matter what kind of scenario you are in. You will have to launch the Command Prompt in recovery mode and see if you can fix the problem by executing the check disk commands.

  • Upon booting, restart your PC and tap F11 to go to the recovery environment then select Troubleshoot.
  • Next, click Advanced from the given options and select Command Prompt.
  • After opening Command Prompt, execute the commands listed below, and don’t forget to hit Enter right after you type in each one of them and if you have installed Windows to some different directory, you must replace “C” with the name of the drive you’ve installed Windows with.
  • chkdsk C: /r /x
  • chkdsk C: /f

Note: The Chkdsk function might take a while before it finishes its operations so you need to be patient and wait until the entire process is completed. And depending on the situation, it might even take a day at most so patience is really the key here.

Option 2 – Try connecting the hard drive to a different computer

If option 1 didn’t work for you and you’re still seeing the error, you can try connecting the hard drive to a different computer and then copy the data first. Make it a priority to salvage the data just in case the hard drive won’t make it in the future.

After replicating your hard drive, you can then try running the chkdsk commands that are listed in option 1 above in the new computer you’re connecting your hard drive to and make sure that you key in the correct drive letter that’s assigned to the hard drive you’re using. After executing the chkdsk commands, plug your hard drive back into the previous computer and then check if you can now boot it without any issues.

Option 4 – Replace the faulty hard drive

If none of the options provided above really worked out then maybe it’s time to consider getting a replacement for your hard drive. In about 50% of the cases about this error, some unfortunate users were left with no choice but to replace the hard drive since the problem is with the hard drive itself. Hard drives have a complex running mechanism which includes a head and the disk that rotates accordingly so you can check if the cables connected to the hard drive are connected properly and if it is in a correct position or not. In addition, you also have to make sure that the SATA adapters where the hard drive is connected are working properly.

If the drive is showing problems in the I/O operation, there is little chance for you to use it as a normal hard drive. If the hard drive is in warranty, get it checked and replace it. If not, you might consider taking it to the service center for the specialists to take a look into it.

If you like to learn and find out more about various Windows errors, and how to repair them go to our vast archive or use search to find articles that will explain and help you in solving your issue.
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Chrome won’t clear Browsing History and Data
As you know, one of the most popular browsers these days is the Google Chrome browser. Browsing the web every day using your Chrome browser, leaves a trail of browsing history. Google uses the browser history to streamline and make the browsing experience a lot better. But there are times when Chrome users experience trouble in deleting their web browsing history, data, cookies, and cache. In this post, you will be guided through specific settings that will help you in getting rid of the browsing history in Chrome. There are several options you can take in clearing the browsing history in Chrome. But before you try them, you can try the basic one first using the following steps:
  • First, click on the three-dotted icon and click on History from the menu.
  • Next, click on the Clear browsing data option and select “All time”.
  • Then select the type of history you want to delete.
  • After that, click on the Clear Data button.
If clearing the browsing history in Chrome the old way didn’t work, then you can try to check out the options provided below.

Option 1 – Clear the cache using the File Explorer

The first thing you can do is to clear the cache by using File Explorer. To get started, refer to these steps:
  • Tap the Win + E keys to open File Explorer.
  • Next, navigate to the following paths:
    • C:/Users/YOURUSERNAME/AppData/Local/GoogleChrome/User Data/DEFAULT/Cache
    • C:/Users/YOURUSERNAME/AppData/Local/GoogleChrome/User Data/PROFILENAMECache
  • From the given locations above, replace “YOUR USERNAME” with the user profile name you use and then search for a file named “Cookies”.
  • Now delete its contents.

Option 2 – Reset Chrome

Resetting Chrome can also help you fix the error. This means that you will be restoring its default settings, disabling all the extensions, add-ons, and themes. Aside from that, the content settings will be reset as well and the cookies, cache, and site data will also be deleted. To reset Chrome, here’s what you have to do:
  • Open Google Chrome, then tap the Alt + F keys.
  • After that, click on Settings.
  • Next, scroll down until you see the Advanced option, once you see it, click on it.
  • After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
  • Now restart Google Chrome.

