If you aren’t able to pull up any website and instead got the ERR QUIC PROTOCOL ERROR error message in Google Chrome then read on as this post will help you resolve the problem. When you encounter such an error in Chrome, you will see the following error message:

“This site can’t be reached, The webpage at [website URL] might be temporarily down or it may have moved permanently to a new web address, ERR_QUIC_PROTOCOL_ERROR”

This kind of error message pops up when the URL is down. However, if you are certain that the site is not down and you’re still seeing this error message, then troubleshoot further using the suggestions given below.

Option 1 – Try to disable the QUIC Protocol

QUIC is an experimental transport layer network protocol that is present in Google Chrome in order to establish a connection between two endpoints over UDP. So if there is any problem on the development side, you will most likely encounter ERR_QUIC_PROTOCOL_ERROR on your Google Chrome browser when you try to open any website. Thus, you have to disable the QUIC protocol in order to resolve the error. How? Simply follow the steps below.

• Open your Google Chrome browser.
• Now type in “chrome://flags/” in the address bar and hit Enter.
• After that, look for the Experimental QUIC protocol which should be set by default.
• Then expand the drop-down menu and select Disable.
• Restart Google Chrome and see if the error is fixed or not.

Option 2 – Disable VPN

As mentioned, if you are using VPN, this could be the reason why you’re getting the Windows Update error 0x800F0922 so the most obvious thing to do is for you to turn off the VPN and try to run the Windows Update once more. And if you use a VPN software that works using their software, you can just completely exit or log-off from its account. On the other hand, if you are using a built-in Windows 10 VPN, you can simply turn it off or delete all the settings you have created there. Although it’s understandable that you might have to use a VPN connection to connect to the work network, you really have to disable it at least until the Windows Update is no longer stuck in the error 0x800F0922. It would be best if you do this when you are not working.

Option 3 – Disable the Proxy server

You can also try to disable the Proxy server to fix the ERR_QUIC_PROTOCOL_ERROR in Chrome. Refer to these steps to do so:

• Tap the Win + R keys to open the Run dialog box.
• Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
• After that, go to the Connections tab and select the LAN settings.
• From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
• Now click the OK and the Apply buttons.
• Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it.

Sadooma is a Browser Extension for Google Chrome. This extension offers users the ability to search for any trending news on the web.

This extension changes your default search engine to Yahoo, and while active it changes the displayed ads on your browser, allowing it to make revenue on every ad you click. While this is not inherently malicious, the extension redirects your search to its servers first before forwarding it to yahoo and displaying search results. The information that is sent back to the servers contains your browsing data & visited web pages. As this represents a security and privacy risk, Sadooma is classified as a browser hijacker for its potentially unwanted functions and poor user experience. From the Author:

We’ve got what you need! If you are like us, addicted to interesting viral content, you’ve reached the best place for this. Sadooma will help you to find what is trending right now on the internet in an easy and immediate way. Privacy – We don’t share your information with others. Trending Content – New viral content every day Up to Date – We update sources to keep things fresh. Made with Love – Our content is safe and suitable for all ages.

About Browser Hijackers

Browser hijacking is a type of unwanted software, commonly a browser add-on or extension, which then causes modifications in the web browser’s settings. Browser hijackers can do more than simply modifying home pages. It redirects you to the sponsored sites and inserts advertisements on the internet browser that helps its creator generate earnings. A lot of people think that these types of sites are legitimate and harmless but that is not true. Nearly all browser hijackers pose an existent threat to your online safety and it is vital to classify them under privacy dangers. In a much worst case, your web browser could be hijacked to download malicious software that will do a lot of damage to your computer.

Indications of browser hijack

There are many symptoms that point to a browser hijacking: you see unauthorized modifications to your web browser’s homepage; you get re-directed to sites you never intended to visit; default web engine is modified; you’re getting browser toolbars you haven’t noticed before; your internet browser will display constant pop-up windows; your web browser starts running slowly or presents frequent errors; You can’t access certain websites, particularly anti-virus websites.