Option 3 – Try to clean reinstall Chrome

There are instances when programs leave files behind after you’ve uninstalled them and the same thing can happen to Chrome so before you reinstall Chrome, you have to make sure that you have deleted the User Data folder. To do so, refer to the following steps:
  • Hit the Win + R keys to open the Run dialog box.
  • Next, type “%LOCALAPPDATA%GoogleChromeUser Data” in the field and hit Enter to open the User Data folder.
  • From there, rename the default folder and name it something else, e.g. “Default.old”.
  • After that, install Google Chrome again and check if the issue is now fixed.
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Fix Gah, Your tab just crashed in Firefox
If you notice that your tabs in your Firefox browser keep on crashing recently, then there might be something wrong with your browser. Every time any of your tabs crashes, you might encounter an error message saying, “Gah, Your tab just crashed”. If you encounter this kind of error message then it is most likely that your Firefox Profile is having some issues with the existing installation of Firefox. The “Gah, Your tab just crashed” error rarely happens but when it does, it can get quite annoying as you won’t get to browse the internet peacefully. So to fix it, here are some suggestions you could check out.

Option 1 – Try disabling multi-process tabs in Firefox

Since Mozilla has one process for Firefox itself, while one process handles all the tabs, you have the option to disable these multi-process tabs in Firefox. To do that, follow these steps:
  • In the address bar of Firefox, type “about: config” and hit Enter.
  • Next, look for the following configurations and set them to false.
    • tabs.remote.autostart = false
    • tabs.remote.autostart.2 = false
  • After that, double-click on the toggle switch between true and false.

Option 2 – Try checking your Add-ons

In this option, you need to start Firefox in Safe Mode and then check if the problem is fixed. If it is, you may have to check your Firefox add-ons as well as extensions as one of them might be the one that's causing the “Gah, Your tab just crashed” error.

Option 3 – Downgrade the Firefox version you’re using

It could be that the current version of Firefox you’re using has some issues so you might have to downgrade it, especially if you are already using the latest version. To downgrade your Firefox browser, go to the directory of the other versions and languages and select an older version that worked for you. After that, you have to disable automatic Firefox updates.
  • First, click the menu button and select Preferences.
  • Next, go to the Firefox Updates section under the General panel.
  • Then select the radio button labeled “Check for updates but let you choose to install them”. This will ensure that you will not have the same issue with the new update.
Note that this is only a temporary fix since updating your programs, including browsers.

Option 4 – Try sending Crash Reports

You might want to send crash reports to Mozilla. This way, Mozilla might come up with some fix to resolve the problem. All you have to do is type “about: crashes” in the address bar. This will list all the crash reports. Now send it to Mozilla using the built-in interface. Although this won’t instantly fix the problem, a lot of user finds it useful. And besides, the issue will get fixed in future releases or with minor updates.
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Fix Hello Errors 0x801c004d or 0x80070490
As you know, Windows Hello offers you quick access to computers since you can log in to your Windows devices three times faster compared to passwords with the help of the camera via Face recognition and fingerprint reader. This way, Windows Hello will recognize you right away. However, there are also times when you might encounter some problems when using Windows Hello. For one, if you are trying to add the PIN method to Windows Hello on your Windows 10 computer but you suddenly encountered an error code of 0x801c004d or if you are trying to use your existing pin and you encounter an error code of 0x80070490 along with an error message that says, “Not recognized”, then read on as this post will guide you on how you can fix both of these errors. Here is the complete content for both errors:
  • 0x801c004d – Unable to enroll a device to use a PIN for login”
  • 0x80070490 - Not recognized, Pin and fingerprint are no longer options for signing in”
If you got any of these two errors, there are several potential fixes you can check out to resolve them. You can try to check for any Windows Updates or create the PIN again or check the CNG Key Isolation Service. You could also try to reset the TPM or create a new User Account. For more information, follow the instructions provided below.