How they get into your computer or laptop

Browser hijackers infect computers via malicious email attachments, downloaded infected computer files, or by visiting infected sites. Many web browser hijackings originate from add-on software, i.e., browser helper objects (BHO), toolbars, or extensions added to web browsers to give them extra features. Browser hijackers sneak to your computer along with free software application downloads that you unknowingly install alongside the original. An example of some well-known browser hijacker includes Conduit, Anyprotect, Babylon, SweetPage, DefaultTab, RocketTab, and Delta Search, but the names are regularly changing.

Removal

Certain browser hijacking could be quite easily stopped by finding and removing the corresponding malware application from your control panel. But, the majority of hijackers are really tenacious and require specialized applications to remove them. You should think about undertaking manual repairs only if you’re a tech-savvy individual, as potential risks are associated with fiddling with the system registry and HOSTS file. You might opt for automatic browser hijacker removal methods by simply installing and running a reliable anti-malware application. One of the top tools for correcting browser hijacker malware is SafeBytes Anti-Malware. It can help you remove any pre-existing malware in your computer and gives you real-time monitoring and protection from the latest internet threats. Together with the anti-malware tool, a system optimizer, such as SafeBytes Restoro, will help you in removing all linked files and modifications in the computer registry automatically.

What To Do When You Cannot Install Any Antivirus?

All malware is inherently dangerous, but certain kinds of malware do a lot more damage to your computer than others. Some malware variants modify internet browser settings by including a proxy server or change the computer’s DNS configurations. In such cases, you’ll be unable to visit some or all websites, and thus unable to download or install the required security software to clear out the computer virus. If you are reading this, you may have infected by a virus that prevents you from downloading computer security software like Safebytes Anti-Malware. Although this sort of issue will be difficult to circumvent, there are some steps you can take.

Make use of Safe Mode to resolve the problem

In Safe Mode, you could adjust Windows settings, un-install or install some programs, and eliminate hard-to-delete malware. If the malicious software is set to load immediately when the computer starts, switching into this mode may well prevent it from doing so. In order to enter into Safe Mode or Safe Mode with Networking, press the F8 key while the computer is starting up or run MSCONFIG and locate the “Safe Boot” options under the “Boot” tab. Once you are in safe mode, you can try to download and install your anti-malware software program without the hindrance of malicious software. After installation, run the malware scanner to eliminate most standard infections.

Switch to some other browser

Malicious code may exploit vulnerabilities on a specific internet browser and block access to all anti-virus software websites. When you suspect that your Internet Explorer happens to be hijacked by a computer virus or otherwise compromised by hackers, the best plan of action is to switch to a different internet browser such as Google Chrome, Mozilla Firefox, or Apple Safari to download your chosen security application – Safebytes Anti-Malware.

Install and run anti-virus from your Thumb drive

Another solution is to save and run an antivirus program entirely from a USB drive. Try these simple actions to clear up your infected PC using a portable antivirus. 1) Make use of another virus-free PC to download Safebytes Anti-Malware. 2) Plug the Flash drive into the clean computer. 3) Double-click the Setup icon of the antivirus software to run the Installation Wizard. 4) Select the drive letter of the flash drive as the location when the wizard asks you where you would like to install the anti-virus. Follow the on-screen instructions to finish the installation process. 5) Remove the pen drive. You may now use this portable anti-malware on the infected computer. 6) Double click the Safebytes Anti-malware icon on the flash drive to run the program. 7) Run Full System Scan to identify and get rid of all kinds of malware.

Let's Talk About SafeBytes Anti-Malware!

If you are looking to download the anti-malware program for your computer, there are several tools in the market to consider however, you cannot trust blindly anyone, no matter whether it is paid or free program. Some of them do a great job in getting rid of malware threats while some will affect your PC themselves. You have to purchase a tool that has got a good reputation and detects not just viruses but other sorts of malware as well. One of the recommended tools by industry analysts is SafeBytes Anti-Malware, the safest program for Microsoft Windows. SafeBytes anti-malware is a powerful, very effective protection software made to assist users of all levels of IT literacy in finding and removing malicious threats out of their personal computers. Using its cutting-edge technology, this application will help you get rid of several types of malware including computer viruses, PUPs, trojans, worms, ransomware, adware, and browser hijackers. There are many great features you’ll get with this security product. Below are some of the highlighted features included in the tool. Real-time Threat Response: SafeBytes provides round-the-clock protection for your PC restricting malware intrusions instantly. It will regularly monitor your laptop or computer for hacker activity and also provides users with advanced firewall protection. World-class AntiMalware Protection: Safebytes is made on the best virus engine in the industry. These engines will find and get rid of threats even during the early phases of a malware outbreak. Faster Scanning: This software has got one of the quickest and most effective virus scanning engines in the industry. The scans are very accurate and take a short amount of time to complete. Safe Web Browsing: SafeBytes provides an instant safety rating on the web pages you are about to check out, automatically blocking unsafe sites and make sure that you’re certain of your online safety while browsing the net. Lightweight Tool: SafeBytes is a lightweight and user-friendly anti-virus and antimalware solution. Since it uses minimal computer resources, this application leaves the computer’s power exactly where it belongs to: with you actually. 24/7 Online Technical Support: You could get high levels of support round the clock if you’re using their paid software. To sum it up, SafeBytes Anti-Malware is pretty great for securing your laptop or computer against all sorts of malware threats. There is no doubt that your computer will be protected in real-time as soon as you put this software to use. So if you’re trying to find a comprehensive antivirus program that’s still simple enough to use, SafeBytes Anti-Malware is exactly what you will need!

Technical Details and Manual Removal (Advanced Users)

If you don’t want to use malware removal software and prefer to eliminate Sadooma manually, you could do so by going to the Add/Remove Programs menu in the Control Panel and removing the offending software; in cases of browser add-ons, you may uninstall it by visiting the browser’s Add-on/Extension manager. You might even want to reset your browser settings, as well as clear your web browser cache and cookies. In order to ensure the complete removal, manually examine your hard disk and registry for all the following and eliminate or reset the values as needed. However, editing the Windows registry is actually a complicated job that only advanced users and professionals should try to fix it. In addition, certain malicious programs have the capability to defend against its deletion. You are encouraged to do this procedure in Safe Mode.

DuckGoGo a popular private search engine is releasing its first browser soon that is focused on privacy like its search engine. From the recent blog, Gabriel Weinberg, CEO of DuckDuckGo, has stated:

“Like we’ve done on mobile, DuckDuckGo for desktop will redefine user expectations of everyday online privacy,”

From everything that we have learned so far, the browser will be focused on making privacy super easy and simple, eliminating tons of different settings about privacy, and making the whole environment robust privacy protection all set by default. Settings will be applied in all fields, across search, browsing, email, and more. Gabriel also said that aim of the browser is not just a privacy browser, it is meant to be built and used as your everyday browser, for everyday use that protects your privacy as a bonus. One interesting thing that was stated is that browser itself is built upon OS-provided rendering engines instead of typical Chromium. DuckDuckGo says this approach will strip away a lot of the unnecessary cruft and clutter that's accumulated over the years in major browsers. Also, the company stated that when compared to Chrome, the DuckDuckGo app desktop is cleaner, way more private and that early tests have found out that it is significantly faster as well. Is this just corporate advertising or reality? We will see once the browser is released, or once it is released for public testing. Until then take care and happy holidays.

In case you didn’t know, the new Windows 10 v1903 has brought tons of new features around Windows 10 Updates. One of these features is the ability to automatically adjust the Active Hours based on your computer activity. This feature is really useful as it tells the operating system when to install the Windows Updates. A lot of users use the Active Hours feature to ensure that the Windows Update won’t force them to restart their PCs to install the update. So if your computer is turned on, it won’t apply the update during the active hours you’ve specified. In addition, the active hours change for many users and they are not that strict. For instance, if you set the active hours between 10 am to 5 pm, Windows Update won’t be forcing you to restart your computer to install the updates at those times. Note that Windows Update allows enabling an option using where it can monitor the active hours in your computer and change it. To configure this setting, here’s what you have to do:

• Frist, go to Settings > Update & security > Windows Update.
• Next, take note of your current active hours and click on the “Change active hours” link.
• Then toggle the option that says, “Automatically adjust active hours for this device based on activity”. This will change the active hours and if you match it with the previous one, it should be different.