Option 1 – Try checking for any available Windows Updates

The first thing you can do is to check for any available Windows Updates. It is possible that your computer may be outdated and is the reason why you’re having troubles with Windows Hello. To check for Windows Updates, just go to Settings and from there, head over to the Update and Security section and click on Windows Updates located on the left pane, and then click on the Check for Updates option. Wait until the process of checking updates is completed and if it finds new updates, install it. After you install the new Windows Updates, check if you can now add the PIN on Windows Hello or not.

Option 2 – Try creating the PIN again

The next thing you can do is to create the PIN again by signing out and signing in again and then try creating the PIN once more. If this does not work, you can try restarting your computer and creating the PIN again. You could also try removing the PIN and then change it.
  • Remove the PIN by going to Settings > Accounts > Sign-in options.
  • From there, go to the PIN section and click on the Remove button.
  • You will be asked to verify your account to proceed in removing the PIN, enter your credentials.
  • Restart your computer and then set up a new PIN.
  • Once you’re done, restart your computer and check if the error is gone now.

Option 3 – Try checking the CNG Key Isolation Service

The CNG Key Isolation Service is the one that stores and uses long-lived keys in a secure process complying with the common criteria requirements and it is possible that the error could be related to this service. This service is hosted in the LSA processes and provides key process isolation to private keys and associated cryptographic operations as required by the common criteria. Thus, you need to check this service to see if it’s the one that’s causing the error.
  • Tap the Win + R keys to open the Run dialog box and type “services.msc” in the field and hit Enter to open the Windows Services Manager.
  • Next, locate the “CNG Key Isolation Service” and once you find it, double click on it to open its Properties box.
  • After opening its Properties, check its Startup type and select Manual. This is the default setting and if it is Disabled, then it’s no wonder why you’re getting errors with Windows Hello, thus, you need to enable it.
  • Once done, restart your computer and check if you can now add the PIN to Windows Hello. If you still get the error, then you might want to try setting the CNG Key Isolation Service from Manual to Automatic and then click on the Start button and see if it fixes the error or not.

Option 4 – Try to reset the Trusted Platform Module or TPM

You might also want to try resetting the Trusted Platform Module or TPM to fix the error. You can do this by opening Windows PowerShell and then executing the “Clear-Tpm” command. After that, check if the error is now resolved.

Option 5 – Try to create a new User Account

You could also try to create a new User Account on your Windows 10 computer to fix the Windows Hello error. Once you have created a new local user or administrator account in Windows 10, check if you are now able to add the PIN from this newly created user account.
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Fix Windows 11 Black Screen Error
A black screen error inside Windows 11 is a typical screen turning to solid black without any error message. This can be very annoying since it can randomly appear out of nowhere and it will appear while you are using the computer. Worry not, this is not a serious error and we have several solutions for it, so please keep reading and try them as presented in order.

Black screenRestart graphic driver

This is the first thing to check if the issue is due to software or driver malfunctioning, there is a shortcut for rebooting graphic driver inside Windows 11. Press WINDOWS + CTRL + SHIFT + B to reboot the graphic driver and see if this fixes the issue. A beep sound should be heard during this process and the screen should turn back to normal.

Check connections

Sometimes the screen can go black due to a faulty connection or cable. If you have it at your hand try a different cable or slightly and gently nudge the existing one to see will screen flicker. If you are on a laptop try gently moving the lid from back to front and pay attention to the screen. If screen flickers or picture returns with this method, cable or connector needs to be replaced.

Clean your computer

The black screen can be because the computer is overheating. If this is the case either fan inside is not working properly or there is a lot of dirt and dust that needs to be removed so airflow can be established again for proper cooling. We have an article on errortools.com on how to properly clean your PC but if you are not technical enough maybe the best solution would be to call someone who is or to take the PC to service for cleaning.

Change The Projection Settings

Press WINDOWS + P to open projection settings, check to see if PC is set to PC screen only. If any other option is selected change it to PC screen only since this can cause random black screen issues.

Uninstall latest updates

If this problem has started to manifest itself during the latest update, go to setting and roll back from the latest update to fix this issue.

Scan system for malware

The black screen can also be caused by various viruses and malware. IF you have anti-virus software, run a full system scan to check it for malware. If you do not have one, download a free one and run a system scan, we recommend Bitdefender.
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Fix 0x80070013 for Restore, Backup and Update
In this post, you will be guided on how you can fix error 0x80070013 while executing various operations in your Windows 10 computer like System Restore, Windows Backup, or Windows Updates. When you encounter error 0x80070013, you will see the following error messages. For System Restore, it states:
“System Restore did not complete successfully. Your computer’s system files and settings were not changed. Details: System Restore failed while scanning the file system on the drive <Partition Letter> The drive might be corrupt. You might want to retry System Restore after running chkdsk /R on this disk. An unspecified error occurred during System Restore. (0x80070013) You can try System Restore again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method.”
Whereas in Windows Backup, it states:
“Check your backup, Windows Backup failed while trying to read from this shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors. The backup failed, The media is write protected (0x80070013).”
On the other hand, you will see the following error message in Windows Update:
“There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact the support for information, this may help: (0x80070013).”
There are several suggestions you can check out to fix the error depending on where you encountered it. If you encountered it while running Windows Updates, then you can try to reset the Windows Update components or run the Windows Update Troubleshooter. And if you got the error when running System Restore, you can try to run a System File Checker scan or the DISM tool as well as the CHKDSK utility. Lastly, if you got this error when running the Windows Backup service, you can try to check its status in the Services Manager. Error 0x80070013 in Windows Updates:

Option 1 – Try to reset the Windows Update components

  • Open Command Prompt with admin privileges.
  • After that, type each one of the following commands and hit Enter after you key in one after the other.
    • net stop wuauserv
    • net stop cryptsvc
    • net stop bits
    • net stop msiserver
Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.
  • After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
    • ren C:/Windows/SoftwareDistribution/SoftwareDistribution.old
    • ren C:/Windows/System32/catroot2/Catroot2.old
  • Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
    • net start wuauserv
    • net start cryptsvc
    • net start bits
    • net start msiserver
  • Close Command Prompt and reboot your PC.

Option 2 – Run the Windows Update Troubleshooter

You might also want to run the Windows Update Troubleshooter as it could also help in fixing error 0x80070013. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go. Error 0x80070013 in System Restore:

Option 3 – Try to run both Systems File Checker scan and DISM tool

Running the System File Checker scan as well as the DISM tool can help you resolve error 0x80070013 while performing System Restore. Refer to these steps to do so.
  • Open the Command Prompt with admin privileges.
  • After opening Command Prompt, execute this command to run a System File Checker scan: sfc /scannow
  • Once the scan is completed, restart your computer and then see if the error is now fixed. If not, you can run the DISM tool.
  • Open Command Prompt with admin privileges again.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them in order to properly run the DISM tool:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Run the CHKDSK utility

  • In the Windows Search box, type “command prompt” and from the search results, right-click on Command Prompt and select “Run as administrator”.
  • After opening Command Prompt, type this command and tap Enter: chkdsk <Partition Letter>: /f /r /x /b
  • The command you entered will start to check for errors and fix them automatically. Else, it will throw an error message saying, “Chkdsk cannot run because the volume is in use by another process. Would you like the schedule this volume to be checked the next time the system restarts? (Y/N)”.
  • Tap the Y key to schedule Disk Check the next time your computer restarts.
Error 0x80070013 in Windows Backup:

Option 5 – Try checking the status of the Windows Backup Service

  • First, you need to tap the Win + R keys on your keyboard to open the Run dialog box.
  • Next, type “services.msc” in the field and click OK or tap Enter to open the Windows Services Manager.
  • After that, you will see a list of services and from there, look for the Windows Backup Service and double click on it to open its Properties.
  • Then check if its Startup type is set to Disabled. If it is, then change it to “Manual”. Note that this service is essential as it provides backup and restores capabilities.
  • Now click on the Apply and OK buttons to save the changes made and then restart your computer. Check if the error is now gone.
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New Chrome update brings surveillance debate
Google Chrome 94 is here and it has introduced a controversial idle detection API. For those people that do not know what idle detection API is, well basically Chrome can be asked by a website to report when a user of the site has a site open and is idle on the device. The issue that people have with this is that this particular feature can be used to report when the user is not using a computer at all. chrome idle detection featureGood thing is that website or web application will prompt you to allow it to use this feature like when a site/application wants to use your microphone or web camera. Developers are on board with this feature since it can provide them with more telemetric data on how users are interacting with their website/application but there are some that are strongly voicing against this. Tantek Çelik, Mozilla Standards Lead, commented on GitHub, saying:
As it is currently specified, I consider the Idle Detection API too tempting of an opportunity for surveillance capitalism motivated websites to invade an aspect of the user’s physical privacy, keep long-term records of physical user behaviors, discerning daily rhythms (e.g. lunchtime), and using that for proactive psychological manipulation (e.g. hunger, emotion, choice)… Thus I propose labeling this API harmful and encourage further incubation, perhaps reconsidering simpler, less-invasive alternative approaches to solve the motivating use-cases.
Others who have spoken against this feature are people from the WebKit development team inside Apple. Ryosuke Niwa, an Apple software engineer who works on WebKit said:
That doesn’t seem like a strong enough use case for this API. For starters, there is no guarantee that the user won’t immediately come back to the device. Also, who is such a service supposed to know what another device user might be using at any given point? We’re definitely not going to let a website know all the devices a given user might be using at any given point. That’s a very serious breach of the said user’s privacy. It seems to me that such a suppression/distribution mechanism is best left for the underlying operating systems/web browsers to handle.
Of course, technology itself as always can be used for good or for bad and time will tell if this feature has brought good stuff or it has paved another brick in surveillance and privacy manipulation. As said for now option will prompt for agreement and let's hope that it will be used for good causes from this day into the future.
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Setting up USB tethering in Windows
In this post, you will be guided on how you can set up the USB tethering feature on your Windows 10 computer and share your mobile device’s mobile data so other devices can also access the internet. Tethering is usually known as Wi-Fi tethering which allows users to share mobile data to any device with Wi-Fi, laptops included. This is really useful especially when you have no other way to access the internet. For instance, if you are using a desktop computer and there is no way for you to connect to the Ethernet, and you have no Wi-Fi adapter that you can use to connect to a router as well, you can use USB tethering instead to access the internet. It is almost similar to Wi-Fi tethering except that it works over a USB connection instead of a Wi-Fi adapter. USB tethering is almost quite the same as an Ethernet connection except that it’s faster compared to Wi-Fi tethering as well as Bluetooth tethering. Just like Wi-Fi tethering, USB tethering is free unless your network carrier has blocked it. Thus, it’s better if you make that clear with your operator. Once you have that covered,

Follow the instructions provided below to set up USB tethering on your Windows 10 computer.