As you can see on the image given above, the earlier active hours were between 8:00 to 17:00 and were changed to 11:00 to 19:00. If you have been using this feature for a while you’ll find how useful and handy it is especially when you’re using your computer and don’t want any notifications like the prompts for Windows Updates to bother you while working.

Running the Windows Setup does not always go smoothly as you could encounter some errors along the way. One of these errors is the “Something happened, Setup has failed to determine supported install choices” error. The only given option in such cases is to click the Close button and exit the setup. This kind of error in Windows setup can occur when you try to downgrade to the previous version of Windows using the built-in mechanism. This error could be caused by a corrupted image or it is also possible that the set of files are incomplete. Aside from that, it could also be due to compatibility issues or that the module used to downgrade the Windows operating system is not configured properly. To fix this error, you have to run the Windows Setup program in compatibility mode so that you can downgrade Windows. You could also use the image for the lower version of Windows that’s available on the official site of Microsoft. But before you do any of these, make sure that you’re logged in as an administrator. To fix the “Something happened, Setup has failed to determine supported install choices” error, follow the given options below sequentially.

Option 1 – Try to run the Installer of the downgraded version in Compatibility Mode

This is the first thing you can try to resolve the issue instead of going right ahead on making a bootable device. So if you are downgrading Windows, you can try to run the installer in the compatibility mode for that specific Windows version.

• Look for the setup file.
• Once you find it, right-click on it and select Properties from the context menu.
• After that, go to the Compatibility tab and mark the checkbox for “Run this program in compatibility mode for:” and from the drop-down list, select either Windows 7 or Windows 8.
• You also have to check the “Run as administrator” option.
• Now click the Apply button and then click OK to save the changes made and check if it has resolved the issue or not.

Option 2 – Try to troubleshoot compatibility

This option is almost the same as the first one except it is an alternative way of fixing the “Setup has failed to determine supported install choices” error in case the first one didn’t work. In this option, you will troubleshoot the compatibility issue.

• Look for the setup file.
• Then right-click on it and select the “Troubleshoot compatibility” from the context menu.
• After that, click on the “Try recommended setting” option. Once the process is done, the error message should be gone.

Option 3 – Run the DISM tool

You can run the DISM tool as well to help fix the error code 0x80244022 during Windows Update. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.

• Open the Command Prompt with admin privileges.
• Then type in the following commands and make sure to hit Enter right after you type each one of them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • exe /Online /Cleanup-image /Restorehealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Try using the image from the official site of Microsoft

If none of the options given above worked, you can try to use the image from Microsoft’s official site. This would help, especially if the error is caused by a corrupted image or image folder with incomplete files.

What Is STOP 0x00000014 Error?

0x00000014 error is actually an error that is always displayed on a STOP message.

It is also known as Blue Screen of Death, abbreviated as BSOD. When this error occurs, the message that is displayed to the user either says ‘STOP: 0x00000014’ or states ‘CREATE_DELETE_LOCK_NOT_LOCKED’. It is crucial to fix this error to ensure your program is functioning appropriately. If this error message is not rectified, you might be opened to other error messages, such as error code 0x000000d1. 

Solution

Error Causes

As far as the causes of STOP 0x00000014 error are concerned, this error usually occurs when a device driver or hardware problem occurs. This error may also occur if users attempt to run some specific application or update or modify an existing application. When a 0x00000014 error occurs, the operating system restarts to disable the PC from performing any further.

Without taking into consideration the causes of its occurrence, it is crucial to make sure that the 0x00000014 error is fixed as soon as possible to eliminate any undesired inconvenience in the future.

Further Information and Manual Repair

A lot of times when an operating system tries to recover from the STOP 0x00000014 error, the user is prompted that Windows has recovered from an unexpected shutdown.

However, if Windows fails to recover on its own, manual repair has to be performed.

While there are several ways this error can be fixed, some of the most effective and efficient ways of troubleshooting the 0x00000014 error are listed below as follows.

• Restart your computer. Often simply restarting the computer can help eliminate the problem.
• If restarting the system doesn’t help, find if you have recently modified or altered any hardware or driver. It is possible that the 0x00000014 error has been caused by the recent modification. Undo the changes and find out if the error occurs again. If it doesn’t, it is highly likely the issue has been resolved.

However, if the error persists, some solutions that may work are outlined below.

• Start your system using the Last Known Good Configuration. This will undo any changes in the driver and recent registry.
• Another solution is to manually perform System Restore. This will also return the system back to its former state.
• Another idea that my work is to use roll back the device driver. When the driver will return to its previous version, the problem will easily be resolved.

To keep the 0x00000014 error from occurring in the future, it is advised to unplug any newly installed hardware or reinstall any deleted software.

If you're not tech-savvy and wish to get this error code rectified in a jiffy, download a powerful automated tool and perform a computer scan.

If you get an Error Code 15 or Error Code 16 while you are browsing the web and you notice that your access is blocked to a particular website, then read on as this post will guide you in resolving this problem. Both Error Code 15 and Error Code 16 have the same message that states, “Access Denied: This request was blocked by the security rules”. Note that the error depends on what kind of browser you are using, as well as the operating system and network that you are using. On the other hand, the fixes for this error are the same and there is a handful of them that you can check out just make sure to follow each one of them carefully.

Option 1 – Sync Date and Time

The first thing you can try is to sync the Date and Time of your computer as the wrong Date and Time settings are one of the most common causes of connection problems like Error code 15 or Error code 16. This is because of the incompatibility between the SSL Certificate validation date and the System Clock. Thus, you have to sync your System Clock. Refer to the steps below to do so.

• Right-click on the Taskbar and click on the Adjust Date and Time option.
• Next, click on the Sync Now button to synchronize the Date and Time with the Microsoft Servers.
• Now make sure that the Time Zone that’s set on the same page is correct.

Option 2 – Try to reset the affected browser

Resetting the affected browser might help in fixing Error Code 15 or Error Code 16.

Mozilla Firefox

• Open Firefox and click the icon that looks like three stacked lines located at the top-right section of the browser.
• Next, select the question mark icon from the drop-down menu.
• Then select “Troubleshooting information” from the slide-out menu.
• After that, click on the “Reset Firefox” button located at the top-right section of the newly opened web page.
• Now select “Reset Firefox” in the confirmation pop-up window that appears.

Google Chrome

• Open Google Chrome, then tap the Alt + F keys.
• After that, click on Settings.
• Next, scroll down until you see the Advanced option, once you see it, click on it.
• After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
• Now restart Google Chrome.

Internet Explorer

• Launch Internet Explorer.
• Next, click the wrench icon for Settings.
• Then click Internet Options.
• After that, go to the Advanced tab.
• From there, click the Reset button. This will reset Internet Explorer’s settings to their default condition.
• Now click OK to save the changes made.

Option 3 – Temporarily disable Firewall and third-party antivirus

Firewall and antivirus programs are known to block files the instant it detects a threat to the system. However, there are some cases when it can also block a file even when it’s a safe one. Thus, your antivirus or firewall programs might be the reason why you can’t download anything on your Windows 10 computer. To isolate the issue, you need to temporarily disable both the Firewall and antivirus programs and then check if you can now download anything from the internet. Do not forget to enable them again as disabling them can leave your computer vulnerable to cyber threats.

Option 4 – Disable the Proxy server

You can also try to disable the Proxy server for your LAN to fix Error code 15 or Error code 16 especially if your computer was attacked by some malware or adware recently. In such cases, there is a chance that the malware or adware has changed your network settings in order to generate intrusive advertisements. Thus, you have to disable the proxy server and you can do that by following these steps:

• Tap the Win + R keys to open the Run dialog box.
• Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
• After that, go to the Connections tab and select the LAN settings.
• From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
• Now click the OK and the Apply buttons.
• Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it.