Step 1: First, connect your mobile device to your Windows 10 computer using a USB cable. Step 2: If it asks you to enable the file transfer feature, just cancel it. A prompt that says, “Tethering or Hotspot active—Tap to setup” should be available as soon as you get connected – tap on it. Note: If there is no prompt, just go to Settings > Network and Internet > Hotspot and Tethering and from there, toggle on the USB tethering option. Step 3: Afterwards, the setup will create a new network adapter in Windows 10 automatically and your computer should now be connected to the internet using USB tethering. Note: You have to make sure that the Wi-Fi connection in your mobile device is turned off and if it is connected to an existing network, the USB tethering will be disabled but if you see its status as enabled, then the USB tethering setup is successfully done. In addition, keep in mind that the location of tethering can be different for every phone, especially on a customized operating system such as RealMe, Redmi, Samsung, and any other mobile device although they are clubbed in the section of Mobile and Data Network. In case you encounter some problems when using USB tethering in your Windows 10 computer, there are troubleshooting tips you should follow. The NDIS-based Internet Sharing Device network adapter is what Windows 10 uses to make USB tethering possible so if it stops working, follow the options provided below.

Option 1 – Perform basic check

The first thing you can do if you encounter problems in USB tethering is to do a basic check like checking if Wi-Fi is enabled automatically as well as check if the USB cable is disconnected or if you’ve turned off USB tethering accidentally.

Option 2 – Try installing or updating the USB RNDIS adapter

RNDIS or Remote Network Driver Interface Specification can also help you resolve any USB tethering problem. If the pre-installed driver does not help you in connecting to the internet, then you can try installing the USB RNDIS driver that is, if it’s not installed yet. If it is already installed, you can try to update it instead.
  • Tap the Win + R keys to open Run and type “devmgmt.msc” in the field and hit Enter to open the Device Manager.
  • Next, expand the Network adapters section and look for the Remote NDIS based Internet Sharing Device. But if you are using a Samsung smartphone, you might see “Samsung” instead of under Network adapters.
  • Right-click on it and then select the “Update driver” option.
  • Then select the “Browse my computer for driver software” option.
  • After that, select the “Let me pick from a list of available drivers on my computer” option.
  • Now uncheck the checkbox for “Show compatible hardware”.
  • From the given list on your left-hand side, look for Microsoft and then select the Remote NDIS based Internet Sharing Device on your right-hand side.
  • Click on Next. A new popup will appear where you have to click on Yes. This will install the driver.
  • Now click on the Close button and restart your computer.
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How to Fix ACPI.sys Blue Screen Error
If, while using your computer, you encounter the ACPI.sys Blue Screen error, read on as this post will guide you in fixing the problem. The ACPI.sys file is a Windows operating system file that is related to the MSDN 2939. ACPI.sys, the Windows ACPI driver, is an inbox component of the Windows operating system. It is the one that supports the power management as well as the Plug and Play or PnP device enumeration. And so if this file ends up getting corrupted, it is known to cause a Blue Screen error. Another possible cause for the ACPI.sys Blue Screen error includes RAM issues, incompatible firmware, hard disk issues, corrupted drivers or malware infection, and so on. Here are some Blue Screen errors that can be triggered by the ACPI.sys file:
  • KMODE EXCEPTION NOT HANDLED
  • PAGE FAULT IN A NONPAGED AREA
  • SYSTEM THREAD EXCEPTION NOT HANDLED
  • IRQL NOT LESS OR EQUAL
  • KERNEL DATA INPAGE
  • SYSTEM SERVICE EXCEPTION
To fix the Blue Screen error associated with the ACPI.sys file, refer to the instructions provided below.

Option 1 – Try to recreate the ACPI.sys file

If the first option didn’t work, the next thing you can do is to recreate the ACPI.sys file. Every time your Windows 10 PC boots up, it looks for all the system drivers in place and if it is unable to find them, it tries to create them. This is why if you remove your corrupt driver file, chances are, you might get a fixed file recreated just for you. How? Refer to the steps below.
  • Boot your Windows 10 PC in Safe Mode.
  • Then open File Explorer and navigate to this location: C:/Windows/System32/drivers
  • From there, look for the file named ACPI.sys and rename it to ACPI.old.
Note: As you can see, the file’s extension has changed from .sys to .old.
  • Now restart your computer and check if the ACPI.sys Blue Screen error is now fixed.