Option 5 – Check your VPN

If you are using a VPN application, there are times when it causes some issues like this error. If that’s the case, you can try to disable your VPN temporarily and see if the error is resolved or not and if turns out that your VPN is the culprit, you have to uninstall it and install a new one or its latest version. To uninstall it, follow the steps below.

• Tap the Win + R keys to open the Run dialog box
• Then type “appwiz.cpl” in the field and hit Enter to open the Programs and Features in Control Panel.
• From there, look for the VPN service you are using, select it and then click on Uninstall to remove it.
• After that, restart your computer and try to install the latest version of the program again. It should work now. If not, proceed to the next available option below.

If you are using UEFI and you encountered an error message that says, “Selected boot image did not authenticate”, then read on as this post will show you what to do it fix it. This kind of error indicates that UEFI is having an issue in figuring out if the boot image has tampered with. UEFI offers Secure Boot and if the boot image seems to be invalid, you won’t be allowed to boot into your computer. Aside from that, it could be that you may be using endpoint encryption and the software can’t validate the certificate. To fix the “Selected boot image did not authenticate” error in UEFI, you need to first check if the error has given any reference to any software that you might have for encryption. If it has, then you need to disable the Encryption tool to resolve the problem. In addition, you could also try to disable Secure Boot or perform Startup Repair in case the disabling Encryption tool didn’t work. For more details, make sure to use each one of the options provided below as a reference.

Option 1 – Try to disable the Encryption tool

The first thing you can do to fix the “Selected boot image did not authenticate” error is to disable the Encryption tool. Many users reported that some encryption tools like the ESET Endpoint Encryption won’t let them boot into the computer if the system manufacturer does not include the correct certifications as a part of the UEFI BIOS. And since there is no way to bypass this, you have to disable Secure Boot in order for you to boot into your computer.

Option 2 – Disable the Secure Boot in the BIOS

Disabling the Secure Boot in the BIOS settings is definitely recommended to resolve the error. To disable Secure Boot, here’s what you have to do:

• First, boot your computer into Windows 10.
• Next, go to Settings > Windows Update. From there, check if there is anything that you have to download and install if you see any available updates. Usually, OEMs send and update the list of trusted hardware, drivers, and operating systems for your computer.
• After that, go to the BIOS of your computer.
• Then go to Settings > Update & Security > Advanced Startup options. If you click on Restart Now, it will restart your computer and give you all the advanced options.
• Next, select Troubleshoot > Advanced Options. As you can see, this screen offers you further options including System restore, Startup repair, Go back to the previous version, Command Prompt, System Image Recovery, and UEFI Firmware Settings.
• Select the UEFI Firmware Settings which will take you to the BIOS.
• From there, go to the Security > Boot > Authentication tab where you should see Secure Boot. Note that every OEM has its own way of implementing the options so it varies.
• Next, set Secure Boot to Disabled and set Legacy Support to On or Enabled.
• Save the changes made and exit. Afterward, your computer will reboot.

Option 3 – Try to run the Automatic Repair Utility

If disabling Secure Boot did not fix the problem, you might also want to run the Automatic Repair utility in fixing the error. To do so, follow the steps below.

• You can start by booting into the Advanced Recovery Mode.
• After that, select Troubleshoot > Startup Repair.
• Next, follow the on-screen instructions that appear on the screen and finish the Automatic Repair process.
• Now check if the block is gone once the reboot is completed.

Windows 11 has been officially presented during Microsoft’s virtual event on June 24^th. Since presentation internet has been pretty live and busy with a discussion about it, some discussions are positive, some not so much but that is expected and it happens always when a new product is presented. One of information that we have about Windows 11 is tied to the home edition of this OS, Windows 11 home edition will require an internet connection at setup, and a Microsoft account in order to be installed and used. Previous versions of Windows could be installed and used with local accounts but it seems Microsoft has abandoned that idea for its new OS. OS will be delivered mostly as updates or via internet download so internet and online requirement make sense but why it cannot use the local account and must have a Microsoft one is beyond me.