Option 2 – Try to update or rollback the ACPI Driver

The first thing you can try to fix the Storport.sys Blue Screen error is to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
  • Tap the Win + X keys to open the Win X menu and from there, select the Device Manager.
  • After opening the Device Manager, look for the ACPI.sys driver and right-click on it, and then select Properties.
  • Next, go to the Driver section. Note that the rollback option would only be available if you’ve recently updated the ACPI.sys driver. So if you can’t see it then click on the Update Driver button.
  • After that, Windows will automatically check for the problems that could be related to the Blue Screen error.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can also directly download the relevant drivers of your computer from the manufacturers’ website. So if you have an SSD, the issue might be due to an old storage driver. On the other hand, if updating the ACPI driver, didn’t work, you can also try to copy the ACPI.sys system driver file from the System32 folder of another computer that’s functioning properly and runs the same Windows OS version. Afterward, place it on your problematic computer and check if it fixes the BSOD error or not.

Option 3 – Run System File Checker or SFC scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
 Reboot your PC.

Option 4 – Run the Blue Screen Troubleshooter

Troubleshooting Blue Screen of Death errors wouldn’t be complete without the Blue Screen troubleshooter. As you know, it is a built-in tool in Windows 10 that helps users in fixing BSOD errors like ACPI.sys. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:
  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 5 – Run System Restore

  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
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Fix GeForce Experience error code 0x0001
The GeForce Experience on graphics card manufactured by NVIDIA is an advantage for users who loves gaming as it makes enhances users’ gaming experience. However, there are times when it may also encounter some problems. One of the problems users may encounter is the error code 0x0001. This kind of error occurs when users open the NVIDIA GeForce Experience utility. Here’s the full content of the error message:
“Something went wrong, try rebooting your PC and then launch GeForce Experience, ERROR CODE: 0x0001.”
Errors like this one diminish the overall experience of users due to the fact that when this error occurs, the NVIDIA GeForce experience wouldn’t even start which renders its features useless. There are several potential fixes you can check out to resolve this error but before you check them out, you can try to restart your computer first and then open the NVIDIA GeForce Experience once again, if you still encounter the error, then you need to check the NVIDIA Display Driver Services or update your NVIDIA display drivers or switch to the BETA release. You could also try to install and reinstall the NVIDIA display drivers or perform System Restore and see if it helps. For detailed instructions, follow the given options below.

Option 1 – Try to check the NVIDIA Display driver services

  • Tap the Win + R keys to open Run and then type “services.msc” in the field and hit Enter to open the Services Manager.
  • From there, look for the following NVIDIA services and make sure that their Startup types are as follows:
    • NVIDIA Display Container LS – Automatic
    • NVIDIA NetworkService Container – Manual
    • NVIDIA LocalSystem Container – Automatic
    • NVIDIA LocalSystem Container – Automatic
    • NVIDIA GeForce Experience Service – Automatic (Delayed Start)
    • NVIDIA Geforce Experience Backend Service – Automatic (Delayed Start)
    • NVIDIA Telemetry Container service – Automatic
  • Next, double click on each one of the services and go to Properties. Here, check if the service is running. If it’s not, just click on the Start button. On the other hand, if they’re already running, just click on Stop and then click on Start again.

Option 2 – Try to update the NVIDIA Display drivers

You can also try updating the NVIDIA display drivers as it might help in fixing the error. To update them, follow the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • Next type in “dxdiag” in the field and click OK or hit Enter to open the DirectX Diagnostic Tool.
  • From there, you can see what type of NVIDIA graphics card that your system is on.
  • Take note of your graphics card information and then look for the best drivers for your operating system. Once you’ve downloaded and installed the file, restart your PC.
Note: If you want to try out the beta release of the NVIDIA display drivers, click on this link. Beware though that the beta software is unstable and buggy and may cause some different bugs.