Setting up the Windows operating system in a computer can be quite a complicated task since there are a couple of things that take place in the background to ensure a full and protected setup of the operating system which includes a number of programs, scripts, and so on. They work together in the background to guarantee the integrity of the Windows operating system. However, there are times when this piece of code could also go wrong. As a result, you might encounter errors like the “There was a problem running preinstall.cmd scripts” error. “Preinstall.cmd” is a type of CMD file associated with Applications & Drivers developed by Gateway for the Windows OS. To fix the “There was a problem running preinstall.cmd scripts” error, there are several things you can try. You can try to download a new Windows installation image or create a new bootable drive as well as uninstall conflicting or incompatible programs. In addition, you can also run the Windows Update troubleshooter or reset Windows 10.

Option 1 – Try to download a new Windows installation image

Your first option to fix the “There was a problem running preinstall.cmd scripts” error is to download a new Windows installation image. You can get the official ISO files for the latest release of Windows 10. After you’ve downloaded the ISO files, you can use them to upgrade to the latest Windows 10 version.

Option 2 – Try creating a new bootable drive

• Insert your USB drive into your PC.
• Tap the Win + R keys to open the Run dialog box and type in “cmd” and tap Enter to open the Command Prompt. Alternatively, you can also search for “cmd” in the Cortana search box to open Command Prompt.
• Once you’ve opened CMD, type in this command to open the DISPART utility – diskpart
• After that, you should see a new black and white window that would say, “DISKPART>”.
• Next, type in “list disk” in the command line and tap Enter to see the list of all the Storage devices as well as your hard disk connected to your PC. Here, you have to identify your disk’s number.
• Type in this command where “X” is the disk number you have identified and then tap Enter – disk X
• Type in this command and hit Enter to clear the table records and all the visible data on the drive – clean
• Now you have to recreate a new primary partition of the drive so you’ll have to type in this command and tap Enter right after – create part pri
• A new primary partition has been created so you have to select it by typing this command and tapping Enter – select part 1
• Now you have to format it to make it visible to normal users by typing – format fs=ntfs quick

Note: If your platform supports the Unified Extensible Firmware Interface or UEFI, replace the “NTFS” with “FAT32” in the command on Step 10.

• After that, type in this command and tap Enter after – active
• Finally, type this command and hit Enter to exit the utility – exit
• After you prepare the image for the operating system, save it to the root of your USB Storage device.

Option 3 – Try to uninstall conflicting programs

If you are using a computer made by Dell and got Windows 10 preinstalled in it, then you can try to uninstall the programs listed below and see if it fixes the problem.

• Dell Encryption Management service
• Dell Digital Library service

Option 4 – Run the Windows Update Troubleshooter

You might also want to run the built-in Windows Update Troubleshooter in Windows that could help you in resolving the “There was a problem running preinstall.cmd scripts” error. All you have to do is go to Settings > Update& security > Troubleshoot > Windows Update. From there, click on the Run the troubleshooter button and follow the next one-screen instructions that appear. After that, restart your computer and check if the error is now fixed or not by trying to install the update once again.

Option 5 – Run Microsoft’s online troubleshooter

Running Microsoft’s online troubleshooter might also help you fix the error. This online troubleshooter is known to help in fixing Windows Update errors, it scans your computer for issues that might be causing the problem and then fixes them automatically.

Option 6 – Try to reset Windows 10

• Tap the Win key or click on the Start button located in the Taskbar.
• Then click on the Power button at the bottom right portion of the screen.
• Next, press and hold the Shift key on your keyboard and then click on Restart. This will restart your Pc into the Advanced Startup options.

Note: Once you have access to the Advanced Startup options, you have to go to the setting which allows you to Reset your Windows 10 PC. All you have to do is select Troubleshoot > Reset this PC to reach the following screen Afterward, select either the “Keep my files” option and then proceed to the next on-screen instructions that follow to reset your Windows 10 computer without losing your files.