Option 3 – Try to roll back the driver to the previous version

If updating the NVIDIA display drivers didn’t work for you, then it’s time to roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh.
  • Tap the Win + R keys to launch the Run window and then type in the “msc” command and hit Enter to open the Device Manager window.
  • Under the Device Manager, you will see a list of drivers. From there, look for the NVIDIA Drivers and expand it.
  • Next, select the driver entries that are labeled appropriately.
  • Then select each one of them and double click to open a new mini window.
  • After that, make sure that you’re on the Driver tab and if you are not, just navigate to it then click the Roll Back Driver button to switch back to the previous version of the NVIDIA Drivers.
  • Now restart your computer to successfully apply the changes made.

Option 4 – Try to run System Restore

You could also run System Restore as it might help fix the error code 0x0001 in NVIDIA GeForce Experience.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and then check if the error code 0x0001 in GeForce Experience is now fixed.

Option 5 – Do a clean install on the NVIDIA driver

  • Before you do a clean install on the NVIDIA driver, you have to download the latest version of the Display Driver first.
  • Boot your Windows 10 PC into Safe Mode.
  • After that, double click on the executable file of the Display Driver Uninstaller to run and install it.
  • After the installation, open the program. Once you do, you should see the following window on your screen:
  • In the program window, click on the “Clean and restart” button.
  • After your PC has rebooted, download the NVIDIA drivers.
  • Then select your Product Type, Product Series, Product, Operating System, and Language appropriate for your hardware specifications as well as personal requirements.
  • Next, click on Search to display the latest available driver as per the information you entered.
  • And click on Agree and Download to start downloading the latest driver executable file.
  • Run the executable file after you finished downloading the latest driver executable file and then select Custom and click on Next.
  • Afterward, select “Clean Install” and proceed. Doing so would install the latest driver on your PC.
  • Restart your PC and check if the error’s now fixed. If not, you can try installing an older version of the driver instead.
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Fix Error codes 12002-4, 12007-4, 12152-4
If you are trying to install Office but got an error saying, “Something went wrong, Sorry we ran into a problem” with error codes 12002-4, 12007-4, or 12152-4 instead, this indicates that you have a problem with your internet connection. Aside from internet connection issues, the problem could also be due to some programs that block the installation files to be downloaded so when they time out, you get these error codes. There are several options you can try to fix the 12002-4, 12007-4, or 12152-4 error codes. You can try to install Office offline or turn off the proxy server or VPN (if you’re using one). You can also try to temporarily disable your antivirus program or Firewall. Refer to the given potential fixes below to troubleshoot and fix the problem.

Option 1 – Try to install Office offline

The first thing you can do if you encounter the error codes 12002-4, 12007-4, or 12152-4 when installing Office is to download an offline copy of Office especially when you’re certain that your internet connection is slow. Once you’ve downloaded it, install it again. The offline installer will download both the 32 and 64-bit versions of Office. Keep in mind that you must download the correct version.

Option 2 – Disable the Proxy server

The first thing you can do is to try disabling the Proxy server as it might be the reason why you’re getting error 0x80244022 for Windows Updates. To disable the proxy server, refer to the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it. In addition, if you are also using a VPN, you can try to disable it as well.

Option 3 – Temporarily disable the Antivirus and Firewall

As mentioned earlier, the downloading of the installation files could be blocked by either the antivirus program or Firewall or it could be both especially when the link seems suspicious. To fix this problem, you have to disable both the antivirus like Windows Defender and the Firewall or any third-party software you might be used temporarily and then download the installation files again. Once the download is completed, make sure to turn on the antivirus program and the Firewall again. On the other hand, you can also try downloading in a different location which also means that you have to try a different network. It could be that the load on the current system is too high which is why it’s not able to offer enough bandwidth to download the installation files of Microsoft Office.
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